Indian Oil Corporation [IOC] Complaints & Reviews

I AM A CONSUMER OF IOC LPG GAS CYLINDER IN BOKARO STEEL CITY,SECTOR-4, JHARKHAND. MY CONSUMER NO IS 25727 IN THE NAME OF
MRS.MANJU SHARMA. MY SUPPLIER OF LPG GAS IS SAMARJEET MEMORIAL AGENCY LOCATED IN CITY CENTRE, SECTOR-4,
BOKARO STEEL CITY.I HAVE BOOKED GAS CYLINDER ON 13/04/2011 AND DESPITE OF REGULAR EFFORTS SAMARJEET MAMORIAL AGENCY IS NOT
DELIVERING THE CYLINDER TO MY HOME .EVERYDAY THEY ARE GIVING NEW EXCUSES AND I GOT DEEPLY FRUSTATED WITH THEIR EXCUSES AND I HOPE IOC BEING A REPUTED AND TRUSTED AGENCY WILL TAKE MY COMPLAIN SERIOUSLY AND WILL DO THE NEEDFULL.PLEASE HELP ME OUT
FROM THIS SITUATION.

YOUR"S FAITFULLY,
MANJU SHARMA.

New gas connection
I registered new Indane gas connection in agency...after three month they sent resiter post to me...but I didnt receive that letter because at the time Iam not in home...so letter is returned to the agency...after that I asked that agency...they told once that letter is returned then we cant give gas connection so u go and register in another agency....

Now what to do?...Can I get that gas connection?...please help me...

Delay in supply of gas cylinder refill

I made a request for gas cylinder refill on 18th February 2011 and till now i.e. 05th May 2011, the gas agency Aparna Indane Services, Puduppariyaram, Muttikulangara (PO), Palakkad, SAP Code 118428,Phone No.[protected] has not yet delivered the refill. It has already been 78 days that I have booked for the refill. For the last 40 days when I am enquiring, the agency is intimating that it will be delivered today and now more than 78 days have been lapsed. Kindly do the needful.

Details are as under:-

Customer's Name : E.O.Varghese.
Consumer No. : 18752

Distributors Name : Aparna Indane Services Puduppariyaram
Muttikulangara P.O, Palakkad.
SAP Code:118428

Respected Sir,

I on 02/04/11 at around 12:00 in the noon went to refill my motor cycle no. UP-75 D 4042 to your IOC Petrol Pump dealer at Sector-105 Noida. I asked the petrol boy to fill the petrol worth Rs. 200/=. They don’t even provided receipt of my purchase. After 4-5 hrs my bike started bubbling and some problem with its starting. Yesterday I took it to the mechanic and asked him to check it. He thoroughly checked the bike and proved the fact infront of my eyes that the tank was having more than 2/3 part of water along with the petrol.
I have lodged a complaint (No. 95446) on 04/04/11 against IOCL Petrol Pump dealer at Sector-105 Noida that it is supplying water with petrol, on IOCL web portal. I have clearly mentioned in my complaint that I have not been provided with any cash-memo receipt on demanding it. On 06/04/11 Mr. Surinder (Mob. No. +91-[protected]) from IOCL petrol pump called me and shown interest to meet me. On 07/04/11 I met him in the reception of my University. He also tried to bribe me to withdraw complaint. During this time Mr. Manoj Jayant, Dy. Manager (Retail & Sales) (Mob. No. +91-[protected], E-mail: [protected]@indianoil.co.in) talked to me on phone and explained me the mechanism of storing and delivering of fuel at RO in details without admitting the mistake committed by his petrol pump dealer. Thereafter, I got a consolation message from IOCL on its portal that your complaint has been rectified and customer is satisfied. I was totally unsatisfied by their reply. Nobody contacted me thereafter.
I again lodged a fresh complaint (No. 99017) on 13/04/11 as a reminder to my previous complaint showing my dissatisfaction. In this regard Mr. Vivek Garg, Sr. Manager (Retail & Sales) (Mob. No. +91-[protected], E-mail: [protected]@indianoil.co.in) contacted me and met me on the same day. He also went with me to the motor bike mechanic to identify and cross check the damages caused to my bike because of the adulterated petrol. He was totally satisfied with the issue and found that my complaint was genuine. He mailed me on 16/04/11 and asked a few queries like time at which I reached the filling station, distance between the filling station and my residence, time, day and date when my bike started giving problems, distance between my residence and garage of the motor bike mechanic and the total loss I have suffered along with the copy of the bill which the motor bike mechanic charged from me.
I replied back all queries in time. Since then I mailed him 3-4 times regarding the status of my complaint but he did not reverted. I called him for the same he told me that I have submitted my investigation reports and moreover, now the matter is with Mr. Asim Tiwari, Sr. Manager (Retail & Sales) (Mob. No. +91-[protected], E-mail: [protected]@indianoil.co.in) and you will definitely get some decision by 21/04/11.
Since then I have not received any mail or phone call from any IOCL official; 10 days have already been elapsed. I called Mr. Asim Tiwari regarding my matter he replied me that since there is no evidential document (cash memo receipt) with you we can’t help you out. Although, I have initially mentioned in my complaint no. 95446 that I have not been provided any cash memo receipt from the side of the petrol pump dealer on demanding it. The final decision on the matter is still pending and on every phone call I am asked to wait for one more week for final decision. What I personally feel is that IOCL is making every possible attempt to safeguard its petrol pump dealer. Otherwise I would have got the final decision long back. I am helpless now and seeking your help for proper investigation in the matter and fair judgment. Kindly acknowledge my letter and oblige.
Thanks and Regards-
Prashant Shukla
Research Scientist
Amity Institute of Advanced Research and Studies- Materials & Devices
E3 4th Floor
Amity University
Sector-125
Noida-201303 (U.P)
INDIA
Mob: +91-[protected]
Email: [protected]@gmail.com

