[Resolved] IFB Washing Machine — AMC not honoured

tgpsarathy

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

I have regsitered on toll free number for service of IFB washing machine model Supreme, under annual maintenace contract-date of complaint 22-02-11, complaint no 5941425 - heavy knocking noise during washinh/spin cycle. Only a week earler they changed the bearings for high noise during spin cycle. On 23-02-11 , Mr Rathinaselvam(RKInternational-franchise) visited ,just tuched the machine and claimed machine drum needs to be replaced. He was only eager to renew the AMC contract for two years. I was prmised that with two/three days a new drum will be installed since the machine was under service contract 0026573 valis till 25/02/11. Anyway I signed AMC for two years and paid Rs4572-00,vide receipts 57948,57549 dt 23/2/11.
I requested him to open the rear door ,inspect the machine and show me also the damaged drum as I suspected the knokcing noise may come from improper fixing of drum during earlier visit one week earler. Mr. Rathinaselvam refused to show the part damaged.He felt earler repairs during bearing change is incomplete and new drum is absolutely needed, which is in short supply
Even after 13days the comaplaint is not attended and there is lack of response from the office located in Vadapalani .
I finally open the rear door to have a look at the machine. I found that rear support of drum is not fixed properly leading to vibration and noise. I took photopgrahs immediately, tightened the nut on rear support and took photos again.
I hope the IFB authorities will have now time to look atleat photos and take proper action.
After paying full AMC and waiting two weeks for maintenance/replacement , I must say customer service is not at all satisfactory.
Never call a service request one or two weeks before expiry of annual maintenace contract.You will be forced for new contract on empty promises of 24 hour service attendance.
lack of trained man power seems to be usual excuise. Service Enginner complains IFB does not stock spare drums in sufficient number . All these are weak excuses given by franchise on unsuspecting customer. I paid for AMC that is not satisfactory and ended up attending to it myself ater two weeks of waiting. When will the company find time to repair my wshing machine?

+2 photos

Was this information helpful?

No (0)

Yes (1)

Aug 13, 2020

Complaint marked as Resolved

Related IFB Industries reviews

View all 6870 IFB Industries Reviews

Comments

sanjib.chaudhury

from Kota, Rajasthan

IFB — Not getting AMC support

Dear Sir / Ma'am,

1. Refer to telephonic complaint no 5064945 dated 07 Sep 10 regarding AMC support on 7 kg Digital washing machine. Repeated talking to customer care, Branch Co-ordinator, Branch Manager etc etc TO-DATE ie 22 Sep hasn't worked. At least 20 calls have been made to different people which include Mr Bhatnagar, Mr Vikas etc but no-one seems to be interested in AMC support.

2. DOOR NOT OPENING. CLOTHES ARE STUCK INSIDE THE MACHINE SINCE 07 SEP 10 AND GETTING SPOILT. REQUIRED TO BE URGENTLY OPENED.

NOT LOOKING FOR RESOLUTION OF THE PROBLEM AT THIS POINT IN TIME.

JUST WANT THE DOOR TO BE OPENED, SO THAT CLOTHES CAN BE TAKEN OUT.

LNRAJAGOPALAN

from Chennai, Tamil Nadu

Washing Machine — AMC not honoured

A complaint was registered with customer care 0n 11/11/2010 complaint no
5408268 ,Customer ID 2017821 It is pain ful to note nothing has been done till date
Local service personnel visited could not able do do any thing except that bearing need to be replaced and informed that some body will come. The service cupon was also not signed by me.The main complaint was Door opened during operation
and spinng was not effective. Till date number phone calls made and no service persons have responded giving all false promises.Keeping the high reputation of IFB in the market to arrange for immediate action and deal with pupil who have failed
REGARDS
LNRAJAGAOPALAN

housewife1

from Ottappalam, Kerala

IFB simply appoints franchisees who in turn appoints some poorly trained service personnel to carry out the repair work. Those folks will invariably persuade you to get into AMC (Annual Maintenance Contract) and collect money on the spot. Later, they won't show up in case of complaints and dishonour the AMC even after repeated attempts to contact them. This is happening in most of the cases. There is no facility to complain to the IFB company except a few toll free numbers which will be answered by call center employees. It seems this is a well designed scam aimed at looting the customers. The customers will need to approach the consumer court or take any other appropriate legal measures. No doubt, the company (IFB) will have to pay penalties and this will badly affect their reputation. All consumers are to be careful not to repeat their mistakes again and never buy IFB washing machines or any other product. The existing customers should take care not to get into AMC (Annual Maintenance Contracts) with them. It is far better to approach third party repair service providers in case of issues with IFB washing machines.