India Today Book Club (Itbc) — Non Refund of India Today Book Club Order

India Today Book Club is one of the biggest cheater brand which is still running with a big brand name.
Never ever trust this company and never lure to any of their offers. They are in to online fraud business.
Even after 3 months I haven't received either my order or the refund.

Following is my full mail conversation where I am receiving the same copy paste reply always.
Apart from that I've made 5 calls to their call center avg. 20 mins each time over STD.

On Thu, 28 Jan 2010 13:54:47 +0530 wrote
>

Dear Member,



We thank you for your mail to us.

With reference to your mail we request you that kindly wait for some days. We willdo the needful
soon.

Please note your Membership number ITBC09129149
for your future references.

We value our customer and trust that you enjoy our products.

Your valuable association with the
India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
Amit Kumar
Executive Relations


India Today Book Club




From: Rajeev Kumar Srivastava [mailto:[protected]@rediffmail.com]

Sent: Wednesday, January 27, 2010 12:11 PM
To: Feedback; [protected]@indiatodaybookclub.com; response (ITBC)
Subject: Re: RE: RE: RE: RE: Refund of Mr. Rajeev SRIVASTAVA ......



I am fed up accepting your regrets & sincere apologies.....

Tell me the date by which I'll get my refund back.
You have already violated your terms and conditions for the refund which normally takes 25-28 days.

Please provide me the exact date of refund this time.

~ Rajeev

On Sat, 23 Jan 2010 11:35:02 +0530 wrote
>

Dear Member,



We apologize for the inconvenience caused to you.

Please ignore the previous mail.

This is with reference to our earlier communication.

With reference to your mail we would like to inform you that your refund is under process, please note your refund reference number RE09002323
of Rs2298/- for your future reference.

We would like to promise you, that we will leave no stone unearthed from our end, to refund your amount at the earliest.

We sincerely regret and apologize for the inconvenience caused to you.


Assure you to provide our best possible services always.

Warm Regards,
jagriti


India Today Book Club





From: Rajeev Kumar Srivastava [mailto:[protected]@rediffmail.com]

Sent: Monday, January 18, 2010 6:44 PM
To: Feedback; [protected]@indiatodaybookclub.com; response (ITBC)
Subject: Re: RE: RE: RE: Refund of Mr. Rajeev SRIVASTAVA ......



Now this is riduculous....
My order was of amount Rs 2298.00 (refer attachment) and you are telling me that I will get a refund of Rs. Rs. 748/-. Your executive had confirmed me during my first call that I'll get full refund and after that only I followed the refund process.

Are you some kind of company which is into online cheating business?
Please make sure that I get my full refund as committed by you.

Now again you are asking for 20 more days for my refund. So in all you are taking 58 days from the day when I made the refund request.

I need an explaination here for both matters as both are not acceptable to me.

~ Rajeev

On Mon, 18 Jan 2010 17:14:17 +0530 wrote
>

Dear Member,
Please
accept our sincere apologize for the inconvenience caused to you due to non-receipt of refund.
We
regret to inform you that the matter has been already forwarded to the concern department. The refund is currently in process and is expected to be with you within
14-20 working days.
There
are some internal formalities which we have to follow up to arrange your refund of Rs. 748/- so we request you to provide us above mentioned time to look into this matter.
Hope
you shall bear with us in the interim.
We value our customer and trust that you enjoy
our products.
Please, quote your refund reference number
< RE09002323>
for future interactions.
We shall be happy to render any further assistance
or clarification that you may require.
Please call us on[protected] or Toll free
[protected], 9:30 am to 6:30 pm, all 7 days)
Or email at
[protected]@indiatodaybookclub.com

Warm Regards
Jyoti
India
Today Book Club




From: Rajeev Kumar Srivastava [mailto:[protected]@rediffmail.com]

Sent: Monday, January 18, 2010 12:57 PM
To: response (ITBC);
[protected]@indiatodaybookclub.com; Feedback
Subject: Re: RE: RE: Refund of Mr. Rajeev SRIVASTAVA ......


This is withe reference to my refund reference number RE09002323.
As per the commitment given by your supervisor Mr. Ravi on 6th Jan 2010 (Call Ref No 295717) that I'll receive my refund back by 16th of Jan 2010, I would like to say that this commitment is not fulfilled.

I still have not received my refund back.
As per the advise of your executive Mr. Sami Hasan (call ref no 321391) today I am again forwarding my complaint of not receiving by refund to you.

