[Resolved]  India Times Shopping — Wrong charger supplied with the APPLE iPOD shuffle 1GB

Dear Sir,

Sub: Wrong charger supplied with the APPLE iPOD shuffle 1 GB.
Ref: India Shopping Times Order Number:[protected], Item Title: APPLE iPOD - Shuffle - 1 GB + Charger + 3 Silicon Case
Complaint Number: 1242703 and 2952.

I have been contacting the customer care service of India Shopping Times for the wrong delivery of the charger for the IPOD purchased by me since the last 4 months. The customer care team is not able to resolve the problem. I have returned the wrong charger through TNT to the company but still the correct charger has not been sent. In fact the customer care team keeps on pestering me that I have not made the payment. So I had to send my credit card details twice. Can you look into this?

The details of the communication with the Shopping times customer care is below.


Regards,
Rajesh
Email: Poonam.[protected]@gmail.com
[protected][protected][protected]


Bank Statement Required

customerservice <[protected]@indiatimes.co.in> Wed, Sep 30, 2009 at 2:55 PM
To: poonam.[protected]@gmail.com
Dear Mr. Singh,
We thank you for contacting Indiatimes Shopping.
With reference to your order number[protected], we would like to inform you that we require your Bank Statement for further resolution against your complaint because as per our records, your order status is reflecting “Payment Declined” which specifies that your payment is not received at our end. So we request you to send the scanned copy of your bank statement. On receipt of bank statement we will forward the same to our accounts department for further resolution.
We regret the inconvenience caused to you in this regard and sincerely apologize for the same.
We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.
For convenience please do not delete the interactions while replying.
With regards,
Desendar Kaur - Customer Service

Poonam Singh <poonam.austraIiagmaiI.com> Thu, Oct 1, 2009 at 7:35 AM
To: customerservice <[protected]@indiatimes.co.in>
Hi Desendar,
I have attached the statement of the credit card which shows that the payment has been made. My complaint number 1242703 has still not been addressed.
The power charger provided with the ipod is not the USB power charger and it does not fit in the docking station of the ipod. I have talked to the supplier (Stylish
Gifts, contact: Nirmal, phone number:[protected] and he has indicated that India Times need to send the charger to the supplier and then he will change it.
Regards,
Rajesh.

credit card statement for India Times.doc



Poonam Singh <poonam.austraIiagmaiI.com> Sat, Oct 17, 2009 at 6:04 PM
To: customerservice <[protected]@indiatimes.co.in>, Response Indiatimes <response.[protected]@indiatimes.com>
Hi Amit,
I forwarding the attachment that I had sent earlier. Please do not test my patience. It seems that India Times does not care about the customers. I can guarantee
one thing. I will never buy and good from you as I have been harassed by you for a payment which I had made when I placed the order.



Regards,
Rajesh

credit card statement for India Times.doc
Customerservice <[protected]@indiatimes.co.in> Mon, Oct 26, 2009 at 1:47 PM
To: Poonam Singh <poonam.austraIiagmaiI.com>
Dear Mr. Singh,
We thank you for contacting Indiatimes Shopping.
We apologize for the delay in responding to you.
With reference to your mail dated — 22-10-09 for order number[protected], we would like to inform you that we are having a regular follow up with accounts department regarding your complaint, as we need confirmation from concerned department regarding the stage of investigation. We request you to allow 03 working days to resolve the issue.
We regret the inconvenience caused to you in this regard and sincerely apologize for the same.
We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.
For convenience please do not delete the interactions while replying.
With regards,
Desendar Kaur - Customer Service

customerservice <[protected]@indiatimes.co.in> Thu, Nov 5, 2009 at 10:20 AM
To: Poonam Singh <poonam.australiagmail.com>
Dear Mr.. Singh,
We thank you for contacting Indiatimes Shopping.
We apologize for the delay in responding to you.
With reference to your mail dated — 17-10-09 for order number[protected], we would like to inform you that we are having a regular follow up with merchant regarding your complaint I request, as we need confirmation from merchant I concerned department regarding the stage of investigation. We request you to allow 48 hrsto resolve the issue.
We regret the inconvenience caused to you in this regard and sincerely apologize for the same.
We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.
For convenience please do not delete the interactions while replying.
With regards,
Arun Patel - Customer Service
Indiatimes Shopping

Statement Of Amount deducted....

