Indian Oil Corporation [IOC] Complaints & Reviews

My consumer no.41426 and I am a resident of New Delhi, Dwarka. M/s Jai Jawan Gas Service
(Code 9107206) is the distributor for my connection. I have been trying to contact the said agency
since 10th January, 2008(4 days) over phone deseperately continously (atleast 50 times)for booking the gas. But am very sorry to bring to your notice that there is no response from them. The tel. nos. provided by them ([protected],25087549,[protected] and not acccessible consequently, the gas has not been booked. On a previous ocassion also I had experienced similar kind of problem but could however manage to talk to them after a week.
Kindly look into the matter and ask the distributor to set his system in order so that we are able to contact him for gas booking. You may appreciate the precious time and effort already lost by me in this regard.
Binny Sharma, Flat No.102, Plot 40B, Saksham Apartment, Dwarka, New Delhi-110075

Indian Oil Co. should give one Toll Free No. for Booking and internet Booking system too. This may reduce the Complaint as l the IOCL Distributors have unqualified Local Staffs, They are unable to be polite while responding to the Customers. They have lack of behavioural practice and owners too are not interested in development of Quality staffs. They too bow in front of Power as general practice. IOCL is a blue chip organisation and should focus on customer relation development programme. If IOCL need help we are ready to extend our help and services.
Please Check the complaint and do the needful immediately.

Domestic gas bulk used in auto Rickshow...

I am registered with Divya gas agency, chhani Baroda. There is invariably delay in supply of gas cylinder. First He will not book cylinder for refilling before 20 days have paased from the date of last supply Then he will take minimum 20 days to supply filled cylinder after booking. Thus I get refill after minimum 35 -40 days. I have a joint family and need cylinder at least after 20 days. can you pl let me know what is the rule for refilling. Is it in order to get cylinder after 35 days of last supply. But no other agency is taking that much time.
best Regards

Phone number[protected] with broadband is not working since 4th Oct 2008. Nobody(JTO, SDO, DE )from Phase IV, Mohali exchange is hearing my complaint. What should I do, where should I complaint. Should I go to RTI or Consumer forum Or should I ask for discontinuing of my phone line.

Regards
Salil Kumar Ghosh
Kothi-198
Phase-1, Mohali,
Mobile-[protected],
Phone[protected]

Sir i want a new indane gas conection, please let me know how to aply online.please required ducument??????????????????cost

Phone No.[protected]
MOb No [protected]

Hello Sir,

I am living in phase VI right now, want a new Gas Connection, please let me know how to Apply and what kind of documents needs for new connection.


Regards
Balvir Pal Singh
[protected]

Dear Sir

This is Avinash Kaur living in Phase 10 Mohali.We want to apply for a new Gas connection .For the same we went to Indane gas distributer agency in Phase IX Mohali three time with all the papers.But no one ready to listen us there. First time they gave us excuse that Gas cylander are finished, Second time they said Regulater are finished.Third time they said we will call you . I don't know what they want from our side.Till today we have not recieve their call.
Please solve our problem as soon as possible.

Thanks and Regards.


Avinash kaur
#460, Phase X
Mohali.
[protected].

I HAVE FACING PROBLEM OF REFILING LPG GAS ; THEY HAVE TAKING LOT OF TIME FOR DISTRIBUTION.
SECOND CONNECTION ALSO CONSUMED THAT TIME WHILE FIRST ONE REACHED AT HOME ;
PLEASE KINDLY PROVIDE ME TWO REFIL GAS AT ONE TIME .

SH. FATEH SINGH
#98,
RAVINDRA ENCLAVE,
BALTANA,
DISTIC-MOHALI
[protected]

Dear you not only one, whenever facing these problem. i am also complaint against her but company no action against her.

USS LADY KO BARDHAST KARTE RAHO, AUR KOI OPTION NAHI HAI KYOUKI COMPANY YA TO AANKH AUR KAAN BAND KIYE HUE HAI YA WOH KHUD HI CHAHTE KI WOH PUBLIC SE AISA HI BEHAVIOR KAREIN... NO SOLUTION

Mohali gas agency experiance really very bad...

We have got new connection from Mohali Gas Enterprise services. My first cylinder was 433Rs, on second cylinder i was shocked when delivery boy asked 1200Rs. i canceled the booking. After that i called to distributor on [protected] and a girls has picked the phone when i asked the same thing to her she talked with me very rude and put the phone on hold i tried it many times but phone was busy, then i got the number from Indane.co.in [protected], i asked Is this number of Mohali Gas Enterprise? Reply was in YES, but he was not under-standing the Hindi and Punjabi language, i was not surprised how they handled the customer coz the phone service is very poor even all employees are not educated...I request to Indane Gas plzzzzzzzzzz give them training how to communicate with customers.

I want to inform that some people are not able to get the gas services but out here the senario is diffrent one lady name by Geeta Rani living in phase 11 Mohali and giving gas in black.she is living alone in the home and booking three gases in the month. When we went for a complaint those crab female girls said that its non of your bussiness.Agar cylinder black karna koi gunaah nahi hai then we all should get a right to black it.

Sir,
I have taken the new connection one and half years ago. but I dont get the home delivery. After making a no. of complaints. still I dont get the gas at home. What should I do? My agency is Magadh Gas agency kurzy Patna.

The worst service by this distributor. Today I have booked a complaint regarding gas leakage but aleady 4 hours have passed no one attended the call. Though it's really an emergency call, still they are not bothered to attend this call. I think we may proceed for Consumer court for proper justice.

Regards
Protap

How to track complaints?
There is no reciept for tracking?
Is it wast to spend thime on Indane website?
How to serch my grievance next time?