I put my strong feedback to you that I found India Today Book Club's approach towards a customer's concern very very unprofessional. You are not meeting your commitments, you are not meeting your terms and conditions and you are replying in a very casual manner
which is not at all acceptable from customer point of view.

Take my refund issue on priority and revert back to me with updates.
If things are going in the same manner from your side then I will be forced to take some (legal or other) action from my side. Please take a serious note of it.

Refer the following mail chain for more details.
Following is the list of my all call reference nos in regard to this issue :
244166
254473
295717
321391

Thanks,
~ Rajeev


On Wed, 06 Jan 2010 10:06:37 +0530 wrote
>

Dear Member,



Weapplogise for the incoveince caused to you.

With reference to your mail we would like torequest you kindly wait for some more
working days, you will receieveyour refund very soon.

Please note your Membership number ITBC09129149
for your future references.

We value our customer and trust that you enjoy our products.

Your valuable association with the
India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO
6:30 PM, and all 7 days)

Warm Regards,
Prachi
Executive Relations


India Today Book Club


From: Rajeev Kumar Srivastava [mailto:[protected]@rediffmail.com]

Sent: Tuesday, January 05, 2010 9:50 AM
To: response (ITBC)
Cc: [protected]@indiatodaybookclub.com
Subject: Re: RE: Refund of Mr. Rajeev SRIVASTAVA ......




Have you done with your internal formalities for my refund [reference number (RE[protected]]?
I've requested for my order cancellation on 10th December 2009 and even after 25 days and my repeated follow up nothing has been done from your side for the refund.

Shopping with ITBC is my most frustating online shopping experience till now and you guys are creating a really bad image for India Today Book Club.

Please update me with the status of my refund and do the needful to close this issue for ever.

On Sun, 27 Dec 2009 05:04:11 +0530 wrote
>

Dear Member,

Please accept our sincere apologize for the inconvenience caused to you due to non-receipt of refund.

With reference to your mail, we would like to inform you that we have some internal formalities which we have to follow up to arrange
your refund so it is not possible to provide your refund before the time period it will take some time for the same.

It’s our humble request to you kindly wait for some more days.

Assure you of our best possible services always.

We shall be happy to render any further assistance or clarification that you may require.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, all 7 days)
or write to us at:

INDIA
TODAY BOOK CLUB
B-47 INDIRA ENCLAVE

NEB
SARAI
NEW DELHI-110068

Thanks & Regards,
Sami Hasan
India
Today Book Club






From: Rajeev Kumar Srivastava [mailto:[protected]@rediffmail.com]

Sent: Thursday, December 24, 2009 5:19 PM
To: response (ITBC)
Cc: [protected]@indiatodaybookclub.com
Subject: Re: RE: RE: RE: RE: Refund of Mr. Rajeev SRIVASTAVA ......


Hi,

I've still not received my money back even after my repeated request to you. The experience of dealing with you is very very frustating.

In stead o[censored]sing words like "few days, soon, etc." why don't you give me a firm date and time by which I'll get the money of my cancelled order back. Why is it taking so much of time??

Please treat this request as very very important and get back to me with the dates. I want my money back.

~ Rajeev

On Thu, 17 Dec 2009 08:36:02 +0530 wrote
>

Dear Member,

Please ignore the previous mail.

With reference to your mail we would like to inform you that your refund is under process from our end we request you that kindly wait
for some days you will receive the same soon.

Kindly note down the reference number (RE[protected],
for further assistance.

We value our customer and trust that you enjoy our products.

Your valuable association with the
India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all
7 days)

Warm Regards,
Prachi
Executive Relations
India
Today Book Club








From: Rajeev Kumar Srivastava [mailto:[protected]@rediffmail.com]

Sent: Tuesday, December 15, 2009 7:38 PM
To: response (ITBC)
Cc: [protected]@indiatodaybookclub.com
Subject: Re: RE: RE: RE: Returned undelivered information from India Today Book Club


You could have asked for the scanned copy of credit card statement in your previous mail when I requested for cancelling my order. Don't try
to delay the things in this manner.

Please find attached card statement in which India Today Book Club transaction of Rs. 2298 (Reference No 464585) is highlighted.

Again I am requesting you to get back to me with the dates by which I will receive my money back.

~ Rajeev

On Tue, 15 Dec 2009 15:35:18 +0530 wrote
>

Dear Member,



We apologize for the inconvenience caused to you.

With reference to your mail we request you that kindly provide us the scan copy of your credit card statement so that we can check the details
and inform you the same.

Waiting for your revert.


We value our customer and trust that you enjoy our products.