Dear sir,

I am 35 year old consumer of Indan gas against costomer no. 2119. last week I have transferred my conncetion from M/s RAM GAS AGENCY, Bahadurgarh to M/s COOKING CENTER, Rishra my home town as I am returning after taking retirement from my services from BAHADURGARH [HARYANA]. Sir, I have submitted my termination voucher no. [protected],PAN CARD for ID proof and papers of Mutation certificate for Residential proof.

But the management of M/s Cooking centre are not accepting my application. At age of 65 I am continue going to the agancy for my application and every time coming empty hand.

Kindly look into the matter and help me to get rid of the situation.


RANJIT KUMAR BANERJEE

Subject: gas delivery and booking problem

My name is Deepak satbhaya 76/301 Racekors park airport road rajkot. And my gas connection no. is 23504 In atul gas Agency astron cinema road rajkot.
Sir last two years we are facing a problem with our gas booking and delivery they are not given proper answer with us. So What can I do sir pl… pl replay me . I am waiting for your ans.They are not given proper ans and misbehavior with costomer

Respected Sir,

I, hereby, want to complaint against the Indane Gas service provider. This is against "Vassan Gas agency, Bhikhiwind Road,Chhabbal, Tarntaran. (Punjab)

My Complaint is listed below:-

Sir, From the last few months I always booked my cylinder through my cellphone last couple of months I am facing so much trouble. they always gives me the message that your cylinder has been booked but I never recieve the cylinders. Even sometime it gives the message that your cylinder has already been booked. I have raised this issue with my service provider which is "Vassan Gas Agency". but they always neglect that and when I go to their office and complaint them about the service they dont even open the door of the office. Its not even me there are several customer those who have a same complaint that Vassan Gas Agency staff dont respond. The Same Problem has face to Govt. High & Elementry Schools of Gandiwind Block.

Sir, Would like you to please take an action against them so that they can provide the good services to their customer and atleast they should open the door of the office.

For your kind information my consumer number is SB 3576.

