[Resolved]  Indian Bank Mulund (W) Br Mumbai 400080 — Non credit of residual gratuity

Address:

Mumbai Suburban, Maharashtra

I retired from central government service on 31/7/2011. While realeasing my gratuity, the government withheld 10% which need jto released automatically after six months i.e. 1/2/2012 in case thereare no claim from the Pension sanctioning authority. Despite my jpersonal visits to the bank more than 10 times the bank auathorities are adamant and not crediting the amount of 10% of withheld grauity. I have over tlequoted their Head office circular No. CRA/191/ dt. 23/2/12 over telephone on 2/4/12.
My earlier complaints to Customer complaints cell has not yielded positive response. Please advise me whether I can file a FIR with police station. Please indicate the IPC/CPC section for refusal of duties as a public servant to perform legitimate duties and harassment of lpublic (Customer). You can understand my mental agony for the last 60 days. What should be my claim where should I lodge it. Please reply at once.