[Resolved]  IFB Washing Machine — SERVICE PERSONS NOT ATTENDING THE CUSTOMER quotes COMPLAINTS

I am a senior citizen. I made a complaint on 4th February and again on 8th February. One technician came on 10th Feb and he wanted some motor to be replaced and I agreed to that also. Whenever I give a call there was no response from IFB or if they respond, immediately they say the spare part is not readily available and as soon as we get the spare parts we will inform. On 18th February when I contacted in the number 24865661, she told me my complaint was transferred to Vadapalani Branch and she told me to contact one NIRANJAN in the number 30288510. I contacted the vadapalani Branch and they informed me the technician will come to my house on 19th Feb and no one reported till this day. Will the officers concerned, who have little concern for the senior citizens, take some speedy remedial action to solve this problem. My IFB washing machine needs a solid rope to tie around the machine while running or otherwise the machine will jump and fall down. While the machine is on, effective supervision must be there to be around the machine, otherwise we can't be at peace. This is the position of the machine from day one of purchase. Now the present problem is that the water gets stagnated inside the machine even after the wash is completed and hence the clothes are not fully dry when the wash is completed. Now I am planning to approach the consumer court to redress my grievances.