[Resolved]  Indane Gas Cylinders — Late delivery of refil cylinders

The Area Manager,
Indian Oil (Indane)
Allahabad

6.5.08

Dear Sir,
I wish to lodge a complaint against M/s Manju Chandra Agencies located at Bahuguna Market, Allahabad. The complaint is regarding the late/delayed delivery of gas cylinders at location of the customer. Invariably 20-25 days are taken by them to deliver the cylinders at residences and that too after a number of telephonic and personal reminders. The sustomers are asked to collect the cylinders from the trucks that are normally parked for a few hours near the shop. However due to my busy schedule it is not possible to do so. Moreover I believe the agency is duty bound to deliver the cylinders at residences of customers. Often the cylinders that are delivered are underweight. The deliveryman never carries a weighing balance, which he is supposed to do. I have often returned such cylinders but then it takes them again 4-5 days to bring another cylinder.
In this particular case, a refill demand was booked against their receipt no 7426 dated 8.4.2008 for customer no M39199. Till date inspite of eight verbal reminders, the gas cylinder has not been delivered.
May I request you to have necessary action in this regard taken and further recurrences avoided. Alternately I may be suggested a reliable agency to whom my papers can be transferred.I would also request that the company rules on home delivery be intimated to me.
I would request to be kept informed of the action taken in this regard. I maybe contacted at[protected].
Regards

Sandeep Sarkar
I.D.A.S.
O/o PCDA(P), Draupadi Ghat,
Allahabad