[Resolved] IFB / Washing Machine Senorita DX — Not working within 9 months

vidhi chavan

from Mumbai, Maharashtra

Address:

Thane, Maharashtra

I buy Ifb washing machine, Senorita VX 6kg on 12.01.2012, within 9 months it breakdown, I lodged my complaint to Ifb service centre, Mulund. Miss Mamta diconnected phone when I called for follow-up at Mulund sevice centre. Complaint to Mr. Shashank, Ifb area service manager, he also not giving any replay, Registered complaint to Vijay Sales from where I purchased washing machine. but no responce. Is Ifb product & service is so poor ?

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Mar 19, 2017

Complaint marked as Resolved

Verified Support

Sep 29, 2012

IFB Industries Customer Care's response We regret for the inconvenience.

Please revert us with your contact number, address and details of your complain in our mail ID. ([protected]@ifbglobal.com)

Regards,
IFB customer care

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Comments

nabilahmedzia

from Noida, Uttar Pradesh

Hi,

I have been following up for my ticket raised 20 days ago, but still no response.A personnel visited 10 days later and said he would revert the next day, he has been absconding since.The customer care has been making false promises of visit that never happen.Sometimes they even say that there is no complaint registered!!!I have marked several mailes to the customer care / Customer support / IFB management but even then there has been no progress.