I hold an Indane gas connection which I got transfered from my native place to Bangalore. My current consumer number is 35099. While the agency people were making the papers for getting the connection in Madhu Agencies(Bangalore, shantinagar), They enter my Name as Nithu Singh(actually it is Nitu Singh) and when i told them immediately to correct it, they deffered it and told that don't worry sir, we will correct it later on. But it has been 2 years now and every time when i go for booking, i remind them of that, but still the name is not changed. Please let me know what to do about this. And how to get the name changed?

thanks and regards,
Binay

DEAR SIR,

IS THERE ANY SPECIFIC SCALE FOR WEIGHMENT OF GAS CYLENDER BECAUSE DELIVERY GUY(S) ARE SUPPLYING LESS THAN THE ACTUAL WEIGHT WITH A EXPLAINATION THAT CYLENDERS WERE SHORT WEIGHT SUPPLIED BY IOC(GAS). IF ITS THE FACT PLEASE IGNORE THIS MESSAGE ALTERNATIVELY ACT AGAINST THE CULPRITS WHO DEFAMING THE FAME OF A REPUTED COMPANY LIKE YOURS.

A TWO LINE REPLY WITH ACTION TAKEN WILL BE HIGHLY APPRECIATED.

REGARDS/VAID
MOBILE :[protected]

Dear Sir/Madam,

i am sivagami from villivakkam . i am used single cylinder only in four month usage only but i booked gas in villvakkam gas agency still now did not get i asked many more times they has reply we will deliverd next week but i got same reply they has given.
i got this problem fast year on wards so please take neceeary action.

my service gas book no13566
Name :A.sivagami
No 119/7, Vagavathi St, Rajaji nagar Ext, Villivakkam, Chennai-49.
[protected]




Thanks&regards
A.Sivagami

sirmadam

I have gas connection No.6514, S.Narayanan with
ms.Geekay gas agencies, Trichur ( Kerala) indian oil
gas connection. First I have booked double cylinder
on 7.02.1985 with receipt no SR/83/004. at the time
of booking we will sent intimation letter for DBC. you come.After so many gone they till we have not recd
any intimation from IOC. After that when I go on 1996
they told we have sent intimation letter to you. Till today I have not recd. So they tell you book fresh.
So I booked fresh one on 31.07.1996 with receipt No.4039 for DBC. till today I have not recd any intimation letter from gas agencies, when contacted
they are telling we have already sent.

Please look into this and do the needful.

thanks

narayanan.s.
Mobile [protected]

Dear Sir,

Kindly note that my customer number is R 21253 and my distributor is rajendr gas service, 58 shoping center, ambabari jaipur, Ph[protected]. CODE No[protected].
i like to inform that i book a gas cylinder Date 10/12/2007. my first complaine they can not provide us booking number and 2nd they can not provide us timly gas cylinder. i have many complaine. every time i do many phone call before cylinder dilivery. my many phone call, after they diliver gas cylinder.
plz solve my problem . i want timly cylinder other wise i do compliane with media. this distrubuter do black.

regds

surendra singh
[protected]

DEAR SIR,
MY MOTHER IS QUITE OLD & HER CONSUMER NO. IS 102716, SV.NO.
& DATE 087816/3/02/84 (SMT PITA BAI NICHLA BAZAR SHIVPURI, M.P., INDIA).SINCE 06/12/07 SHE HAS RECEIVED 6 CYLANDERS UP TO 10/07.08 WHEN AS PER YOUR RULING SHE IS ENTITELED TO GET CYLANDER AGTER 21 DAYS.
SECONDLY THEY ARE NOT GIVING BOOKING NO. AT THR TIME OF BOOKING.THIRDLY THE SUPPLIED CYLENDERS IS NOT OF THE SCHEDULED WT.
KINDLY SEE IN TO THE MATTER & INTIMATE ME THE ACTION DONE BY YOU. THANKNG YOU SIR.
DR.G.D.AGRAWAL

Dear Sir,

i have to book for a new connection. Is there any legal point to get the gas stove from the dealer it self or i can get it from out side and produce the bill to the dealer while getting the connection please clarify this point.


Best regards,

Saravanan B

my self sandip mehkarkar at post mehkar dist buldana maharashtra india
Consumer No.006860 & Butor Code No. 35483772
I request i want Extra Cylender !+! i request to local delar but he is not responding pl. give me proper help about my request & what is the cost of extra cylender .

my cont. no.[protected] & [protected]

31 December, 2010 10:29:43 PM
TO: More1 recipients
CC: 2 MoreYou + 1 More
Hide Details
Good Evening,

My name is Krishnan . I am working in Abu Dhabi. My wife name is Mrs. K.Seetha Lakshmi Vilangudi Her Gas connection No is 15705A .She had Received her Cooking Gas on[protected]. again She had ordered through by the phone on 6th December 2010. She is keep on calling to Vignehwara Gas Agency.The person who was answered the phone in the agency told to my wife that They have sent already to my house.when my wife was asked to the supplier I mean Delivery man .He said He didn't received anything from his office. Still she is not Received the Gas. Also She had been complaint to the Indian oil corporation[protected]. So far Nobody take any action to supply the Gas to My house.

