[Resolved]  Indane Gas (Domestic) — New booking

I made a complaint yesterday vide registration no: 11315 regarding supply of new gas connection by your distributor FUEL CENTRE, Belgharia, Kolkata 700056. Based on my booking, the distributor informed me that I will be provided with new connection. While I told them that I am already having oven and I do not require oven and only require regulator and cylinder, they told that I have to produce the voucher for my oven then they will inspect the oven before providing me the new connection.

I would therefore request you to let me know whether it is mandatory for a consumer to purchase oven from the distributor and or the distributor will inspect the oven before new connection. For your information, the oven supplied by the distributor may be broken or damaged within few days and I have to purchase a new oven. In that case, what will be the distributor's role ? Whether they will further inspect the oven. So far I know the company's role is seizes for cylinder and regulator and not for the oven.

I need your clarirfication and advice in this regard as I am pressuring by the distributor indirectly to buy oven from them. This is not the new. This is the practice of this distributor for a long time. I met thrice to the distributor but in vain. I hope that you will inform me through email and or over phone immediately to enable me to take further action in this regard. Your necessary advice to the distributor is solicited.

Thanks and regards,

Debasish Chanda
5/1/3 Jatindas Nagar
Belgharia, Kolkata 700056
Mobile :[protected]