[Resolved]  IFB Senator Washing Machine — Cheating IFB customer care in chennai

Address:

Chennai, Tamil Nadu

I have an IFG Senator 6kg. It was running perfectly for almost 3 years. For the last 1 month we observed a leak of drops of water from the bottom of the washer (and the washer is in good condition and we are able to wash cloths). So I decided to call customer service just to fix the leak. Within a day the service person named Siva, came and he opened up the front panel and cover (without asking me what is the issue and even I didn’t tell the issue assuming that the customer service lady might have conveyed it to him). Then he asked me to bring a cleaning cloth. When I returned back to him with a cloth, he told me that, the important micro controller circuit is burned-out and that is why your washer is not running. And it costs rs.2500+. I got shocked and asked is that also the reason that the washer is leaking water  !!? Then the guy asked me back "is it leaking?" I really got pissed-off. When he switched the power on, I found the washer (drum) is not running. I immedialty smelled something fishy and asked the guy to pack-up. Any how he demanded Rs.350 for service charge! GOD.. We Indians are really poor/innocent in all sense. Before the guy leaving the house, I asked him to test the washer once again and confirmed that the washer now is not running.

Later after the guy left, I opened up the washer again and did a mild analysis. To the core of "shockingness", I found 3 electric connectors disconnected.
1. that is connected to the micro-controller circuit board. (One of the three jacks to the board)
2. that is connected to main motor
3. that is connected to the coil near the coin collector.

I connected all of them back and the washer is now running perfectly.

Regarding the water leak.. it is coming from a small hole on a rubber connector near the coin collector.. I sealed with MSEAL and rubber-solution..

See.. How people are cheating

-Paxi