Could you please take some quick action to supply the Gas to my house please.I hope the Gas Agency will take some quick action


Thank you,

Best Regards,

P.KRISHNAN
PROJECTS MANAGER

KELVIN CATERING SERVICES(EMIRATES)LLC
MEMBER OF SODEXO
MOB : (+[protected]
TEL : (+[protected]
FAX : (+[protected]
E-Mail [protected]@yahoo.co.in
O-Email kelvin.[protected]@gmail.com

lindane — delayed in delivery and poor service

Respected sir,
I am one of a old customer need to refilling a cylinder but after booking one month they cannot give a cylinder to me. At Robertsganj gas agency after booking I request many times and complaint to distributer. But distributor and his workers totally involve in black marketing. I prove how and who are involve in black marketing. At present I use kerosene for cooking.
AJAY KUMAR SINGH
WARD-20
RAILWAY CROSSING EAST,
ROBERTSGANJ SONEBHADRA
MOBILE-[protected]

lindane — Phones not being attended by the Gas Agencies

My Gas is leaking from the new cylinder and I tried to contact the Agencies peoples but got no help.

I called all the numbers printed on the Reciept of Indane Gas agency (Mohan & Mohan Ashoka-II Sec 35 Faridabad Haryana) , but no use of it because either the number is wrong or the ring is going on and no body is picking the phone.

Even my mom went to the gas agency to log the complaint but no body cares to do any thing , even they do not have the sence to measure the sevrity of the problem.

This simply shows the low standerd and carelessness in the service.

I request the Indane company to take a proper action to improve the customer service and customer satisfaction.

my name is gurdeep , i live in khizergarh(banur). my gas agency is kartar gas agency, there service is very very bad.my requst is this plese improve this service

lindane — delivery not done

THIS IS TO INFORM U THAT WE DONT HAVE A BOOKLET THE BOOKLET IS FUL AND WE WANT A NEW BOOKLET AND THEY ARE NOT ISSUING THE BOOKLET THE INSPECTION OFFICER SAYS THAT HE WANT FEW DOCUMENTS WE ARRANGED ALL THE DOCUMENTS BUT WHEN EVER WE GO TO MEET THE CONCERNED PERSON HE ISNOT AVAILABLE IN THE OFFICE ITS BEEN MORE THAN 4 MONTHS AND WE R NOT GETTING GAS BECAUSE SINCE LAST NOVEMBER. THE SERVICE NUMBER 16250 AND THE SERVICE STATION NAME IS MEERUT GAS SERVICE RAILWAY ROAD, MEERUT UTTAR PRADESH.

lindane — Phone not lifting

Sir, I am the customer of Indane Gas, having my Customer Id. No. 15174 with Madhavi Gas Agency, 8-1-307, Vivekananda Nagar, Shaikpet Nala, Golconda Post, Hyderabad-500008, A.P. There Phone Nos are[protected] and[protected]. Every time to book a refill gas cylinder, we require atleast to get to connect the phone is atleast half an hour, gets always busy and luckily when we get through, only bell rings and no one answers, it is not usual but common practice of the staff. One day I went personally to the office of the gas agency and dialled their number with my mobile, their phone is ringing and the staff is listening the songs and answering the phone. Therefore, I request to take the strict action in this required or else, I have to approach to the higher authorities and even to the Ministry. Hope reasonable action will be taken and kindly book my refil now. Thanking you.

Dear Sir,
My consumer No. is 23618. Sir I have not got any refill from last 3 months and in these time I report many times to authorised dealer i.e. M/s. vinay Agency, gaya (Bihar) but he does not care. I also complane to Field Officer Mr. Rajendra Das but he also not response and misbehaved with our family on the phone.
You are request to deliver the refill.

Thanking you.

lindane — non delivery of LPG

i booked gas on 25.03.08 through web .But it has not been delivered till now. Gas agency's tel. no. is either always busy or not attended.
the delivery boys charging premium for the gas cylinders
yogesh
DG- 459 IOC

Indane LPG — Non receipt of cylinders

Sir,
Ref: Consumer # 5630 (Angamaly)

We are regularly facing problem to get cylinders in time. After 10 to 15 calls only they normally come and deliver the cylinder.This time we booked on 3rd May. They are telling that it may take 30 days toget the cylinder. Last time we got after 50 days. They are telling that due to shortage they cannot supply. But we dont find any such problems in Aluva and North Parur. I dont understand the problem with Angamaly people.

Also they are harassing us when we call to enquire about the supply. Please do the need ful

Thanks & REgard

Rajeev

lindane — Quality of LPG

I am a consumer of LPG supplied by Indane through Vidya Sagar Agencies, Delhi.

There seems to be some issue with the particular cylinder which I received from them. It has started giving yellow flame and if we turn the stove knob to sim, the flame used to go off. Sometimes the flame intensity increases automatically and sometimes it goes down. This phenomena was happening with all the 4 burners in the stove

At first we thought its a stove issue, but since it was happening in all the 4 burners so we thought lets change the gas cylinder and then give it a try. With the new cylinder, it is working fine.

There seems to be some problem / quality issue with the gas filled in that particular cylinder.

This behavoiur is quite risky, as you will never know when the flame will go off and gas will continue to flow from the stove to the surroundings.


Nikhil Jain
Consumer number 2571 of Vidya Sagar Gas Agencies, Pitampura Delhi

lindane — non transforming of cylinder

I HAVE SHIFTED FROM NH-4 FARIDABAD TO SECT-8 FARIDABAD, BUT DISTRIBUTOR OF SECT-8 (M/S LAL ENTERPRISES)WANT RESIDENT PROOF.LET ME KNOW WHY HE NEED RESIDENT PROOF IF WE ARE SHIFTED IN SAME CITY. WHO A PAYNENT MAKE RESIDENT PROOF AFTER EVERY ONE OR TWO YEAR.

lindane — NON SUPPLY OF LPG

Dear Sir,

>I Anil jain have booked gas december ownwards many times latest on january 24 2009, customer service .no: KG 18342 with KWIC GAS SERVICE jwala heri market paschim vihar new delhi and i personnally went to agency today also and found from record that the gas has already been delivered whereas we have not received till today.i fear that my gas connection has been regularly misused by the agency people.
>please take the matter seriously.
Please revert me back as soon as possible.
copy sent to crime branch also..

