Indane Gas — Delay in Refill gas cylinder

SIR,
Last month i.e. on 17th September 2010, I had booked a cyllinder with M/S L.V.Reddy Gas Service, Indane Distributor Survey No.157/1, Manovikas Nagar, Secunderabad, thru their Refill Booking Phone No. 23064973 and the booking no. given is No.1. My consumer number is 20318. Till date i.e 7th October 2010, the same is not delivered to me. Number of times, I tried to contact them (ph no. of Gas Agency 27750715/[protected], either engage or they do not lift the phone. After number of attempts, sometimes, get connected their number but regret to say that they they never pick up the phone. I request you to please look into the issue.

L V Reddy Gas Service — Delay in delivery of gas cylinder

Dear Sir / Madam,

Sub: Delay in delivery of gas cyclinder and not picking the calls.

Iam user of the indane gas cylinder from last 5 years. Last year we shifted from begumpet to old bowenpally, secunderabad. From the day one ,we are facing this problem anytime we call the number they do not pick the call, so for booking we have to go the office and the lady who sit at the reception and next to her the man who's behaviour is not at all good. My old mother at the age of 60 she has to go to book the cycliner and thy say we will get the cyliner in 10days which never happened. According to me they are just selling in black and eating money from the people.
This month they said 11days but till today we have not received it has crossed more than 20days. Bcox it has crossed more than the days and we needed the gas badly my mother took an auto with the empty cycliner went to the office were they refused to give her the cylciner and on that shouting at my mother saying that it will reach the next day.

But till today we have not received. Its a sad thing that company like indane the staff and the service at old bowenpally are horrible. They are not sitting to give good service to people but instead they are treating them in a horrible way. Like me there are so many people who is finding so many difficulties but they just keeping quite bcox they do not have any choice thinking that they have to be in the mercies of these people.

But let me bring it to your notice that i will not sit quite, if no action has been taken, i will definitely go to higher official.

Kindly do the needful.


Sunita