[Resolved] Indane — faulty online gas booking

COMPLAINTGAS

from Kolkata, West Bengal

Address:

South 24 Parganas, West Bengal

My indane gas distributor is golf green gas service. Gas booking has to be done through [protected] where the IVR system tells us how to book refill. After going through the necessary menus and options, the system says "we are unable to process your request, please contact your distributor." This happened twice and then I was forced to contact the distributor who refused to book refill over phone. I had to go all the way to distributor's office and book refill manually. The company should properly program the IVR system and save us from this sheer harassment.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

CHANCHAL ROY

from Delhi, Delhi

lindane — FALSE BOOKING

Dear Sir

There is a system adopted by the Gas Agencies, to make a false booking in the name of their customers. Once we book the cylinder, they will deliver and subsequently, they will book in your name again within 21 days and will black market the same.

In my case it is Citizen Gas Enterprises- Alaknanda, new Delhi-110019.

I have informed this mal-practice to their owner in verbal as well in written format, but sorry to note that nothing has happened so far.

Chanchal Roy.
0-[protected]

ashishc

Am facing exactly the same situation.
the new IVR system is not working.My indane distributor is KK indane whose office shifted from sarjapur road to outer ring road.Now am unable to make a booking as the IVR system says unable to proces your request.i feel helpless as the distributor is giving excuse that my account got transfered to new dealer on sarjapur road but i tried to book through that dealer and i get same message in IVR
INDANE SUCKS...

ashiqur

from Kolkata, West Bengal

I booked the gas on 20th and when I went to complaint to the distributor for not receiving my gas. they said that It was already delivered on 27th of July which is false. Now see how can this happen I ddnt receive any cylinder and how come it is showing in my details as received.. and also when I complained to the toll free no [protected] . he said he wont be taking any complaint .. This is SICK,

divya sakhuja

from Lucknow, Uttar Pradesh

same is my problem..

B.P.Dassharma

from Aizawl, Mizoram

I have not booked any gas on 13.09.2012.Delivery man came with a gas cylinder & a cash memo 10 days back .I refused to take delivery of the gas as I had not booked any gas on 13.09.2012 as revealed from the delivery man's cash memo.Subsequently I went to book gas on 07.10.2012 the IVRS spoke out "Your booking No.401634dt.13.09.2012 & Cash memo No. 11677 & delivery will be completed by 14.09.2012. How this can happen ? I could not understand.
B.P.Dassharma ( Consumer No:- SGT-1780 )
B-5/7, Uttarayan Housing Estate
102, B.T.Road, Kolkata-700108