[Resolved]  IGL — harassment by igl

PNG INSTALLATION DISPUTE

There were 2 applications made for 2 connections at our Flat No. 56, Pkt. 5, Sector 12, Dwarka on 21.06.2010 vide Cash receipt No. 16086 & 16087 (Regn No. 655127 & 630126; Consumer ID: [protected] & [protected]) through Mass Management Services Pvt. Ltd. Bhikaji Cama Place, New delhi by depositing Rs.12, 000.00. Till datte the captioned connection has not been installed at our residence despite our various calls/visits to IGL's R.K.Puram office nor we have been informed about the current status.

Last month, when my father-in-law, Sh. S.M.Vedhera, a heart patient aged 82 years old visited your R.K.Puram Office, he was told that Ms Nidhi Joshi looks after such cases & she is in the meeting right now and will be available after lunch. Later, when she did not turn up even after lunch, it was told that she will be available tomorrow only.

Sir, next day, when she was contacted, first she declined to give the name & mobile No. of any of the concerned Officer by saying that it is not allowed by he office (For which a seperate request through RTI has been forwarded to the oncerned to get the confirmation that whether mobile phones have been provided by the IGL to its employee for better customer service or not. If yes their monthly bills are being paid by the organisationat or not. If this is again yes then why those Mobile Nos. afe not being accessed by consumer/customer) and it was told that our PNG connection case was forwarded for refund long ago.

Sir, the fact of the case is I have neither received the refund till date nor I was informated about the same.
Above all, it is really shocking that without contacting or informing customer in writing how a public sector Company of IGL stature can harass the customer like this. When my father-in-law requested Ms Joshi that he is not interested in refund rather eagerly waiting for the connection since in the resident pocket PNG pipe line already exists and pipe mouth for joining the connection in respectie flats have also been left by IGL while piping. At this she said that it will take a weeks time for getting the clearance but again refused to give the name & Mobile No. of the official concerned dealing with such process. After 8 days, again on 15.03.2013, Shri Vedhera contacted Ms. Joshi. Instead of getting sympathetic she got furious and said it will take another 10 days and uncle donot come to the office again and again.

Sir, somehow, we came to know that file has been sent to your Dwarka site office for site survey which is being looked after by Mr. Choudhary, Dy. Manager who again never availble at the office land phone rather office phone was attended by some Mr. Gyan (contractor representative who looks after his office in his absence). He told me that some IGL work is going on in Gurgaon and Mr. Choudhary goes there and seldom available at Dwarka site office but as usual refuse to give his Mobile No. He further suggested me to contact Mr. Kailash, Customer Care Executive (Land line Phone No.[protected]. Mr. Kailash is in a habit of not picking up the phone call unless some insider tell him that it is urgent or you got lucky or bent upon to contact him by dialing the said No. endlessly.

The same happended to me When, I told Mr. Gyan that Mr. Kailash is not picking up the phone, he called Mr. Kailash on his mobile. Later, Mr. Kailash called me and disinterestingly confirmed that there is no such file pending with him for survey. When, I narrated him the whole set of above sequence of incidents, he send Mr. Prashant on 15.03.2013 at 6.00 pm for site survey. Mr Prashant after site survey told my wife that there is no problem with the installation of connections since piping already exists.

Sir, till date no communication from IGL & PNG installation is still pending. I humbly ask your goodself "IS IT NOT A FIT CASE OF HARRASSMENT TO CONSUMER BY THE OFFICIAL OF IGL" and a discipilinary action should be initiated against the erring officials.



ANILKUMAR
FLAT NO. 56, PKT 5,
SECTOR 12, DWARKA
DELHI
Tel: [protected], [protected]
DATED: MARCH 28.03.2013