sir,
I WAS WORKING IN OSWAL GROUP ( MALWA COTTON SPINNING MILLS LTD. MACHHIWARA, LDH ) BUT NOW I HAD TRANSFERED IN COMPANY'S CENTRE MARKETING OFFICE GURGAON, AND I HAVE TAKEN ROOM ON RENT IN RAJOKARI NEW DELHI,
AND I TRANSFERED MY CONECTION OF INDANE GASS IN THE NAME OF ANGENCY
( JATIN GASS SERVICE SHOP NO.15 WESTEND PLAZA CPMPLEX KAPASHERA, NEW DELHI )
BUT SIR THEY ARE NOT ACCEPTING MY TRANSFER LETTER AND NOT GIVING NEW CONECTION,
I AM SUFFRING DUE TO NOT ACCEPTIN GASS, SO PLEASE HELP ME

THANKS & REGARD
ANIL KUMAR


IN CETRE
MARKETIN OFFICE

lindane — non receiving of LPG gas

LPG cylinder booked on 30.12.2009 bt not received till date.Consumer number 9816.Name of distibutor:JIBAN JYOTI.KOLKATA.

lindane — non-receipt of LPG Cylinder

I booked one cylinder(consumer no. 12509) with M/S Virendra Enterprise, Bahadurgarh-124507 on 22.02.2010. When I contacted for the status of supply, the office lady said there is no booking and she is booking it on then(02.03.2010). Thereafter, I requested the agency for every alternate day and they are replying that it would sent by tomorrow but till date it is not received. Has the Indane short supply become so cute? By the time, my second cylinder is empty which was running for last 1-1/2months. We can not put booking before 3weeks of one cylinder receipt and 3-4 weeks sleeping of agency is making our life hell.

Indane offiice is requested to look into this agency's functioning closely.

Regards,

LPG Cylinder — non receipt of cylinder

dear sir i am a resident of indore having LPG connection but my dealer SUNDARAM GAS AGENCIES does not supply gas after booking for as long period as 30 days after booking

lindane — quality of cylinder

yesterday when i tried to attach a cyllinder to the regulator i found the gas is leaking.

later on i found that a rubber packing is missing from the outlet of the cyllinder.

it is a serious safety problem.

lindane — NON SUPPLY OF LPG CYLINDER FOR 16 DAYS

WE BOOKED A LPG CYLENDER ON 16.12.2010. DESPITE REPEATED REQUESTS DID NOT GET IT TILL 31.12.2010. WE ARE COOKING NOW ON A BORROWED SMALL CYLENDER. OUR CONNECTION NUMBER IS 2050 WITH NAYYAR GAR AGENCEY, PVR CINEMA COMPLEX, VIKASPURI, NEW DELHI. HIS TELEPHONE NUMBER IS[protected]. THE PHONE IS HARDLY PICKED UP BY THE STAFF. ON ASKING THE REASON FOR NON SUPPLY OF CYLENDER, THEY SAY THAT THE SUPPLY PERSON SHRI BRIJESH IS AT FAULT. ON BEING ASKED FOR THE COPLAINT BOOK TO REGISTER THE COMPLAINT, THE STAFF DID NOT PROVIDE THE SAME.

IT IS HUMBLE REQUEST TO FORWARD THE COMPLAINT TO THE CONCERNED AUTHORITY AND APPROPRIATE ACTION SHOULD BE INITIATED IN THE MATTER AS THERE IS NO SHORTAGE OF CYLENDER IN THE CAPITAL.

LPG Cylinder — NON RECEIPT OF CYLINDER

DEAR SIR,

MY LPG INDANE CONSUMER NO. 19939. I HAVE BOOKED GAS BY TOMOGAS ON DT 10.1.11. BUT UNABLE TO GET RESPONCE TILL DATE. SO I WOULD LIKE TO REQUEST AUTHORISED PERSON PLEASE LOOK INTO THE MATTER AND ARRANGE TO DELIVER GAS AS EARLY AS POSSIBLE.


THANX,
ANIL BHARTI
M [protected]

lindane — delivery of lpg cylinder

LPG cylinder booked wide reference no. 201306 and thereafter cash memo no. 6256 has also been generated by RAI GAS AGENCY on 10th february 2012 but cylinder has not been delivered till the date.

Indane Gas — Addiditional cylinder not available

I ahev been facing the problem of not being able to get a second connection from Indane Gas (Madhapur, SAi Venkatesh dealer, Hyderabad, AP, India) for a very long time. Every time I have gone and spoken to them the only reply I get is that second cylinder is not avaialble from last 2yrs. I think this is a BIG lie.Me and my husband are both working and it is really difficult for us to keep on going and checking with them on the same. I also have a problem in getting the refill booked through them. Though they have given two numbers to us but they are either forever ringing or enganged, I have personally witnessed them paying a deaf ear to ringing phones when I was there in the gas agency office and when i questioned them as to why they were not answering those calls, they replied by saying taht the phones just keep on ringing all the time. Can someone help in solving this problem.

Dear Sir,

I had booked additional cylinder from bangalore Sheela agency JP nagar in month of Sept 2007 untill now i have not recieved the additional cylinder
Customer no 90893 and 3831.


So requesting to look in the matter and do the need full.

Thanks and regards
Balakrishna.K.N
[protected]
[protected]

my customer no is 11416 your dealer r v enterprises shastri nagar not providing additional cylinder after repeated request

ADDIDITIONL CYLIDNER NOT AVAILABLE...

