Indian Airlines — ALL SERVICES/BOOKING

CONSUMER COMPLAINTS,

I am really fed up with the services of Indian Airlines (Air India also). Right from the online booking to the attitude of the employees, even the phone in officer (call center).
There is no doubt why they run into looses. They will and sure they will close out eating all the money. With more than 125 flights they can't make profit? Small airlines company, with just 5 to 10 aircrafts are making huge and comprehensive profits!!!
My first experience (of course there is no need to specify it as bad) was while I was traveling from Mumbai to Kochi. I was denied to board, because I did not have the ticket in their old paper format (tickets in issued in the form of booklets). I had booked the ticket online and the ticket was confirmed and I had a paper e-ticket with me. I booked the ticket with my Credit Card. There was no lapse/negligence from my side. But they argued that I am supposed to carry the old style paper tickets and not a valid, confirmed PNR. Now what to say!!!
The second is when I was trying to book tickets for a flight from Kochi to Delhi. I tried for 5 hours spanning in three days on their websites (first of all they have minimum 6~7 websites) to book a ticket. Never did that proceed to the payment page. Oops, and you hope them to make profit!!! Then I called their customer care. The customer care employee was talking as if we were mere servants of the Majestic Maharajah.
Now I have decided, never ever I will travel on a Air-India, Indian-Airlines.

Kishore K. Nair
[protected]@yahoo.com