Ignou — non reciept of grade card

ihave vdone my course PGPDSEMR IN 2011 June but the result is declared in june 2013 it was ther fault anywat other students got their Certificates at home but I have not got yetthe Ignou said they have sent the speed post and give the no. but when contacted with the post office they said they have not any this type of letter of this no, Roll No[protected] Even they harrass me MY Regional centre No. is 31 and study centre no is 31004 they delayed it please do some thing
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