[Resolved]  India Today Book Club — Poor Customer Care

Oh my God. I was just browsing the portal and saw the complaints regarding India Today Book Club. To my astonishment it was same with me. I have lodged umpteenth complaints [regarding not getting the promised gifts of books against my subscription Id no ITE1785027] through email but all in vain for almost 8/9 months of my subscription. At last I wrote a letter to Mr Arun Purie, Managing Edit, India Today that on the pretext, i feel like being dupes by the magazine and that I am trashing INDIA TODAY from my readings. Then only within a fortnight i got promised books [that too old and not of my choice] ... which I sold later to the 'raddiwala'.
And I really meant that i am trashing INDIA TODAY from my readings, that I have not renewed my subscription nor I would purchase it from the book stall any more in my life.
They think they are mighty print media and consider themselves invincible in Indian democracy. I hate 'India Today' of their arrogant and fraudulent attitude towards their subscribers.

Hi,

I have been having a tough time dealing with India Today group ! I subscribed for Mens Health in Nov 08. Initially, they did not acknowlede the receipt of my payments for a month, even though the payment for made using my credit card. Later when that issue got resolved, I was told that I will start receiving copies from Jan'09.

When I did not receive my copy till jan 12th, I raised an alarm and their customer care replied that its in transit. So i wainted for a week more, but no copy was delivered. Hence I contacted them again and now they say they cannot do anything and I have to go thru www.wecare24x7.in !! I have no problems following the procedure, but the problem is that they are so lethargic in their replies that it kills ! For instance, I requested wecare24x7 to create my online account so that I can file my missing copy request, but they have not created it till now, even after 5 days !

I did the biggest mistake by subscribing to them. I think it would have been much better to pick up the copies from newstand !

Below are the replies I got ! I must have exchanged almost 20 emails with them, and all turned futile ! Pathetic service ! Should I do a chargeback and finish off the matter or will the senior authorities take some action ?

Dhiraj Mishra
[protected]@dhiraj.com

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Dear Mr. Mishra.
This is with reference to your e-mail.
We would like to inform you that the delivery of the issue dated January’09 is in transit and you shall receive the same within 1-2 days time. Kindly confirm the receipt of the same.
We assure you that all possible care shall be taken from our end, so as to regularize the delivery of the magazines in future.
Please feel free to get back to us for further assistance/clarifications.
Assuring you of the best possible services, always.
Regards,
Shrey Sharma


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Dear Mr. Mishra,
This is with reference to your e-mail.
We sincerely regret the inconvenience caused to you.
We request you to kindly visit our website www.wecare24x7.in and post your query in the log in id and password request so as to enable us to do the needful. We regret to inform you that we are unable to provide the same through Email as the password is confidential.

We request you for your kind understanding and co-operation.
Please feel free to get back to us for further assistance/clarifications.
Assuring you of the best possible services, always.
Regards,
Shrey Sharma
Executive-Customer Care
Please quote your Subscription Number MENHLT1589046 or Case Id 2248937 in all future correspondence.

Hi,

This is Elayaraja.D and i got a call today from your office to confirm my address. I told that i did not confirm the order bu she sais taht she can not do anything about that and i have to contact the customer care office.As i did not confirm the order i would request you not to proceed with the order.

Thanks & Regards,
Elayaraja.D

India Today — poor response for promised gifts along with 1-year subscription

dear sirs,
this is regarding INDIA TODAY's 1-year subscription where they promise offers of a travel kit and encyclopedia CDs as gifts. but after making a purchase they have very poor response to their customers in delivering the gifts. even that they don't communicate with when there is a shortage of stock, unless enquired.it is almost 5 months from the time of purchase but gifts are not yet received. they promise only 8/10 weeks for delivery of the gifts. kindly go through the e-mails from both sides and please see how they cheat on their customers telling this and that. i am exahusted sending them mails and now repent for purchashing this magazine on a false promise.
sushanta kabir dutta
shillong-22, meghalaya




Dear Mr. Sushanta,



This is with reference to your e-mail.

We apologize for inordinate delay in the delivery of the free gift. The stocks of the said gift "BAG+BRITANICA CD" had finished with us due to the over whelming response from the subscribers. The same were expected earlier but got delayed due to certain unavoidable circumstances. We will be able to get the shipment in another 3-4 weeks and you will be receiving it after that.

We assure you that all possible care shall be taken from our end to deliver you r s ubscription gift.

Please feel free to contact us at[protected] /[protected] for any further assistance/clarification.



Assuring you of our best possible services, always.



Regards



Abhijeet



Executive - Customer Care



Please quote your Subscription Number ITE1869095 or Case Id 2250523 in all future correspondence.



