Date : 18/09/2010
Place: Patna City
Retd. Section Off.,
Indane Gas, Indian Oil Corporation,
Sub: Domestic Gas Cylinder supply regularly in time.
Ref: Customer Connection Id S 807(DBC) in the name of Bhagirath Prasad, Chainpura, Begampur, Patna City, Patna, Bihar, India. Enrolled in SONAM Gas Agency, Jhauganj, Patna City. Patna.
Person Concern : Shri Dharmendra Kumar, Sonam Gas Agency.
Reference to the above, I want to draw your kind attention, that I am 77 yr. old retired person, and not physically fit for going after local vendor for timely delivery of the cylinder all the time.
As prescribed terms conditions by the agency, one has to get enrolled for next gas supply after 21 days of first gas delivery, although such rules are not prevailing in real sense as per daily newspaper. Even if this is the rule prescribed by the agency for smooth operation, there should also be rule for timely delivery of gas cylinder after getting the waitlist no after 21 days. But it is nothing like that. In result next enrollment after 21 days is delayed due to late delivery and customer suffers and puzzled for timely next gas cylinder supply.
After finishing 77 yrs of my age, I feel nothing is good in the system. While government has announced several schemes for senior citizen to make his life easy. I am sure; there would be some senior citizen schemes in your distribution system. Kindly for senior citizen’s and help me out to avoid unnecessary harassment caused by the agency and vendors.
I request you kindly look into the matter and instruct the persons concerned to make arrangement for the needful, keeping in view of my old age. It would help me to avoid going after vendors all the time and making several calls for waitlist enrolment.
Further, I had applied for new connection in my son’s name for smooth supply, but asked by the agency to purchase new Oven with new connection which is compulsory. So I disagreed and did not go for new connection.
Please note this letter is being sent thru mail from my son’s mail id and letter addressed to IOC will serve the purpose for early action.