[Resolved]  Indian Airlines — Indian Airline flights overbooked

Address:

Tamil Nadu

On 11th April 2010, I had booked a ticket for myself on IC541 from Chennai to Bhubaneswar. The flight was scheduled to depart at 11am. I had promptly arrived at 9:00 AM at the airport and stood in the long queue for Indian Airlines check in. After 90 minutes of waiting and hectic running around to inform the IA Ground crew that my flight was scheduled to leave in another 30 mins. I was led to a booking counter, they told me that the flight was full and they said to meet their Terminal Manager. I was firstly surprised and shocked because I had my itinerary lined out for the next three days. After a lot of argument, finally the Terminal Manager, i dint even bother to ask him his name told me very rudely, that there is no point arguing and I can just go ahead and ask for a full refund. I told him that I had to meet the Vice Chancellor of my University the next day and it cannot be done. Then he said that its because I arrived late. I was shocked and he said that we can go ahead in this argument and no consensus can be reached, He was rude to the extent that I can go to the court and do anything I want. Let me also state that this alone is not my plight. There were six passengers along with me who were also shouting at the top of their voices. Then they did something very very unimaginable and here it shows how dirty our systems have become.

He booked two foreign tourists on the flight by getting them a ticket for Wednesday but putting them on a Jet airways flight for 11th April, since they were traveling executive class and the foreign tourists threatened to sue Indian Airlines . I was so confused as to how they can do such bookings. Making a future booking and traveling on a date before. I was really at a loss of words. The only thing that I did was ask them for putting me on a flight for the next day and got myself the boarding pass as well. I came back silently seeing the amount of corruption and double sided behaviour from our government authorities.

If you have access to their systems, you can very well verify my information .

My PNR number - RNAUUE
Flight - IC541
Source - MAA to BBI