Response Indiatimes <response.[protected]@indiatimes.com> Sat, Oct 17, 2009 at 3:48 PM
To: poonam.[protected]@gmail.com
Hi Sir
We appologize for the inconvinience.
Kindly mail your bank statement.
Thanks & Regards
Amit Ku mar
Customer Service Indiatimes

Poonam Singh <poonam.australiagmail.com> Sat, Oct 17, 2009 at 5:59 PM
To: Response I ndiatimes <response.[protected]@indiatimes.com>
[Quoted text hidden]
Poonam Singh <poonam.australiagmail.com> Sat, Oct 17, 2009 at 6:09 PM
To: Response I ndiatimes <response.[protected]@indiatimes.com>
Payment for order number 11832707 was done by HSBC credit card.
[Quoted text hidden]
credit card statement for India Times.doc
169K


Poonam Singh <poonam.austraIiagmaiI.com> Sat, Oct 24, 2009 at 5:58 PM
To: Response I ndiatimes <response.[protected]@indiatimes.com>
Hi Customer Care,
When is my complaint no 1242703 and 2952 going to be addressed.
Regards,
Rajesh.

Replacement Procedure, Order no.[protected], Suborder no.-2301 182

Tue, Nov 3,2009 at 11:07
Response Indiatimes <response.[protected]@indiatimes.com> AM
To: poonam.[protected]@gmail.com
Cc: kapil.[protected]@gmail.com
Dear Mrs. Singh,
We thank you for contacting Indiatimes Shopping.
With reference to your order no., We would like to inform you the steps of Reverse Pickup for the product
1 .Product should be packed properly with thermocol. Mention your complaint on a letter and place it inside the package.
2.Out side the package mentions your Order Number, Suborder Number, List of the contents in the parcel i.e . Product Description, Value of the product, Vendor address:
Stylish Gifts Shop No.3, Mazgaon Tower, Mathar Pakhadi Road, Mazgaon, Mumbai. 400010.
Your address. In the absence of proper packing any transit
damage will be customers responsibility.
3.You need to call to TNT courier for arranging product pick up at below provided numbers and quote the Account Code which is also mentioned below:
For BSNL/MTNL:[protected], For Others:[protected]With your city STD Code), Account Code:- 55959.
4. Kindly forward your Awb No. this will be provided by the courier partner that is the only proof against your package transfer.
Once the product will be pickup kindly forward AWB to our customercare dept.
Thanks for being a valuable customer of Indiatimes Shopping. We value you as our customer and your satisfaction is most important to us.

Thanks & Regards
Kapil Sikka
Customer Service

Poonam Singh <poonam.austraIiagmaiI.com> Thu, Nov 12, 2009 at 7:47 AM
To: Response Indiatimes <response.[protected]@indiatimes.com>
Hi Time Shopping,

TNT has collected the article from me on 11/1 1/09. The refernce number on the receipt is: DO[protected] WW.
Please confirm the date by which the article will be replaced.

Regards,
Rajesh.

Poonam Singh <poonam.austraIiagmaiI.com> Tue, Nov 24, 2009 at 8:44 PM
To: Response Indiatimes <response.[protected]@indiatimes.com>
Hi Customer Service,
Can you respond, please?
Regards,
Rajesh.

Stylish Gifts Shop No.3,
Mazgaon Tower,
Mathar Pakhadi Road,
Mazgaon, Mumbai. 400010

Dear Sir,
Sub: Wrong charger supplied with the APPLE iPOD shuffle 1 GB.
Ref: India Shopping Times Order Number:[protected], Suborder No: 2301182 Item Title: APPLE iPOD - Shuffle - 1 GB + Charger + 3 Silicon Case

The charger which has been supplied cannot be used for charging the iPOD shuffle as it neither fits into the iPOD directly nor fits in the iPOD dock. The charger should be either of the two.






Please change the charger accordingly.



Regards,
Rajesh Singh
1001, Block 1, SMR Vinay City,
Bolaram Road, Miyapur
Hyderabad
Andhra Pradesh, India
500049

India Shopping Times
Order Number:[protected],
Suborder No: 2296310
Item Title: APPLE iPOD - Shuffle - 1 GB + Charger + 3 Silicon Case
List of contents in the package: Charger
Order Value: 2799.00
Vendor Address: Stylish Gifts Shop No.3, Mazgaon Tower, Mathar Pakhadi Road, Mazgaon, Mumbai. 400010.

My Address:
Rajesh Singh
1001, Block 1, SMR Vinay City,
Bolaram Road, Miyapur
Hyderabad
Andhra Pradesh, India
500049