[Resolved]  IFB Washing Machine — washing machine complaint not attended

It has been 5 days i have asked IFB customer care centre to install my machine at my home, for i came on transfer to Goa but yet no response .It is a real surprise for me as IFB being such reputed company cares like this for their regular customer. ticket number 3140564 and it has been promised by the customer care re-presentative that the complaint will be attended within 24 hrs. I am still waiting for 24 HRS from 14th June 2009.

complaint given not attenting by your service people.5.5 kg washing machine 004972 purchased on 21.02.2009, comp;aints are more service ius very less, p[lease exachange tne machine other wise I will complaint consumer forum, P.malli karjuna rao, house no 7, 1st main rd, 1st cross, kuvempunagar, bellary, karnataka [protected]

Sub: PATHETIC AFTER SALES SERVICE


Complain for " water leakage" and "strange sound" for IFB Supremo washing machine was registerd on 4th Jul 09 on IFB telephone number 30282468 and my complaint registered number is 3050548.

Till date, machine is not repaired. It has been, almost a month and several calls reminding IFB has failed. A unskilled engineeer from Sigma Enterprises - Mumbai was deputed and now seems to be absconding after dismantling the machine. Attempts, made to Contact Senior Managers Mr. Manoj Kumar (mobile: [protected]) and Mr. Nitesh Jain (mobile :[protected]) {Incidently - numbers & name given by IFB call centre, not sure whether they are false} failed, as they are not answering.

Assurance is given by call centre that service will be attended within a "short time" which is now more than 28 days and yet to come.

Would like to know, when our machine will be repaired and what further action can be taken.

Regards

Nitin Shirodkar
Mumbai
[protected]

Hi, I registered a complaint with IFB Customer care and my complaint no. is 4390370. The customer care executive has committed that the complaint will be attended within 24 hours but nothing happened till date except making reminder calls to customer care. I even received the local service center Number (Chennai Number) and also the serivce center manager's mobile number (Meeranjan - [protected]) but none of them attend the call and I really doubt whether such service centres really exist in the globe.

I am experiencing the same problem after a span of 1.5 years and do not know whom to address this issue. The more interesting factor is that still these people market the product ruthlessly with false commitments and fooling the other consumers.

Please let me know the contact details of the right person to whom this complaint has to be lodged so that I can get my service attended sooner without any further delay.

Regards,
Anitha Nandakumar

service person of ifb are not properly trained, they never repair only replace.even in my case they are behind me for buying a new ifb machine.