Indane Gas

5 Reviews

S R Chandramouli

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Miserable service by REN Gas Agency at Mysore

INDANE GAS CONSUMER NO.: RA/24233
REN AGENCY, MYSORE, TELEPHONE NO.: 0821 - 2414218
DISTRIBUTOR CODE : 1595341

It is such a shame to note that Ren Gas agency based at Mysore such terrible attitude towards its customers. First of all they don't even have any patience to hear to what the customer is saying. They promise to deliver next day and now it is over 7 days they have not delivered. The lady who attends the call, I wonder what runs in her mind that she has such a horrible and terrible attitude and more shocking that the Manager of the agency does not even think of addressing this issue.

Main Points to take action at your end:
1. Always telephone no. is engaged. It is difficult to book the refil-gas and also it is still worst to follow up as people take weeks time to deliver the refil. Only one telephone no. is available to >15000 customers.

2. Arrogant response from agency staff and especially manager. No commitment .

3. Always they say that "door lock". I do not know when exactly they will come and no "chit " will be left for us to know that they had visited our place.

Does Indane Gas ever does an audit with its agencies on the soft skills and attitude issues? Since 15 years, not even once i have received a call / visit by Indane Gas to enquire about quality of service of the agency.

Can you guys wake up and attend to these issues and get my cylinder delivered NOW

4 Comments

Comments

DORASWAMY G

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iam requst sir
gas slip lose number ple

May 4, 2011 by

sandhyaaa

I fully agree with the above. The telephone attender is so rude and impatient. Worse is the delivery boy who just tries to come inside the house and peep thru all the corners, even if the empty cylinder is kept out of the house

Aug 21, 2012 by

Ashwini poonachha

Ren Gas Agency - You have no rights to be cooking gas distributor. I have been trying to call since from last 5 days and there is no one to respond. I even searched for other numbers related to your agency but they say wrong number. You have only one number and its engaged .

I think you should cancel your dealership. If this repeats again definitely your customers should take next action of reporting it to police and concerned department.Being an agency first you should listen to your customers, convince them by providing good service .

Dear All,

I suggest not to go for Ren Gas agency, there are many agencies around and they do provide good service. Ren Gas agency you are corrupted.

Thanks.

Oct 9, 2012 by

SSonal

Completely agree with Mr. chandramouli and others.First of all the telephone line is always busy and we need to try at least for two days continuously to get the line and the lady attending the call has such an attitude and speaks so rudely to the customers and is not even ready to listen to us. For any explanation asked she wants us to visit the office and talk to her boss, that too only at 9.30 in the morning and her boss never attends any calls.
I request the concerned IOCL officials to handle these issues.