[Resolved]  IFB Washing Machine — machine not working in two months

Address:

South Delhi, Delhi

This is to bring to your notice the difficulties we have had to suffer and the deplorable state of affairs of IFB Company that we have encountered after having bought an IFB 6 kg capacity washing machine, model name-Senator.

The following is the details of the purchase:

Shop name: V2 Appliances,
76, Aurobindo place New Delhi
Bill no: 710282
Billing Date: 25/7/10
Installed on: 26/7/10

Withing two months of this purchase, the machine has completely stopped functioning. The Customer care personnel, who came to check up the machine, said that a part had stopped functioning. It is very unfortunate when one makes a purchase worth Rs 27,000/- from one of the most reputed manufacturers of washing machines in India and has to suffer this fate. I fail to understand how, could a washing machine, having gone through stringent checking in the manufacturing company, claiming great quality, stop functioning within a few days.
To our utmost horror, we were informed that the part that had stopped functioning was not available and it would take time to acquire the same, but he was unable to give a time frame as to when this part would be available. It has already been a week since this incident, but we still have not received any news on the availability of the spare part and continue to suffer. The Complaint no. is 5281941 and the name of Customer care personnel is Bharat Bhushan.

Today after several days of talking to customer care personnel Ms Anuradha at helpline[protected], a person from the company came to repair the washing machine. However, he brought with him the wrong part. When I spoke with Anuradha again, she told me that she cannot be accountable to the 9 lakh customers IFB has, and that since the person who had come to first see the washing machine was on leave, she could not do anything more.

I fail to understand how could a company hire such inept staff, who do not have the knowledge to inspect a washing machine properly and give a correct report. With no further information for your customer care personals about the spare part and terrible behavior, I am still left with a washing machine which is not working .


Ritu Khiwal