[Resolved]  Indane LPG Domestic — Change of Distributor due to poor service

Indane domestic LPG connection — Poor Service

I applied for Indane LPG connection on Feb-09 and received the invitation letter on Mar-09.
BOOKING Number - 5688
The invitation letter advised to produce the same at Ranjan Gas Agency, B-168, Sector-26, Noida, UP-201301 along with an ID proof (PAN card, voter card, etc.), booking receipt and an Address Proof (House Papers, Rent Receipt, etc.)
Week 1 - I had all the completed documents but the concerned person at Ranjan Gas Agency asked me to get the affidavit as well which should state that there’s no other connection in my name along with a few other declarations.
I can do this work only on weekend as I need to go to my office during the week days.
Week 2 - I got the required Affidavit and this time the concerned person at Ranjan Gas Service had another reason to refuse.
He said that the Rent Agreement is required for an address proof and Rent Receipt won’t work. I tried to clarify that Rent Receipt is mentioned as one of the Address proofs in the Invitation letter but he was quite unwilling to listen.
Week 3 - I produced the Rent agreement next week and the same person asked me to buy all the cooking range as it is mandatory. Once again I failed to clarify that it’s clearly mentioned in the Invitation letter that the customer is not bound to purchase the cooking range from Indane. However, there would be an inspection to check if the cooking range which I purchase myself is according to the standards or not. But still, he wasn’t convinced.
I’m unable to understand why that person, a sick (pardon my language, but it is true) has such an attitude. He doesn’t give a listen to anyone and just keeps on repeating himself.
I need the LPG connection along with the LPG cylinder (I’ve other items of the cooking range)
Kindly look into this issue and let me know what shall I need to do?

Indane LPG Domestic — non delivery of lpg

It is deeply regretted that inspite of repeated request and personal approach the agency is neither taking booking or delivering the LPG cylinder for more than one and half months.
kindly do the needful.

DETAILS:
My CONSUMER No: 19333
AGENCY: NOBLE INDANE, SAHID NAGAR, BHUBANESWAR ,KHORDHA,ODISHA

Today when I am trying to contact them over phone to lodge a complain for gas leaking and also want to give a booking for a new cylinder I found that both of their phone numbers are not working. Do not know what to do now.
Sharmila Mitra