[Resolved] IFB washing machine - EliteDX — Improper service.spare part not complied

kumarikurup

from Sholinghur, Tamil Nadu

Address:

Coimbatore, Tamil Nadu

Complaint No 8756640 client id NO1706377ated 30-4-'12. replacement of drum not complied with so far despite several calls made during the last 27 days. Five technicians visited and checked on 7th,15th,21st and 25th. No unanimity of opinion among service technicians with the result rectification is prolonged. The local Executive Manager
is not exercising his responsibilities properly even after instructions from Madras region. Simply dancing to the tunes of the local contractor and supporting the illogical attitude. Do instruct to settle the issue at once failing which the the horrible behaviour and the irresponsible attitude of the officials will aired through the local vernacular dailies or remedy will be sought for through consumer council with damage claim.

M.Balakrishnan
Owner of the machine and complainant.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Anil

from Channapatna, Karnataka

IFB WASHING MACHINE — Im proper Service

I have purchased IFB washing machine 3yrs ago and since then we are not happy with the functioning.

There are complaints in some form or other.

There is always water leaking at regular intervals and also the clothes are not being washed.

The sevrcice technicians are also not to the expected level of servicing. They will provide some temporary service show that the washing machine is running and they will go. After couple of months again the problem is surfacing again.

bala

from Hyderabad, Telangana

I have purchased IFB washing machine 7yrs ago and since then we are not happy with the functioning.
in every one year give some type of problems.

S. Mohan

from Chennai, Tamil Nadu

IFB WASHING MACHINE — Improper Service

I dont know how what is IFB's policy on after sales support or maintenance. I dont think there is any policy at all, or the policy is only to cheat the customer. My washing machine is under AMC, but it is down for 24 days. If there is one Executive in the company who is worth his salt, he will respond to customer complaint. Everytime there is a new maint person, which indicates that trained persons dont stick on to the company. It must be their attitude! If customers dont get preference, how would employees/franchisees get support?

Is there a customer Service manager, who check the status of complaints? There is none. Please be very careful in dealing with IFB.

Paul Jose

from Mumbai, Maharashtra

IFB WASHING MACHINE — POST SALES SUPPORT

The worst service technicians at STAR AGENCIES in Ernakulum. Also the response time is very poor. The technicians are not having knowledge of how to diagnostics the trouble shooting. My suggestion is to look for some other companies to have an expertise..

srivijay

from Pune, Maharashtra

Dear sir/mam

Sub:IFB WASHING MACHINE MODEL: Serena SX 5.5kg-Request for service call

Ref: My complaint no: 8421469 IFB Code: 2226794

Referring to the above i would like to inform you that your people have attended the unit on 20/3/2012 Tuesday.

Thanking you for the same. further i have to inform you that your people have inform me the new drum will be replace in a day or two.

Therefore i would request you to arrange for the same as early as possible.

with best regards

P.Balasubramanian
21/03/2012