[Resolved]  Iffco Tokio — insurance claim not covered

Address:

North West Delhi, Delhi

dear sir,
i am deepak,
Policy details
Insured person: Richpal
Vehicle No. DL-1L-H-2606
covernote no. 70925173
policy no. 74737975
claim no. 1-Q6FLFY
Agent name: Gurmeet(Agent No.[protected]
Survavour name: Pankaj Bedi

Sir
21 may 2011 mere papa ka accident ho gaya tha driving kar rahe they unki gadi aur driver dono hi iffco tokio se insured they. 20 July 2011 ko maine claim ke liye apply kiya to kuch dino baad apke suvavour survey karne aaye aur unhone disability certificate ki demand ki.
after 45 days maine unhe certificate de diya usko baad unhone kafi dino tak under process kehkar talte rahe after 2 months unhone mujhse DD Entry report ki demand ki jo maine Police Station me chakkar laga laga kar 2 weeks main lekar aaya jo ki unka kaam tha uske baad kai baar phone karne par wo 1 week ke baad DD Entry report lene aaye agar unhe DD entry report kii jarurat thi to wo pehle keh sakte the mujhse.
Uske baad wo under process keh kar taalte rahe . Phir 45 days pehle maine unhe call ki to unka kehna tha ki verification hogi disability certificate kii agar unhe verification ka wani thi to 2 months main kyun nahi karayi phir bhi main unke touch main raha aur unse confirm karta raha ki verification hui hai ya nahi and he replied again and again main gaya tha magar doctor nahi mila . 5 days pahle main ambedkar hospital main confirm karne gaya waha ke doctor ka kehna tha yahan par koi bhi pankaj bedi nahi aaye sir[censored]nka letter aaya tha jisme kuch Question puch rakhe the mujhse to doctor ne kaha agar wo mujhse face to face baat kare main verification kar dunga to maine unse 26 april kii meeting fix kar li aur pankaj ji se bhi aane ke liye keh diya unhone bhi haan kar di but maine 26 april ki subah ko call kiya to unka kehna tha mera kuch personal kaam nikal aaya hai isliye main aaj nahi jaa sakta unhone kaha maine RTI laga di hai 7-8 days main verification ho jayegi lekin maine RTI call centre main call karke pata kiya unhone kaha 30-45 days lagte hai ek case solve hone main pehle hi 10 months wait kar chuke hain .
RTI Jab lagate hain jab doctor mana karta hai doctor to verification ke liye taiyar hain pankaj ji hi nahi gaye. mr. vivek gaink se meri baat hui jinse main 1 mahine se contact main tha Abhi[protected] ko unhone mujhe abhi last decision bataya ki agar disability 90% hogi jabhi insurance claim milega lekin meri disability certificate main 84% disability hai. Kisi bhi govt. department main above 80% disability 100% disability maani jaati hai. Please sir IFFCO TOKIO company ke against action lijiye.
Sir hum bahut dukhi hain .
Please hamari Help kijiye.
Reply Fast.

[protected], [protected]
Thank you,