[Resolved]  India Today Group — Non receipt of gift

Address:

Ludhiana, Punjab

I had subscribed to Good house keeping magazine. Even though my subscription is over I have not received the free gift and each time I write to the company they send me a false assurance and have been gainign time as per emails attached.

Jyoti gupta[protected]


Dear Ms. Gupta,


This is with reference to your e-mail.

We apologize for inordinate delay in the delivery of the free gift of “GHK AIRWIK SET”. The stocks of the said gift had finished with us due to the over whelming response from the subscribers. The same were expected earlier but got delayed due to certain unavoidable circumstances. We will be able to get the shipment in another 2-3 weeks. Please bear with us in the interim.

Please feel free to get back to us for further assistance/clarifications.

Assuring you of the best possible services, always.

Regards,

Mohit

Executive-Customer Care



Please quote your Subscription Number GHK1575969 or Case Id 2562913 in all future correspondence.



From: nitin gupta [mailto:[protected]@rediffmail.com]
Sent: Wednesday, April 21, 2010 3:40 PM
To: WECARE
Subject: [Suspected Spam] - Re: RE: Subscription Number GHK1575969



Dear Sirs,

I have yet to come across a more shameful firm than yours. You win Hats off.

From your mail dt.16.3.10 wherein you had asked for 10-12 working days and later on again 3-4 days it is now one month. Please let me know if there is a job available in your company where there are such less working days in a month.

I will be glad to have details of your higher ups so that they may be informed of the kind of harassment you meet out to your customers. I hope you have the guts to do that at least.

Jyoti Gupta. [protected],[protected]


On Tue, 06 Apr 2010 17:59:04 +0530 wrote


Dear Ms. Gupta,


This is with reference to your e-mail.


We
sincerely regret the inconvenience caused to you due to the non receipt of the subscription giftin spite of our assurance. We do understand you have every reason to be vexed with us.

We have forwarded your
subscription
details to the concerned department. Kindly allow us 3-4 working days to revert
to you.
Hope you shall bear with us in the interim.





Please feel free to contact usat
[protected]toll free) or[protected] for any furtherassistance/clarification.

Assuring you of our best possible services, always and we
also request you for your kind understanding and co-operation.



Regards
Debosmita
Sr. Executive - Customer Care

Please quote your Subscription Number
GHK1575969 or Case Id
2550772 in all future correspondence.


From: nitin gupta [[protected]@rediffmail.com]

Sent: Thursday, April 01, 2010 3:32 PM

To: WECARE

Subject: Re: Subscription Number GHK1575969


Dear Ms. Rosy,


Kindly refer to your mail dt.16.3.2010 wherein you had assured delivery of gift within 10-12 days.



Regret to inform you that I have still not received the same.



Kindly clarify "10-12" days was 10-12 or should it have been 10+12=22 days.



Ms. Gupta



On Tue, 16 Mar 2010 12:37:10 +0530 wrote


Dear Ms. Gupta,

This is with reference to your e-mail.


We are sorry that you have had to write to us repeatedly. We do understand

you have every reason to be vexed with us. However, We deeply regret to know that you have not received your subscription gift inspite of our assurance. As per the status receipt from the department concerned, we would like to inform you that we are arranging

to send youthegift and the same shall be delivered to you within 10-12 days time.

We deeply regret thisdelay in dispatch of your gift and we promise you that the same shall not be repeated in future.Please bear with us in the interim and confirm the receipt of the same.

Please feel free to get back to us for further assistance/clarifications.


Assuring you of the best possible services; always.


Regards,

Rosy

Executive-Customer Care


Please quote your Subscription Number

GHK1575969

or Case Id 2537857


From: nitin gupta [mailto:[protected]@rediffmail.com]

Sent: Thursday, March 11, 2010 2:28 PM

To: WECARE

Subject:

My customer id is GHK 1575969 and my latest complaint no. is 2533117.

I regret that India Today Group makes such false promises of "despatching a gift within 3/4 weeks" when the subscrition starts but do not bother to send the same even though my subscribtion is about to end.

I am a teacher and can only tell my students not to believe anything that your group writes because it seems you do not tell and probably do not report the truth.

I am sure any other group would have been shameful enough to atleast inform me. I have had to make several calls and even then it is impossible to get in touch with someone responsible in your group,i.e. if there is any such person. I was given the no. of Mr.

Anuj Srivastava [protected] but no one replies on that. I am sure no one will reply to this mail of mine too.

Anyways...if "we care" has meaning for you kindly inform the status to my husband on his no. [protected]

Jyoti Gupta.