[Resolved]  IFB Washing Machine Exe Plus — Neo services not attending to complaints or even calls

Address:

Maharashtra

I had logged in a complaint with your call centre on sun 02 sep 12 @ around 1600 hrs reg water seeping out from the washing machine when i had run a load on sat 01 sep nite. The problem persisted and i had to mop the water manually all thru the nite of sat and thru sun afternoon too.

Complaint was regd. With ms sowjaenya on sun as stated above vide complaint no[protected] customer id - 435458. My sister ms phirooza siganporia was expressly told that the complaint would be attended to mon 03 sep 12 by around 12 noon. As we are working people we had to take leave for the same. When we called neo services # 32992272 / 65182272 we were informed that someone would attend to the same by 1400 hrs. As one has normally experienced innumerable calls were made and had spoken to yogesh and were informed that santosh would be attending the same. It would be of interest to note that when i called at around 1627 hrs when there was a heavy downpour from the morn all thru the day i am being assured all the time that the said person santosh would visit soon. Am told by yogesh on the phone that he is on tardeo area. When santosh does call up it seems he is attending to a complaint in gowalia tank area.

Anyways he shows up all drenched without even an umbrella and says that he would visit the next day with spares at 1300 - tue 04 sep (Parts need to be changed - pump and pipe - cost breakup given as inr 2750/- pump n inr 450/- pipe change. He has been expressly told that there is a meeting scheduled with a client at 1400 hrs so work would have to be finished and he would have to be out of the house.

Come tue 04 sep there is no sign of him till 1325 hrs and so when i called neo services @ 1327 hours i speak to hemlata who tells me that she would be able to attend to the complaint on wed 05 sep - is one supposed to just take leave from one's work and not be informed - she says she needs to speak to her seniors and will revert - i call back at 1401 hrs and same will revert - i have made about 17 calls and becoz they have my calling no they do not even bother to pick up the phone - this just speaks volumes of your franchise's service attitude and reflects on the state of affairs - i have been given her mobile no [protected] by your call centre on sun - when i finally call on that she answers and then says she will get back and then does not answer the cell at all after that.

I got back on the call centre line and am told that they are located in hyd but the person ms gayatri was helpful and said that some how the complaint will be attended to by the end of today

I want to voice the fact the i have entered into contracts for the service of the same machine but the service time is pathetic - one has to call for over 15 days - why do we get into a contract - for you to earn interest and make fools of customers??? We are all working people and can't keep on taking leave for frivolous reasons to get complaints attended to.

Seems to me that people do not take the time to express their dissatisfaction on the service offered by your franchises. - don't give advt's in the papers that you are able to service when expressly the same cannot even by followed.

Need to know what action you are going to take against neo services for blatant violations of not attending to customers - not even answering the phones in their office

Whilst i am speaking to hemlata i would like to add that there is a senior person in the office as i could hear his background instructions - suggest strict action by taken against the franchise for breach in service.

Hoping that this mail does not go unattended to and notify me of action taken against the franchise



Ms mahrukh siganporia

44 aderbad, n. S. Patkar marg
Mumbai 400 007
[protected]
Mail id - [protected]@yahoo.com