I have connection no. MT-5578 with Mata Sheetla Gas Service, Gurgaon. I have booked one cylinder on 9th January, 2008. Till date i.e. 24.1.08, I have not got the cylinder and am suffering very badly. I am always making telephone calls to them and on every time they are saying that today you will get, today you will get, but all commitments gone in vain. The agency telephone nos. are[protected] and mobile no. is [protected]. I request the concerned authority/officer to intervene in this matter because their delivery schedule are very badly and I am always suffering.

My comments about Sheetla Gas Agency, Gurgaon having connection no. MT-5578, may kindly be updated :-

I have connection no. MT-5578 with Mata Sheetla Gas Service, Gurgaon. I have booked one cylinder on 9th January, 2008. Till date i.e. 24.1.08, I have not got the cylinder and am suffering very badly. I am always making telephone calls to them and on every time they are saying that today you will get, today you will get, but all commitments gone in vain. The agency telephone nos. are[protected] and mobile no. is [protected]. I request the concerned authority/officer to intervene in this matter because their delivery schedule are very badly and I am always suffering. My contact no. is [protected].

I am residing at tambaram inchennai, tamil nadu. Now I am transfering to tiruvellore, there in HP gas agency. What is the procedure to transfering.

Kindly let me know how?

Ravindran

My custmer no. is RF 10955 RAJ FLAM her teliphon no. is 25338997, 25335513 he is not deliver the gas
I have booking date is[protected] he is no suppligas. so sir do to any action.

Thainking.

Yours

BASANT LAL
R3A-222C Mohan Garden
Uttam Nagar
New Delhi 110059.

I manoj kumar, indan gas c.no. 2284, have book gas cylender on 18.12.10 but after many reminder i did not get any gas tiii date. my gas come from M/s shree krishan baldev gas agency naujheel mathura.
my mobil no. [protected]

dear sir,
my consumer no is A810556 with the name manish kshirsagar
R/O 257 indrapuri colony indore. my gas dealer is ankur gas agency behind sapna sageeta talkies 107schim no 47 indore
i am fed up with the serviccs provided by this dealer . because neither he deliver the refill cylender nor responding on calls. after sereral complian to dealer evven to owner mr. gangadhar no response from them my latest booking is 13/3/08 no is 1322
i am fist complin date 17/01/08 1.ankur gas agency 2.area m. dg.lpg bhopal bat not response we are hoping from you to the needful
manish kshirsagar
indore ph.[protected]

This is to inform you that Indane has services in Faridabad (Rainbow Gas Service) is in doldrums and is not giving proper services to the customers.It is an ongoing issue for years. They do not book the cylinder in time. They do not pick up the phone and in case if they pick up the phone the lady over there is very rude and harsh. she does not seem the understand the importance of one's problem.
The Area Manager Mr. Maurya is not cooperative and he does not take care of the issues at all. he does not pick up his phone even.

Sometimes the GAS Agency gives less GAS and does not weigh the cylinder and the cooking gas is finished before 15 days.


My consumer number is R-14049 Springfield Faridabad.I do not have a cylinder and if necessary action could be taken to send a gas cylinder to me would be appreciated.

I would appreciate if this issue is taken care of as soon as possible.

sir
i have been issued cooking gas cylinder by the name vijay singh at a gas agency from delhi. sir, can i include my full name vijay pratap singh in the record.

thanks

vijay pratap singh

hi, Needs some advise on how to produce with my case with IOC. I got a new connection in 2006.I am from tamilnadu, here its mandatory to have a ration card (family card) to get a new gas connection. since i did not have a family card i obtained a letter from the town supply office stating that i donot have a family card and i can be given a new gas connection. This all went successfully and got a new connection.
When i tried calling the gas agency to book my refil for this month. i was asked to come in person and produce the family card. I told them i donot have afamily card and have produced the letter issued at the time of getting the new connection by the town supply officer. the agency people say that that letter is not vaild now. I really shocked how a letter issued by a government official will be not valid, do they really have some validity period.
I spoke to the customer cell area office - coimbatore. i was told that they the i have to get one more new letter from town supply officer stating that i donot have a family card.

can anyone advise on how to proceed further.

Ps: the agency people are asking to get the family card at time of booking the refil cylinder to put a seal on the familycards that are not sealed at the time of issue due to which there is a misuse of the family cards by enjoying both the facility of kerosene from the government as awell as the gas.

thaks and regards
Ramesh

Indane Gas Bottle For Home — Non delivery even after booking of 10 days after 21 days.

My customer No.1426 & The Gas station is Maruti Gas, Tulsidham Char rasta, Manjalpur, Vadodara. I have booked on phone after 21 days one gas cylinder and even after passing 10 days over and above 20 days we have not received gas. Today also they say it will come tomorrow. Then the supply of whole month is going where? if it is not supplied in black.

We are having 6 persons family and the gas bottle emptied within 24 days. for that see following of Chennai

Please note the following

indane cooking gas
Posted:[protected] by P.THANGAVELU [send email]
Irregular supply
Sir,

At present, the practice of one monthone cylinder(domestic cooking gas) supply to a family is followed by IOC. This practice of supply is applicable only to a small family consisting of husband, wife and a child. The big family consisting of say five, six, seven members etc., are naturally consume more gas for cooking food and one domestic cooking gas cylinder supplied to this type of family will lost only for about 19/20 days. For rest of the days in the month for cooking, kerosene is also not supplied by the civil supplies department and the consumer is forced to buy Indane cooking gas cylinder @ Rs.500/- from outside agencies whereas the cooking gas price fixed by IOC is Rs.288/-.

When contacted IOC customer cell, Teynampet, Chennai, requesting to supply one cylinder once in three weeks, the official attended the phone said that for one ration card, only one cylinder will be supplied and in case if extra supply is needed in the month, additional ration card is to be obtained from the civil supplies department, by segregating the family members in the ration card.

