[Resolved]  Indian Bank Credit Card — Credit Card misplaced and request for blocking and reissue on 14.06.11

Address:

Faridabad, Haryana

14.06.2011

Dear Sir,
(TO Indian Bank Credit Card section at HO/ Chennai)

TEXT WHICH WAS SENT ON THEIR e-mail ID on 14.06.11- [protected]@indianbank.co.in >

Please refer to my telecon on[protected] and my enquiry about the outstanding balance at around 8.00 PM/ 14.06.11.

Please block My Credit Card Number [protected]. The card is misplaced. I did not have any loss of amount.

I also request you to re-issue the card immediately.

This is also brought to your notice, and to the notice of concerned authorities to the rank of DGM and GM of credit card section that when I enquired on the above mentioned telephone number regarding status of my outstanding, the staff took nearly 28 minutes to let me know the outstanding. The time was 8.05 PM to 8.33 PM/ 14.06.11. You can ascertain who was the staff on duty by this time on 14.06.11.

I noticed the following:
.
1. The staff was not courteous.

2. His voice despite my repeated requests was very low and not properly audible. He was on the line with time-gap intervals without responding, and whenever he spoke, his voice was in such a tone, as if he is hungry for last 48 hours and no energy is there. It looks man doesn't know the communication in English language. My problem was, I do not know Tamil and the person on duty was weak in English and does not know Hindi, perhaps.

3 He kept holding me just to tell me the outstanding regarding 3 entries nearly 28 minutes for which he was not bothered the customer shall be bearing the cost as it is not toll free number. When first I contacted on toll free no.[protected], the person attending on had given me to contact a direct number as[protected].

4 If this is 24 X 7 services as is claimed by Indian Bank, the God only would save the Bank for such a filthy attitude and non-performance of the staff. The credit card balance asking is taken nearly half an hour without bothering the customer’s angle and customer’s metered call. This is sheer non-sense.

I request you to redress the matter immediately and take action against erring staff. Or else I may approach directly to CMD of the Bank quoting every thing. I must receive the reply within 48 hours, I humbly request you.

I also request you to re-issue the credit card immediately and send me by next tapal without much delay.

Yours faithfully,
(SUDHIR KUMAR BANSAL)
S K BANSAL, Faridabad (Haryana)
[protected]