[Resolved]  Indane Gas — asking ration card for refills

Sir,
I had taken a gas connection 10 years ago while at Madurai during my husband's study programme for 2 years. This was taken by Tatkal then paying Rs.4,000. The gas was transfered to Kerala after one year when we shifted to Kerala, later to Hyderabad, and now to Chennai, AnnaNagar West.
We are here in Chennai for a short period or two or three years. The gas company- the frachisee is now asking for ration card proof for getting the refills. We tried for it but found impossible to get a ration card. Since we plan to return to Kerala, we are not interested in getting a ration card here. But does it mean that we dont have right to get our refills with out a ration card?

Kindly guide and tell us what to do?
Yours,
Jessy Philipose
PS. I can provide more information if required.
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Aug 13, 2020
Complaint marked as Resolved 
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sir i am a costomer since 5 years. i got connection on basis of election i card. Since last one and half year the agency is denying the home delivery and now they refuse to give slips also. They are demanding separate ration cards whereas we are three brotheers (separe married families and kitchens but house number and ration card are same as that of our father who lives with all o[censored]s). Getting a separate ration card is a long process and needs time as they are also goverement organisation and have their own schedule. The agency after arguments provide slips( refuse to provide home delivery). Since collecting and refilling cylinder from te centre is not so easy for a daily service going class family, so we arrange sometimes and it seems that our connection is being used as black marketting since last one and half years. On asking the agency warns to cancel connection in absence of separate ration cards but they do not cancel as they issue on it in black.
please guide how we can have a regular home delivery on our genuine connections.

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