India Times Shopping — Refund of the amount

My wife had ordered a product on[protected], but they cancelled it saying they do not have the product.
The amount was paid through Credit Card (Rs 3148/-).
Later when called they said it has been cancelled and provided with a complaint no# 127601 dated[protected] but the call centre representative tells the complaint was logged on[protected] and informed that the amount will be refunded to my account within 24 hrs. But till now, i have not recevied the refund and every day they are telling it will be refunded within 24 hrs and cut the call immediately

Can any one help me please in this regards. I am
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I got a complain No-142854 dtd 19.02.2010 as I wanted to return the Product which I booked through times of India and made the payment with Credit card.Please send some one to take the product back immediately and credit the refund in my account.

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