Is it in order or is it possible to get additional ration card by segregating the family members if the family consists of husband, wife and grown up children?

Will IOC domestic cooking gas division, Chennai, will help me in getting supply once in three weeks?

I surveyed the domestic cooking gas supply market and shocked to note that everywhere in Chennai Indane domestic cooking gas cylinders are freely available for everybody who gives an empty cylinder and paying Rs.500/-(actual cost of the cooking gas is Rs.288/-) for getting the full cylinder and thus the genuine Indane customers are compelled to face difficulty.

Will the IOC authorities take remedial action to help these genuine Indane customers?

Domestic Cooking Gas — irregular supply

Sir,
My consumer No.25740, Supplier agency- Ganesha gas agencies,
Annanagar west Extn., GEMS FLAT
Gas supply is min. 10 days after booking & supply office also reply to deliver after 10 days.Repeated request is of no effect. Kindly tell me the min days to deliver gas.Is it possible to change another distributer for the convenience.

sir
my name is ch.lakshmi. i am coustmer in BINDU SREE INDANU SERVICE (CODE:125536).AGANAMPUDI, VISAKHAPATNAM. MY COUSTMER NO.4077, SERVICE NO.2771442
i was booked my gas in last month 15. up to now they cant give the gas. when i am asked they told very rood answer.
SIRthey can be sell the gas in black at higher rates but there i no gas for normal suplly. i[censored] ask abut this unfair then there is no answar. and if there is further reasoning by consumers then there is misbehaving by the workers at the gas service. they don't want to listen any thing.all is to be faced by consumer we face...we question...and we get insulted by the workers we also get less gas in cylinders. no body at the center provide. complaint latter & complaint no.. for misbehaving.please visit and take action on that agency.

Indane Gas Cylinder — irregularly supply

Dear sir,

i am customer of your company my consumer no. is : 23489

i have log a complait at your company " abhilasa gas agency" rajkot, gujrat on 30.12.2008

i also followup with them but till date 05.01.2009 i have not recived any proper reply from them
they were not respone give to customer, i personaly visit to your gas agency office 3 times
but they tell always lie " like today, tommorow, after three days, after twodays deliverd, they werw always
different difrante suply time given,


i am suffering mently&economicaly, so i requested to kindly solved my problem urgent basiss.


thnks
chandan pandey
contect no. [protected]

irregular supply of cylinder from M/S Indian gas agency wardha, maharashtra

Sir We will not gatting the cylinder on regular time
1)book cylindre after 21days
2) wait for 20 days
3)take receipt and collect the cylinder from MIDC (No home delivery)
4)no truck came from washim that why come tomorrow

Indane Gas Cylinder — Irregular supply of gas cylinder

dear sir
I sh. shiv sankar dass booked my cylinder dt-22.04.2009, my consumer no-ms 5910.Our gas agency name MAA SHEETALA GAS SERVICE WHOSE CODE NO-9103833. OPP.SEC-14, OLD DELHIGURGAON ROAD. But till date he would n't delivered gas .He is alwase trust customer every month. This is my fith time compain . Their for I request to you for doing need full action for further beter service to us.
thanks
shiv shankar dass.

Dear sir,

I have booked cylinder on 21.09.09, when i book the cylinder agency told me that i will get within 10 days, Agency sri Guruvayurappan Services, Kodambakkam, chennai -24,

now agency told i will get only after one week, now my second cylinder also going to empty, i personally explained and requested, but they are giving proper reply

my customer no.53515

pl advice and your action pls

regards

S Muruganandam

M/s P L Gas Service, Lake Pally, P.O.Boral, Dist.24-Pargs(S), (Phone No.[protected]/1581) is degrading day by day. I had done a booking for domestic gas cyllinder on 29/10/2009 vide their entry no.14857. But they have not delivered it to me till now(19/11/2009).Whenever contacted on phone, they assure me of sending the cyllinder by next day.Some times they don't even receive the phone.They do the same thing each and every month.When they deliver the cyllinder, they mention my booking date on the bill receipt, without mentioning the actual date of supply. In many cases I have noticed that they deliver the cyllinder to people who have done booking later( after my booking date).

Indane Gas — irregular supply of gas cylinder

Respected sir

I, Dr. Rajesh kumar from defence laboratory,Jodhpur have indane gas consumer number:39155.I have booked my gas cylinder on first week of november 2009 but still it have not been supplied till today.

Indane Gas — gass cylinder not delivered

I have booked the cylinder on 25/02/2010 by computerised.
gas consumer no is 3525

address : 3/A, GALI NO:1
DABRI VILLAGE, POST: PALAM NEW DELHI-45

I G.THARAKA SURESH having gas connection at madhavi gas agency, shaikpet. my consumer no 92919 every time this dealer take time to deliver filled cylinders minimum 15 days after booking.not only my problem most consumers facing this problem freqently in this dealer.secondly invoice date & delivery date gap is one week this for ur notice.
kindly enquiry about this agency and take openion to all consumers of this agency take action against him and do best services to custumers.this booking counter also very worst they shut down the grills in between grills windows gap only we talk to executives this looking like a 20 years back days.y r u encourage this type of dealers we don't know wheher ur company officers visit this office or not I don't know.
thanking u
ur costumer
g.tharaka suresh
v.editer, Z TV

Dear Sir,

I am staying at Guduvancherry at Neelalmalngalam. I booked gas at Guduvancherry pattammal gas on 11th December 2007.
On 29th I asked about status he informed that you did not book the gas. I my self went and booked and he did not accept.
Now he asked me to rebook it. Sir pleae in guduavancherry all are suffed by pattamal gas agencies. and they sold to tea shops and hoteld at Rs.550/- and they are not giving to houses. Please take immediate action and solve our problem

Indane / Lpg Cylinder — non delivery of lpg cylinder at doorstep

I booked a lpg cylinder on 27.7.09 at Bhaskar gas agency guwahati. booking no. 7984. Till 13.8.09 I have not received the cylinder. On my repeated reqest over phone the agency fail to deliver the cy, inder. Instead THE MANAGER named one Mr. KALITA Talked in a abusive manne even with my wife. I do hereby wanted to know whether it is a fundamental right of an indane consumer to get cylinder delivered at the doorstep?

ok..

