[Resolved]  IFB Washing Machine — Disgusting customer service and inexplicable product quality in spite of exorbitant charges

Address:

Howrah, West Bengal

Dear Sir,

I have an IFB Top Load Washing machine which is under 4 years extended warranty. I purchased the same in 2008 and within 2.5 years, I have had to raise complaints for servicing numerous times. The machine though of quite high price is of very poor quality and the after sales customer service is equally bad. On 23rd March, 2011 my machine stopped working completely. I logged a complaint with IFB Customer Care[protected]. The complaint number provided was 6095101. Technician from IFB visited my house on 24th March,2011 and confirmed that some parts need to be replaced and the same would take 1 week. When I did not hear anything till 1st April,2011, I decided to call up IFB Customer Care to follow up. Accordingly, I was told to call up on the numbers([protected](Mr. Bappa)/[protected] - nildeep/[protected]). When I called on these numbers, they were either switched off or I was told that the spare parts had not been delivered to them yet(from Taratala in Kolkata itself). I called back on 4th April,2011 and was again given the same response. 2 weeks had passed in the meantime. When I threatened them with consequences, the person from IFB simply said "Do whatever you want to". Such is the arrogance of their staff.

IFB provides a complaint logging facility on their website which does not work. Being a software engineer I do know that the website has been configured to throw an error whenever a user submits a complaint. I then mailed to [protected]@ifbglobal.com which was undelivered. However, next day technician again visited my house to repair but realised he did not have the correct spare parts and has again asked for 4-5 days to get the same.

IFB does not care about customers. They are duping people of their money by providing worthless appliances, customer care executives who do not have basic etiquettes/manners and false promises.

Requesting you to please take this matter up in the best interests of the consumers who are being duped with catchy advertisements and "excellent" customer care offers.

Many thanks,
Soumen Mukherjee
Cell - [protected]