[Resolved]  Indian Bank — Debit card problem & Poor Customer service at Indian Bank

Address:

Chennai, Tamil Nadu

Its been a month since I used my Indian bank debit card and when I tried withdrawing money from an ATM, I got a message that my Indian bank debit card has been locked, though I was sure that I had not attempted any wrong PIN at any point of time. I took the issue to the Indian Bank Triplicane Branch (Chennai), where I held my account. I was told that the complaint would not be taken until I brought my pass book. After having getting home all the way on this sunny day and bringing my pass book, I was being routed to a lady staff who, I was told was the 'ATM/debit card incharge' person. The lady (not differing from any other government staff) had her comfortable answer of "I don't know!!"
I was ENLIGHTENED by that lady staff that so far nearly 5 people had complained o a similar problem and that she herself did not know when it would be resolved. I was given a stupid advice of 'waiting' till the issue resolves on its own.On the seeing the conversation, the bank manager slips his way out before I could go and complain to him about my problem. After arguing for a while, the ATM in charge lady scorns at me saying "How many times to tell you? Can't you understand? We cant do anything if card is blocked. If you want, come to bank tomorrow morning, withdraw the cash and go"
My humble question to the Indian Bank officials is.. How do you employ such ? Is this a response the customer expects from you for the money they have deposited with you? Why should you have ATM section, debit card section, customer complaints section, cabbage section, carrot section when NOTHING could be done by your staff (rather to say, your staff know NOTHING). The Indian Bank Triplicane branch treats the customers as if they have lent us money and we need to beg them each time for our issues. I consider this as a very filthy attitude. I hope the nodal officers at least would be able to help me and I think such unproductive bank staff should be penalized. Needless to say that 'Quality control checks' should be first performed on such lethargic staff of an organisation.

Priyanka Pradeep
priyanka.[protected]@gmail.com