Rampal (H.T.) Govt. Elementry School, Shukarchak, Block Gandiwind
[protected]
Kasmir Chand (C.H.T.)Govt. Elementry School, Gandiwind
[protected]

Dear Sir,

Iam Registered With M/s K-2 International 255A Pocket 'N' Janta Flat Sarita Vihar|
For Suplly Of Indane Gas. My Consumer no. is 43439. But While booking Through IVRS Or Sms ,It Is Replied That your Consumer No. Is Wrong. Iam trying to Booking Gas Manualy With the dealer For The last 60 days but The booking is not done. I Have Consulted My Agency & They Fail to Solve the problem . Kindly Sugest How can I book my gas By my consumer No. 43439 By Phone At centralsed booking centre Of Indane In Delhi

THANKYOU
Badshah Khan
[protected]

We have been users of Indane cooking cylinder for years, and to be honest and upright , i have not received delivery on time for more than 5 years, my booking reference is nos 4153 and i had booked on 13/4/2011 with your agent in BD MARKET SHOP NO 65 SALTLAKECITY KOLKATA-91. The connection is in the name of SAUMITRA UPADHYAY ( my family member).

First of all the calling response is extremely rude and unprofessional, and to be precise ,these guys think that they are the CHOSEN FEW and it is their birthright to take customers like us for granted .

I am frustrated as i have still not received my cylinder as of today.

Can your commitee tell me that how long one has to wait for something ESSENTIAL in India which has vast amount of natural resources?

Awaiting a swift action

Regards,
Rahul.( [protected])

IN AGRA THERE IS A GAS AGENCY NAMED M/S DUBEY GAS AGENCY IN DAYALBAGH. HE GIVE SUPPLY OF REFILL AFTER 22 TO 30 DAYS AFTER BOOKING DATE. THERE IS ONE CONDITION MORE THAT GAS WILL BE BOOK AFTER 21 DATE FROM THE DATE OF SUPPLY. IT MEANS ONE CONSUMER WILL GET A REFILL IN AFTER 50 DAYS OR MORE. EVERYONE CAN ASSUME THAT DEALER IS PRESSURISING TO TAKE REFILL IN BLACK MARKET. IT CLEARLY SHOWN THAT IOC OFFICERS AND GAS AGENCIES ARE INVOLVED IN BLACKMARKETING OF GAS REFILL. I AM ALSO CONSUMER OF THIS AGENCY. THESE ALL INFORMATIONS ARE DISPLAYED ON NOTICE BOARD OF AGENCY. SHAME SHAME FOR THE PERSONS INVOLVE IN BLACK MARKETING. ONE MORE THING THIS AGENCY BELONGS ONE EX.BJP LEADER- MR HARIDWAR DUBEY SO THEY HAVE NO RULE AND REGULATION.
PAWAN AGARWAL
DY CHARIMAN,
U.P.CONSUMER WELFARE
AGRA
MOBILE [protected]

I have applied for DBC connection in january at Nangloi gas services but they are not providing me the DBC coonection. MY consuemr no. 34123.

not supplying gas on time
my gas account no is TE6874 in the name of VL Gupta with address:3 chandra nagar,gopalpura bypass.my gas agency name is Tej enterprises,tonk road,jaipur.
since last 3 months i have not received my lpp gas and am tired of complaining to this agency but so far no action have been taken.If no solution is provided in regard to my complaint then i have to go to the consumer court.

my number is-[protected]

Dear sir,
I Booked my indane gas through the bookurindane site on 30/03/2011.I Received confirmation by email as written below.
Registeration details
Consumer Registration Details

Consumer No. : 11025
Booking No. (Call Center) : 5379
Date :[protected]

email was received from [protected]@gmail.com.

Now when we contacted our distributor M/S Pal enterprises Bauria,howrah.they are unknown of anybooking.and telling for new booking.My lpg gas is empty what to do in this situation .Please help me out.

Kamal deo tiwari
Indane consumer no. 11025
M/S PAL ENTERPRISES BAURIA HOWRAH
[protected]@birlaericsson.com

Earlier the residents of KMDA had the opportunity of gas booking on line. Recently the system has been

withdrawn & booking will be through 10(ten) digi mobile no or in person to the gas dealer.May I kindly be

informed why on line booking has been put off. Instead of providing service & lessening the burden of the

customer, if the Indane Gas wants to harass the customers, they are successful. In the present time

when everybody wants to get the work done through internet ,Indane gas is different from others not

interested to grab net facility. I don't know who has be benefited.