We are from unit and this is regarding an associate _______ who has crossed all limits of not coming to office (absent from office). She has been doing this for more than 18 months now. She only sits back at home and enjoy taking full salary by coming to office for a maximum of 4-8 hours a week. She has no client visits, no client meetings, no onsite, she is just at home.
For the past more than 18 months her schedule is like -
- coming to office for mostly once or twice a week
- if ever she comes, her visiting hours are mostly from around 10 am to 2 pm (including lunch time)
- she comes to office to meet friends and to have lunch with them, just for a change from her daily home routine
- many a time she does not come for a whole week and then comes for half day and is again absent for next whole week

For your reference her schedule from 27th april to 6th oct includes -
- Out of around 107 working days in this duration, she has not come to office for about 62 days
- Out of remaining 45 days, she came for 39 half days (3-5 hours)
- there were only 6 days in this 5 month duration that she was present for full day in office (6+ hours)
- An average employee would have taken a leave of maximum of 5-10 days leaves in this duration, but she was absent for 62 days
- An average employee worked for around 900 hours in this duration but she was present for a total of around 210 hours in office and that too she is in office for just having lunch with her friends and then she leaves
- In comparison to an average employee, she is in office for just 23% of the time (210/900) but she gets paid in full


This is just a scenario for past 5 months, all this is happening for the past more than 18 months, so ___ has simply wasted around 18* = 000/- or may be more.

There is(was)/are(were) contractual employees in her team who actually work and do the real stuff, sometimes they work on week-ends as well, but this lady hardly works for 1-2 days in a whole month.

The main issue is not just to kick these people out, but the real aim is to save other associates who are well deserving and laborious but might have an impact because of such associates.

We hope you understand this fact.


sincerely thanks

Indane / Lpg Cylinder — Irregular process of cylinder delivery

Ref: Consumer No: 12763, with M/s.Rajesh gas Agency, Madhavram,Chennai.



With reference to the above I have to bring the following to your notice.


Since more than a year I am receiving the cylinder within 12 to 15 days from the date of booking.
Especially in NOVEMBER 2008, I have received my cylinder after a MONTH. When I enquired,I am getting replies that cylinders are not supplied in time and other answers. This is continuing
every time I booked for my LPG cylinder.

Presently I have booked for my LPG cylinder on the 3rd of this month and understood that the cylinder will be supplied within 10 days, i.e. on the 13th. From that date when I tried to call the agency on the phone I could not get connected, but receive an recorded tone saying ALL THE NUBERS ARE BUSY. After trying minimum 20 time at the closing time the phone rings, but no staff is answering.

Today I could get connected after 27times, at the last moment, i.e.4.56 pm. and one of the responsible staff answered that she have already given the bill/receipt to the delivery persons, but till this date I have not received the LPG cylinder due to me. Further your boys are very reluctant in delivery the cylinders unless they receive the tip of Rs. 25/-. As the telephone charges are comes around to a minimum of RS 20/- to 30/- while enquiring the delivery of the concerned LPG cylinders booked.



In these circumstances I am being forced to change then relevant agency like Dhana Lakshmi Gas Agency, which is near to my residence, or otherwise I have to take legal procedure for this irrelevant, reluctant irresponsible maintaining procedures of the agency

Further after all these grievances you are insisting us to book the cylinder only after 21 days after
the receipt of the present cylinder which we are received after 25 days of booking.

Further I request you to book my next cylinder immediately as the delivery of the same take place
after a minimum of 20 days.

Hence you are advised to look into this and do the needful changes in your maintaining procedures. I expect your reply to this letter at the earliest date.

Indane / Lpg Cylinder — LPG Cylinder not delivered

Last month, I had booked a cyllinder with M/S Taj gas, Delhi Gate. Agra. My consumer number is T-14524. Till date, the same is not delivered to me. When I went to the agency on date 19th march 2010 to enquire about it, the staff had told that home delivery would be next 1-2 day, but cylender not delivered till date. I request you to please look into the issue.
Thank you.

Indane / Lpg Cylinder — delay of cylinder delivery

Delay supply of LPG Cylinder
Dear Sir,
I am LPG gas consumer, I deal with M/s technocrate Gas Agencies, Jodhpur service who are the distibutor of my area, My consumer No. 58769. My problem is after booking they have not supply the gas home delivery. Presentely i book the gas 14 december 2011, today is 21 december 2011, no cylender reach at my home. I request you please solve my problem.

alok rawal
bramano ki gali, ummed chowk,
jodhpur
.rajasthan

Now a days it is happening every where. The Company being a public sector one should immediately come forward with definite action.

agree.this agency never take phone calls.action should be taken against this agency.

Dear Sir/Madam,

I am staying in Mayur Vihar, Delhi area and this complaint is for my Indane LPG supplier ‘Roop Gas Service” Agency, A-1/23, New Kondli, Delhi-96, Tel : 22611839, 22619581, 22616375.

Problems which are facing due to this deficiency :
(1) Agency people don't pick up the phones and usually they keep the receiver off.