Your valuable association with the
India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO
6:30 PM, and all 7 days)

Warm Regards,
jagriti


India Today Book Club




From: Rajeev Kumar Srivastava [mailto:[protected]@rediffmail.com]

Sent:[protected]:16
To: response (ITBC)
Cc: [protected]@indiatodaybookclub.com
Subject: Re: RE: RE: Returned undelivered information from India Today Book Club



What is the status of my order cancellation?

>> as soon as we get revert we will get back to you.
In stead of "as soon as" give me a definite date.

Please take this on priority and revert back to me with a date by which I'll get my money back.

~ Rajeev


On Thu, 10 Dec 2009 16:33:51 +0530 wrote
>



Dear Member,

We sincerely apologize for inconvenience caused to you.

With reference to your mail, we would like to inform you that your complaint has been forwarded to our concerned department as soon
as we get revert we will get back to you.

Assure you of our best possible services always.

We shall be happy to render any further assistance or clarification that you may require.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected],
9:30 AM TO
6:30 PM, all 7 days) or write to us at:

INDIA
TODAY BOOK CLUB
B-47 INDIRA ENCLAVE

NEB
SARAI
NEW DELHI-110068

Thanks & Regards,
chetan arya
India
Today Book Club








From: Rajeev Kumar Srivastava [mailto:[protected]@rediffmail.com]

Sent: Thursday, December 10, 2009 12:45 PM
To: response (ITBC)
Cc: [protected]@indiatodaybookclub.com
Subject: Re: RE: Returned undelivered information from India Today Book Club


Hi,

My order (Order ID:[protected] has still not delivered to me even after two months.

Please refer the mail below for details.
Apart from that I contacted your call center also (Call No 244166) but get the same answer that my order will be delivered within 10 days.

Even in today's call (Call No 254473)the same promise is repeated.

You never intimitated me when you dispatched the order for the first time.
I didn't get any call from the courier company too in this regard.
Even after me being present at the given address during that period I am surprised that how the order can not be delivered.

Whenever I contact you(which is very irritating because I need to waith fro 10-15 mins over STD to get to the Agent) I get the same response that the order will be delivered in next 10 days. I am suffering because of none of my mistakes.

Now I no more trust you and can no more wait for my order.
I wanted to cancel my order.

As suggested by your call center Agent (Sarabjeet) today, I am including
[protected]@indiatodaybookclub.com in CC to make the request for cancelling my order.

Please do the needful for cancelling my order and revert back to me with details that when I'll get my money back.

Take this on priority.

~ Rajeev

On Sat, 21 Nov 2009 10:12:39 +0530 wrote
>

Dear Member,



We apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that we have forwarded your complain to our concern department
for the re-dispatch your order . We request you that kindly wait for some days. You will receive the same soon.


We value our customer and trust that you enjoy our products.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30
PM, and all 7 days)

Warm Regards,
jagriti


India Today Book Club





From: Rajeev Kumar Srivastava [mailto:[protected]@rediffmail.com]

Sent: Thursday, November 19, 2009 3:23 PM
To: response (ITBC)
Subject: Re: Returned undelivered information from India Today Book Club



Hi,

I tried to call you @[protected] but there was no response.
I have not received the said consignment at my address and this address was not unattended for past 2 months.

Could you verify if the address where you were trying to deliver the consignment was correct? My address is :

Rajeev Kumar Srivastava
Flat No - D-002, Tirupati Campus Phase - 1,
Road No - 2, Tingre Nagar,
Vishrantwadi, Pune - 411015,
Maharashtra

Land Mark - Tirupati Mangal Karyalaya

Mobile No - [protected]
Alternate No - [protected]

Thanks,
~ Rajeev

On Thu, 19 Nov 2009 10:51:16 +0530 wrote
>Dear Rajeev Srivastava

You seem to have missed the delivery of your order pack. The details of the order pack are as under :
R0747 REEBOK TRACK SUIT-MEDIUM SIZE
R0794 REEBOK LITE SPEED SHOES - SIZE 7
Order No: 0GA[protected]
Order Value: 2298
Invoice No: ORA[protected]
RTO consignment No: 69358580
Transporter Id: DART MAIL


I am sure you would like to add these bestsellers to your collection.
We will attempt to deliver it once again.
We request you to please contact us immediately to verify your address details.
You may please reply to this email or call us at[protected] a.m. to 6 p.m.)
or SMS ITBC to 52424.


Thank you once again for ordering with India Today Book Club.


Yours Sincerely

India Today Book Club.