-----Original Message-----
From: sushanta dutta [mailto:[protected]@yahoo.com]
Sent: Tuesday, January 20, 2009 15:45
To: WECARE
Subject: RE: regarding purchase order ITE-WEB[protected] .



Dea r s ir,

please read your own mail to me sent once upon a time, and reply for not yet delivering the "fabulous gifts " you promise to attract your customers. this is really very disappointing to receive such things from your end. At least tell me the reason why you "lie" this way ?



SUSHANTA KABIR DUTTA

Dept of ECE, School of technology

NEHU, Shillong, meghalay





--- On Fri, 10/17/08, WECARE <[protected]@intoday.com> wrote:



> From: WECARE <[protected]@intoday.com>

> Subject: RE: regarding purchase order ITE-WEB[protected] .

> To: "'[protected]@yahoo.com'" <[protected]@yahoo.com>

> Date: Friday, October 17, 2008, 4:32 PM

> Dear Mr.Sushanta,

>

>

>

> This is with reference to your e-mail.

>

>

> We would like to inform you that the gift is dispatched

> within 8-10 weeks after the commencement of the

> subscription. Hence the gift "BAG+BRITANICA CD"

> shall reach you in the stipulated period of time.

>

> At the outset, please accept ou r s incerest apologies for

> all the inconvenience caused to you due to the irregular

> receipt of your magazines. We have taken a note of your

> grievance; and will strongly take up the matter with the

> Postal authorities.

>

> We are sending you the replacement copy of 20th of October

> '08' missed issues which shall be delivered to you

> within 7-8 working days. Kindly confirm the receipt of the

> same.

>

>

>

>

>

> Please feel free to contact us for any further

> assistance/clarification.

>

>

>

> Assuring you of our best possible services, always.

>

>

>

> Regards

>

>

>

> Abhijeet

>

>

>

> Executive - Customer Care

>

>

>

> Please quote you r s ubscription number ITE1869095 and case

> id 2199285 for the future interactions.

>

>

>

>

>

>

>

>

>

> -----Original Message-----

> From: sushanta dutta [mailto:[protected]@yahoo.com]

> Sent: Friday, October 17, 2008 3:17 PM

> To: WECARE

> Subject: regarding purchase order ITE-WEB[protected] .

>

>

>

>

>

> Dea r s ir,

>

>

>

> I had with you an one yea r s ubscription order bearing

> number ITE-WEB[protected] . I have received one copy of

> the India Today. but the gift of a travel kit was supposed

> to be sent alongwith, which I didn't receive. please let

> me know why i have not yet received that.

>

>

>

> Sushanta Kabir Dutta

>

> ECE dept NEHU, shillong-22

>

> Meghalaya.

>

Sir, This is to let youknow that I have sent you a complaint that I want my frre gift offer to be sent as soon as possible.

My INVOICE NO. IS: ORA09002139My unique no. is[protected]A[protected]
My web ID is 2263453

Dear Mr.PRATEEQUE OJHA Your complaint has been resolved on 9/03/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

dear sir/madam,
after experiencing everything myself and also reading complaints from other people i have come to the conclusion that you are simply befooling the readers.kindly do not send any mails in future and i will not accept the next set of cd's unless i get my previous free gifts.

No response despite my lodging the complaint and reminding them on regular basis over phone/mail.

My order was put in Jan'09 and today is May'09 just 5 months.

Shame on them.

Shubhashish Bhattacharya
Mumbai

I sent message for watch.
but still i not reicved any watch or any call from your side.

Regards
Sadananda

India Today Book Club — Poor service

I have buyed a benetton watch from india today book club,i returned the watch due to defect on the very first day,I have already paid Rs.499 at the time of first delievery,but I have not received the returned watch yet.So i request you to send me a replaced benetton watch as soon as possible.

sir mara booking no [protected], jo ki 20 march 2009 ka jo mujha nahi mila,

I had bought many books and CDs from India Today Book Club. I like the fact that their customer care is very helpful. For any kind of information one can usually dial their customer care number at[protected] or by sending an email at [protected]@indiatodaybookclub.com.

these are bloody liars and cheaters. they need to open offices in various district consumer forums

they are hardened scamsters and all the daily news papers carry their half page /full page ads so they don't want to loose that business and will never write anything bad about them!!! So you DUMB customers of INDIA TODAY /BAGITTODAY /TIME are doomed ..!!!

damage of shoe sholl(bottom of shoe)

Dear, defect on shoes shol(bottom) it is damaged with in 4months. Kind suggest what to do. Regards sanjay [protected]