Indane Gas - Bashyam Gas Agency — Bashyam Gas Agency has lost my registration Card copy.

Indane Gas - Bashyam Gas Agency — Bashyam Gas Agency has lost my registration Card copy.

G G.Andrew Avelin from Pune, Maharashtra Jan 31, 2022 This thread was updated on Jan 31, 2022

I dont know who is going to review my complaint. Just I came to know about this site thru google search. Basically, I registered for a new Gas connection for my home on 31.10.2009. Apart from a fees Reciept for Rs.190.00 + Rs.1650.00 I have been issued nothing including the registration copy. I have been informed by the agency staff that I will be issued the registration form later. Three days before I went again to the agency for paying money for the second Cylidner as I have got the allotment of additional cylinder letter. Alas, The Agency staff didn't recieve my money and give me the additional cylinder, instead they asked me the registration copy which was not basically issued to me when I registered on 31.10.2009. Bashyam Gas Agency staffs has to take responsibility for this issue as they have lost my registration form. What can I do if they have lost it from their own office? It looks too odd and also shows Bashyam gas agency staffs negligence towards their duties. NB: I was informed by a old lady who is working there in Bashyam agency as a staff that " Our owner should sign in the registration form before we issue it to you. So we keep the registration forms at our office without giving it to the consumers immediately after registration. Bashyam Gas Agency Owner is not present in the office. Was this information helpful? No (0) Yes (0)

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Comments

harsan18

from Delhi, Delhi

Indane Gas - Bashyam Gas Agency — Service becoming bad

Hi,

I am holding a gas account with Bhasyam Gas agency located in Kodambakkam Arcot road, Chennai.
I am getting gas cylinder for home for around 2 years from this agency. The service was good for me till couple of months back.

But I suspect due to some mal-practice, the service is becoming bad. The booking is not done when the request is raised by the customer and they try to postpone the booking for some reason. After several follow up too the gas cylinder is not delivered at the right time. They postpone the booking and practice some illegal supply is my suspect. It would be a great help, if the agaency is severly warned for this and service gets well for the customer.

Regards,
Customer

Arivarasan Elengo

Jan 31, 2022

I have bought Indane Cylinder 2 days ago & based on which I am raising the below complaint

Seems the Cylinder cost is increasing day by day. Never the less we are paying the amount that has been billed. But I would like to know / understand the below query

 Why the Cylinder company is not Paying to the Delivery People ? If the Company have paid salary to the Delivery People, then why would the Delivery Guys ask / demand Rs.25 to Rs.50 for each Cylinder delivery ?

 Is there any additional charge (Other than the Billed amount) to be paid if the Cylinder Delivery location is not in Ground Floor ? If this is not a Policy from the company then why would each Delivery people demand additional Money if the Delivery location is not in Ground Floor ?

 Recently Chennai High Court has ordered that there must not be any additional amount collected from the Consumer other than the Billed amount. Is Indane aware of that ?

 Is there any clear Monitoring process for checking / ensuring the demanding of additional amount by the Delivery people ? & if yes, I would like to know the process in Detail