[Resolved]  IFB, Washing Machine Front Load, Direct Drive 7 Kg — MACHINE TEARING CLOTHES

Address:

Panchkula, Haryana

SIR, I BOUGHT IFB FRONT LOAD WASHING MACHINE FROM ELECTRONICS CHAIN " NEXT RETAIL SHOP" BILL NO 32802, DATE OF PURCHASE 29/09/2011. THE PRODUCT DETAIL IS MODEL DIGITAL 7KG DIRECT DRIVE. THE MACHINE MADE LOT OF NOISE WHILE RUNNING AND EVEN HAD TORN MANT CLOTHES. WE CONTACTED THE CUSTOMER CARE AND THE COMPLAINT WAS ATTENDED AND WE WERE SUGGESTED THAT LEVEL OF THE MACHINE IS NOT PROPER. IT NEEDS AN INSTALLATION STAND WHICH WE BOUGHT FROM THE COMPANY. STILL THERE IS NO CHANGE IN NOISE LEVEL AND MACHINE IS STILL TEARING EXPANSIVE CLOTHES. WE HAVE BEEN TOLD THAT THIS THE INHERENT PROBLEM WITH FRONT LOAD MACHINES.
I REQUEST THE COMPANY TO LOOK INTO THE MATTER URGENTLY AND CHANGE THE PRODUCT AS SOON AS POSSIBLE.

DR RAJIV GOYAL
726/8, PANCHKULA
HARYANA-134109
MOBILE [protected],[protected]