To The General Manager,
IOCL (India)
Subject: Delivery of LPG Gas Cylinder

Sir,
Most humble and respectfully to inform that we are permanent customer of IOCL LPG Gas connection.
we did not received our Gases since 3 months and till date. when we go in Gas Agency the gas incharge said to us Gas hasbeen finished and said that i willbe delivered next time but they did not delivered our booked connection. The incharge sold all gases in black and regulate the permanent customer for next time.
we would like to request to take immideate action because we are surviving alots a big problem in our houses.

thanks
village- kachore
po- phulkha
Block- sonbarsha
Gas Agency- farchhiahiya
Dist- sitamarhi
pin- 843317 (BIHAR)

Prof. Madan Mohan Jha
C.M Jha
A.M Jha
prof. Anil kr. Mishra
Vijay kr.Mishra
Vinod kr. Mishra
Shailendra kr.Mishra
Abdhesh kr. Mishra
Abhishek kr. Jha
Harshwardhan kr Pandey
Krishna Mohan
Anjani kumar
Bhikhari Jha
Vinod Jha
Laxmi Jha
Santosh kr. Chaudhari




My LPG connection no. LT 4389, and I am subscribed to Indane gas distributor Anirudha Gas Sewa, Road no.- 1, Rajendra Nagar, Patna, Bihar. I have single cylinder & booked the cylinder on 07 October 2010. office man give the commitment that cylinder will reach within 2 day. but till today no any cylinder reach at my house. every day i call gas agency office and some one (lady) pick up Phone and say your cylinder is reaching at home but after 16 days of booking no any cylinder reaching at my home. It is very much surprising that my vendor sold 4-5 cylinder everyday in black marketing and asked me to pay Rs. 450/- for a cylinder. when i enquired about my booked cylinder he told that gas truck not come so delivery is too much late. I think that gas agency in collusion with vendor and local shopkeeper sale the cylinders in black marketing and also stolen 2-3 k.g. gas from cylinder who deliver at home. Always i suffered this type of problem. Please take necessary action against gas agency & solve my problem.

My name is Ashish Sharma and I am a resident of Murugeshpalaya. I have a gas connection from Ananth Gas agencies with a customer No 599714. Since last 20 days I have booked my gas some 8 times but these guys are not delivering. Booking anyways is a a tough job as the given telephone numbers either remain busy continuously or no one picks up. The numers are[protected],[protected],[protected],[protected],[protected], [protected], [protected]. Last saturday I personally visited and enquired and I was promised that Monday I will get the delivery but to no avail.

I am fed up of this. Can somebody pls help.

Thanks
Ashish Sharma
28 April, 2011

I am a customer of indane with customer no 16804 and have been registed with Rukmani Gas Agency,2/Ashirwad bhavan,Bairan Bazar,Raipur . I booked my gas cylinder on 05 April. 2011, till 28th April,11 no delivery has been made by the agency. I visited their office on 28th april,11 The Lady at the counter mem told me that you will get it after 4,5 days. I request concern authority look in-to this matter.
Thanking You
Pradeep i kaila
47,shyamla,pachpedi naka ,raipur
Ph. [protected]

Dear Sir

I m Satish Chandra Goyal, belonging to Post - Baldeo Distt. (Mathura)
I am a customer of Swati Indane Gas Servise Situated in Rirha road Baldeo (Mathura).
My S.V. No is [protected] And Customer no is 4249.
My Gas booking not done on time, delays has been made.
Time taken between 2 booking should be 21 days but they take 30days for Booking .And delivery time should be within 3 days after booking but it takes 15 days .
My last gas booking date was 15 march 2011 and delivery was on 26 April 2011.
Very rude n misbehaviour of staff.
I book gas cylinder every time by telephone and their line is always busy. After longtime they pickup the call and do not speake properly.

Problems with the agency:

1. While booking gas cylinder through phone they did not pickup the phone call and did not respond to the customer.

2. Cylinder is illegally sold to someone other than consumer.

3. They do not keep the stock (gas cylidner) always. But they sold the cylinder with higher price.

I expect your immediate response highly appriciated.