(2) after booking the cylinder and getting it after 15 days I am still unable to use LPG cylinder due to its leakage problem which I telephonically, personally informed to the Agency and making the meals by using Stove which is creating a lot of mental and physical harassment.

Details of Efforts to inform about the grievance to which the party has not responded :
(i) I telephonically booked my requirement for LPG on 29.02.2008 but it was not booked and then I went personally to the Agency and booked the same on 06.02.2008. After struggle a lot I finally got my cylinder on 17.02.2008 morning
(ii) But when I was installing the same, I felt some leakage for which I immediately dial the emergency nos. given on the receipt but not one responded
(iii) I personally went to the Godown & informed them for the leakage problem on 17.02.2008 and spoken to the Incharge of Godown and requested to replace the Cylinder. But they told me that their people are not efficient and they don’t check the seal of the Cylinder properly so therefore advised me to personally get the cylinder and they would replace it for which I refused them as being a female it is not possible for me to get down the cylinder from 3rd Floor and go to the godown then they told me that they would send the person for replacing the same.
(iv) Their delivery man Mr. Prince came to my house in the evening and after checking the seal and cylinder he himself found the problem of gas leakage and told me that they don’t have the stock now so he would get the new cylinder on the next day and replace the same.
(v) But next day also nobody came and I lodged a telephonic complaint No. 7, dt. 18.02.2008 but nothing happened and then
(vi) on 19.02.2008 I went personally to the Agency and spoken to Mr. Sandeep who introduced himself as a supervisor and also told me the same thing that he would himself come to my house to re-check the problem because the delivery man was from their godown and not from the agency which I really don’t understood.
(vii) Mr. Sandeep came to my house on the same day in the evening and again told me the same thing that today also they don’t have the stock and would send me the new cylinder on the next day i.e. 20.02.2008.

Now it is the 5th day and nobody came to my house or given importance to the major problem of gas leakage. I am still waiting for them and not able to move anywhere, I kept the cylinder in the balcony and don’t know what to do.

This agency is mentally / physically harassing their customers a lot. It is very big task for everyone to book the requirements on telephone as the agency people keep the receiver off so every time the consumer has to go personally to book the same and not even this but lot of time even the cylinder is underweight and when complaining for the same they give several excuses.

Hope that you will take an appropriate and strict action against this agency as soon as possible to avoid any major accident and save our life and interest.

i am not the only person who is facing this problem but lot my neighbours are also suffering this harrassment.

Thanking you,

Yours Sincerely,


(Ratna Mohnani)
W/o Sh. Harish Mohnani
Flat No. 100H, Pocket A-1,
LIG Flats, Mayur Vihar Phase-3,
Delhi-96,
Tel :[protected]
Mob : [protected].

My Complaint is with consumercomplaints.in, as i have seen that there are more than 25 complaint has been posted against "Roop gas Agency that they never picking up the Phone " in this site and the complaints are almost 6 month old but thr Problem is same.
now i have doubt about the site that "is any action is taken, on Posted comments????"

I am a customer having consumer no: RG 27026 with M/s Roop Gas Agency, Mayur Vihar - III, Delhi-110096 and the Phone numbers are[protected] and 22611839.

I had tried a lot on above mentioned telephone numbers; when I want to book a refilling of cylinders. But all the time those numbers are engaged or not answering at all. So I have to go to their office for booking of the same and this is very hard to go their office for booking a gas in each and every time in today's mechanical life. So please advise what is the permanent solution for this?

And get my booking registered for refilled cylinder at the earliest. Your prompt response/action shall be highly solicited. Please confirm the same.

Regards,

Rajesh KP,
Pocket B7, House No 43 H,
Mayur Vihar Phase III,
New Delhi – 110096
Consumer no: RG 27026

Indane Gas — refusal of cylinder for marriage purpose

Sir,

My self Sharvan kumar is consumer of indane gas, and on 22nd of Feb-2008 my sister marrige is going to be done, for that purpose I requried 5 to 6 gas cyliner and as per news of your in news paper I have come to know that, for marrige purpose one can get cylinder, but when I went to give a request to deliver the cylinder My Gas supplier M/S Anubha gas agency has refused that they are not awared about this type of news.So please let us know what to do, there is very short period is being left for marrige.
I request you to please place your order to anubha gas to deliver me 5 cylinder at least.
My consumer No. is 19570.

SHARVAN KUMAR

i want be marrige card with matter

v good

Hi,
I need Extra Cylinder I need The formalities to be followed to get the connection I will be thankful

I have Indane cooking gas connection with customer code 20058 and our gas agency is babarpur gas agency whose phone no is 22810334. we are 5 members in our family and having only one gas connection and gas company takes booking after 25 days after cylinder delivery so they are providing only one cylinder in a month. Last month they told us that the system has been computerised and we need to register our phone no first and then need to book gas by sms. we got our cylinder by sms booking last month but after that we send sms for booking then they ASKED FOR REGISTRATION SAYING YOUR NUMBER IS NOT REGISTERED AND THEN WE GOT SMS THAT YOUR GAS IS BOOKED YOU WILL GET CONFIRMATION SOON. after few days we again sent sms then also got same sms and finally we went to agency and they told us that sms booking is not working properly so we need to come to agency for booking every month like earlier.
we are a family of 5 members so we need atleast 2 cylindsrs in a month so we have to take one cylinder from market every month and it costs more than double. the gas company is not supplying more than one gas cylinder. we can't get new gas connection from same name and we can't take it frm other name as any oter person is not having pan card or itr or smthng like that.

So please look into this issue and let me know when i will get new gas connection of Indian Gas or what can i do to get 2 cylinders in a month.