[Resolved]  Indane LPG Refill / Kalpana Indane Gas Agency — NON TIMELY SUPPLY OF CONNECTION

dear sir
our LPG refill connection is supllied by m/s kalpana indane gas agency, 33 service road, Vijaynaga-2nd stage ,Bangalore. For the last 1 to 2 years we are seriously facing problem in supply of LPG. Despite of booking much before in advance i.e almost above 20-25 days we do not get timely refill.And on follow up either most of the time the agency's staff will not lift the phone or they will give some vague reply or assure falsely it will be sent but again there will be no supply.
The cost of refill has gone quite high and along with that we also have to spent a lot on making phone call and visiting the office and even then there is uncertainty in supply, we have to argue, beg and along with that go with lots of tensions and anxiety for getting refill.This not only disturbs our life but also waste lots of time.
Once again in this month we have filed the booking and after so many follow up we are informed that booking is cancelled and reason given is door locked where as the agency people are very much aware and have been informed specifically that they have to supply after 4.30 p.m or on sunday and this they have been doing for the last 4-5 years but every time on pretix of locked door they will delay or cancell the booking.
Please note we are taking the supply from above agencies for almost 8 yrs and we are really not able to know what is the reason of spoiling their service and harassing the consumer.
Is state govt ,central govt, consumer forum agencies or Indane office going to come forward and take measures to controll and check the agencies to save the consumer from harassment and inconvenience.
Thanks and Regards
Rajesh Srivastava
c/o Abhilasha Srivastava
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Aug 13, 2020
Complaint marked as Resolved 
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Hi,

Even I am facing the same problem. When I visited their office they gave two new numbers. After calling those numbers, I get a answer that those numbers are emergency numbers[protected], and another number I dont remember). I have 6 numbers printed on the gas book, but nothing seem to work.

- shashi.

Kalpana Indane Gas Agencies — No delivery of cylinder even after 15 days of booking

Dear Sir/Mam,

I just want to bring this problem to you. My Consumer id is 19608, and i have taken connection from Kalpana Gas agency (No.33, RPC Remco Layout, Service Road, Opp. BTS Bus Depot, Vijayanagar 2nd Stage, Bangalore 40- Phone Number[protected],[protected],[protected]. I booked my cylinder through computer booking 20 days back and when enquired over phone after 5 days we were told that it was booked now and would be delivered within another 5 days. There was no answer when asked about computer booking done previously. If computer booking is not taken into account, then why do we have it as an option? Contacting agency member over phone for booking is another big problem. It’l be either engaged or no response.Even after all these, though booked over phone since 15 days we have yet not received the cylinder. I am writing to you because we are facing this every time we book a cylinder. So request you to take immediate action on this and hope we will receive gas cylinder ASAP.
Expecting some kind of action.

Thanks.
Kalpana Indane Gas Agencies in RPC Lay out, Vijayanagar, Bangalore.
My Consumer number is being misused, when i went to book my cylinder after 3 Months
They told me that you can't book it now. And ask me to book after a week and i book after a week.
6th March 2009 I booked and they said after 4 day it will be delivered.

Even after 21st March 2009 i did not get the cylinder and when I visited eth Agency, I was shocked to hear that it was already delivered. I did not receive it?
Then they asked me to write a complaint to manager and he will issue the Cylinder. till today 27th March 2009 no reply from them and I believe that even the Agency is making money by Selling eth Cylinder in Black market.
Kiran Hosamani
I cant reach the Phone numbers which they given to the customers. if i try contiously half a day i can get a line .Even i booked the gas 15 days back, I coneected the kalpana gas agency They are telling no power past 15 days. Everyday i spent 2 hours to remind the same . answer is simple No power . can one look & recetify these kind of Issues please

Thanks
sadha

kalpana agency vijaynagar Bangalore/LPG cylinder — refill cylinder not delivered on time

Every month after booking a cylinder, we have to visit the agency atleast two times to shout at them after which they deliver the cylinder,the period of wait for the cylinder being 1 week to 10 days.There is no responsible person in the office to give a proper response and the replies are vague assuring us that they would deliver it the next day and they fail to do so. This has been happening from over a year now and we dont really know whom to complain.
I feel that there is lot of Black market sale of cylinders going on in this agency and i am not sure which level of people are involved.
I request you to please check on this and set things right as the common man should not suffer because of some greedy dogs.
dear sir
our LPG refill connection is supllied by m/s kalpana indane gas agency, 33 service road, Vijaynaga-2nd stage, Bangalore. For the last 6 months we are seriously facing problem in supply of LPG. Despite of booking much before in advance i.e almost above 20-25 days we do not get timely refill.And on follow up either most of the time the agency's staff will not lift the phone or they will give some vague reply or assure falsely it will be sent but again there will be no supply.
The cost of refill has gone quite high and along with that we also have to spent a lot on making phone call and visiting the office and even then there is uncertainty in supply, we have to argue, beg and along with that go with lots of tensions and anxiety for getting refill.
Once again in this month we have filed the booking and after so many follow up we are informed that booking is cancelled and reason given is door locked where as the agency people are very much aware and have been informed specifically that they have to supply after 3.30 p.m or on sunday and this they have been doing for the last 4-5 years but every time on pretix of locked door they will delay or cancel the booking.
Please note we are taking the supply from above agencies for almost 12yrs and we are really not able to know what is the reason of spoiling their service and harassing the consumer.
I request the concerned authority to take appropriate action to save the consumer from harassment and inconvenience.
Thanks and Regards
VIVEKANAND M DESAI
CON. NO.1925
No delivery of cylinder even after 15 days of booking - Kalpana Indane Gas Agencies

Dear Sir/Mam,

I just want to bring this problem to you. My Consumer id is 19608, and i have taken connection from Kalpana Gas agency (No.33, RPC Remco Layout, Service Road, Opp. BTS Bus Depot, Vijayanagar 2nd Stage, Bangalore 40- Phone Number[protected],[protected],[protected]. I booked my cylinder through computer booking 20 days back and when enquired over phone after 5 days we were told that it was booked now and would be delivered within another 5 days. There was no answer when asked about computer booking done previously. If computer booking is not taken into account, then why do we have it as an option? Contacting agency member over phone for booking is another big problem. It’l be either engaged or no response.Even after all these, though booked over phone since 15 days we have yet not received the cylinder. I am writing to you because we are facing this every time we book a cylinder. So request you to take immediate action on this and hope we will receive gas cylinder as early as possible..
Expecting some kind of action.

Thanks.
No delivery of cylinder even after 15 days of booking - Kalpana Indane Gas Agencies

Dear Sir/Mam,

I just want to bring this problem to you. My Consumer id is 19608, and i have taken connection from Kalpana Gas agency (No.33, RPC Remco Layout, Service Road, Opp. BTS Bus Depot, Vijayanagar 2nd Stage, Bangalore 40- Phone Number[protected],[protected],[protected]. I booked my cylinder through computer booking 20 days back and when enquired over phone after 5 days we were told that it was booked now and would be delivered within another 5 days. There was no answer when asked about computer booking done previously. If computer booking is not taken into account, then why do we have it as an option? Contacting agency member over phone for booking is another big problem. It’l be either engaged or no response.Even after all these, though booked over phone since 15 days we have yet not received the cylinder. I am writing to you because we are facing this every time we book a cylinder. So request you to take immediate action on this and hope we will receive gas cylinder as early as possible..
Expecting some kind of action.

Thanks.

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