Yours faithfully
Satish Chandra goyal
Nivari road
Baldeo (Mathura)
Pin- 281301
Ph- [protected],[protected]
E mail- ID- [protected]@gmail.com

Padmakumari Amma
Kottayam (Dist.), Kerala – 686 631


Wednesday, April 27, 2011
The Customer Care Manager
Indian Oil Corporation - Indane Gas
Panampilly Avenue, Panampilly Nagar,
Ernakulam - 682036

Dear Sir,

Sub : Non receipt of cylinder on time when we book for a refil.
Ref : My Consumer No. 34489, Distributor – Priya Gas Agencies, Thavalakuzhy, Ettumanoor – 686631.

This is to bring to your notice about the anomalies happening at the time of delivery of recharge cylinders.

I would like you to discover something that I had booked a recharge cylinder on 9th April, 2011 and my booking number is 138. I have got my last recharge cylinder on 9th March, 2011. I’d like you to let yourself become more and more aware of the fact that I am yet to receive a recharge cylinder after 48 days from my last recharge. Since I am having a single cylinder connection, I could book my cylinder only after passing 15 days from the date of last recharge delivery. Hence I booked for my recharge on 9th April, 2011. Naturally, when I contacted the distributor yesterday, they have confirmed to me that they have printed the receipt on 25th April, 2011. And, in an interesting way, you’ll discover that till date and time, I have not received my recharge cylinder. I wonder if you’ll be surprised to discover that this has happened to us several times.

And I wonder if you’ll be curious to know the fact that I am a 79 years old lady and presently staying with my son and his family. My son is working for a private organization and my daughter-in-law is also working for an organization. Naturally, in an interesting way, you’ll discover that after they leave home, I am the only person available at home.

Maybe it will surprise you to notice that, last time, when the cylinder boy came to deliver the gas at my home, I requested him to keep the cylinder at my home and take the empty cylinder. But he thrown the cylinder at my courtyard and asked me to take the cylinder at my home. Now, of course, I don’t know for sure what you’re experiencing. But perhaps you will be wondering how your delivery boy is expecting a 79 years old lady to carry the cylinder to my home! One of the first things you can become aware about this is, since I don’t want to bribe him all the time, he was acting tough with me every now and then!

I would like you to appreciate the fact that I am a very old, (79 years old), to carry a cylinder to my home. I had to wait patiently till evening till my son returned home to take that cylinder home from our courtyard. Till that time, the cylinder was kept in broad sunlight since I cannot move that cylinder.

With your permission…now, I wonder the following things :
Can you notice why your delivery boy is asking for bribe all the time, at the time of delivering my cylinder? Is there any charge need to be paid to deliver the cylinder at home?

And would you be willing to experience that your cylinder boy is throwing the cylinder at my courtyard instead of keeping the cylinder at my home; when his vehicle can reach up to my door step.

The really important thing is just to be fully aware of that why your distributor is not taking appropriate remedial action to deliver the cylinder on the same day the receipt was printed; even after receiving many consumer complaints about the same?

I also want to remind you of something that you probably already know, which is that there are no proper consumer grievances cell at your website or concerned authority readily available to attend consumer complaints so that such distributors are acting tough with consumers.

Hope You’ll be fascinated and feel a strong compulsion to take appropriate corrective action to rectify these anomalies at the distributors end.

Since I am having only one cylinder, I am facing a lot of difficulties. Hence I would like to apply for a second cylinder. Kindly guide me how to obtain a second cylinder for this connection.

Awaiting your reply, at the earliest.

Thanking you,

Yours faithfully,


Padmakumari Amma
91-[protected]

Hi,

My Consumer Number is 58608, and I have been trying to reach the Gas Booking number for Indane Gas at Tambaram - Camp Road, but in vain. There are 2 numbers listed[protected] and[protected], which is always busy and even by chance if you find the phone ringing, no one answers. How does one get to them to book gas, leave alone the fact that there is always delay in getting it on time.

If this issue cannot be fixed, and people working their cannot spend more time attending to customers calls, they should atleast have the online booking facility. This is really pathetic service offered by Indane Gas in this area.

Hope some one reads this and acts.

Thanks,

Hina Baig Ferdinand