[Resolved]  IFB Washing Machine 5kg Digital — display model with scratches given as a new piece

Address:

Lucknow, Uttar Pradesh

An ifb washing machine was procured from bill no. 5394 of Sawhney electronics, lucknow cantt on 21 oct 11.[protected]/( [protected]) . The rep of the company dikshit ([protected]) arrived and in his presence when it was opened there were scratch marks noticed and the piece as such has a dull look. the piece is a display model given to me as a new piece at full rate. i spent half a day contacting the dealer, the sales manager of the company Mr Vipin([protected]) , Ms karishma([protected]) service manager of the company.Despite acknowledging the problem as genuine each of them only directed me to get in touch with the other saying it was not their task to get it replaced. as on dt i.e. 01/11/11 despite intimating to various heads; the washing machine lies unused and the amount of clothes which got collected in anticipation of people arriving with a new piece has upset the peace at home. Though having paid for a new product and the product lying in my house i am forced to wash my backlog of clothes daily taking a heavy toll on my back. The callous attitude with which the coy persons are dealing with the subject is a matter of serious concern.