On 6th of August 2008, i have a flight from Bhubaneswar to Mumbai at 2:15 P.M. (IC- 169, passenger name- Kishan Kedia) and a connecting flight from Mumbai to Sharjah at 9: 45 P.M. by Air Arabia ( G9402) .
The flight from Bhubaneswar got delayed by more than 3 hours, it took off from Bhubaneswar at 5:50 P.M.
I brought this to the notice of Indian Airlines Authority (Mr. Dasgupta) when, I was in Bhubaneswar airport. He along with other staff assured me, they have communicated about my connecting flight details to Indian airlines authority, Mumbai and they will make sure that I will catch the flight from Mumbai to Sharjah.
I reached Mumbai and reported at 9:15 P.M. at the counter of Airabrabi, the Indian airlines official (Mr. Venugopal) told that the counter is closed and he cant help me anymore. I went to the senior Mr. Rakesh Arora (entry pass officer), he opolised for this, but said, he CANT do ANYthing. He said, they dont have any information from Bhubaneswar authority and cant do anything.
I demanded since, the Indian airlines flight is delayed, I should be compensated for my onward journey to Sharjah as, I lost my flight of AirArabia, because of Indian Airlines.
The authorities did not cooperated at all, they didnot even called the Bhubaneswar indian airlines staff, despite my request. They did not listen to me, infact told me to go ahead to bring the matter in the newspaper, they also told they are not concerned for my inconvenience at all.
I have very DISSATISFIED with the Indian Airlines carriers service. I appeal everybody NOT to use such airlines in future strictly.
In the end, I losed the fare paid for the ticket from Mumbai to Sharjah by Airarabi and have paid additional fare for purchase of new ticket form Mumbai to Sharjah apart from inconveniance and harrassment caused by Indian airlines staff both at Bhubaneswar and Mumbai aiport.
I appeal strict action should be taken against the authorities on duty on 6th August present from 2:00 P.M. upto 12:oo P.M. for causing inconvenience, false promises and harrassment at both the airports and I be reimbursed for purchasing additional ticket.
regards
kishan kedia
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