[Resolved]  Indian Oil Corp Dealer - Balaji Gas Service — poor service and unacceptable reply form ioc

From: Devaraj Palanisamy
Sent: Tuesday, June 10, 2008 8:00 PM
To: [protected]@indianoil.co.in; [protected]@iocl.co.in; [protected]@iocl.co.in; [protected]@indianoil.co.in
Subject: my complaint LPG 10312


________________________________________
From: Devaraj Palanisamy
Sent: Tuesday, June 10, 2008 7:13 PM
To: [protected]@indianoil.co.in
Subject: RE: Reference No. - LPG 10312 Poor customer service, Misbehavior and bribe for delivery Dealer Name - balaji gas service
Dear Sir,

I am not happy with your reply. Your reply is more favorable to your dealer without having any proper enquiry, totally irrelevant to the incident. Please come and enquire all the consumers, who are all received/taken delivery on the referred dates ( i.e. : 31/05/2008 and 07/06/2008) and they are the eye witness for this problem.

The following are the unanswered question from your side for my complaint mail. We are expecting your reply for following points without fail.

1) Collecting extra money from your consumer
2) Refusing door delivery at the cost of full amount which includes freight charges fixed by government
3) Improper Delivery timing : As my knowledge/Law/policy : No IOC dealer will ask their consumers to wait on the road & open sun light to get the delivery from 9.00 am to 3.00 pm - Totally unacceptable.

Note : As per your reply : We have never stopped the truck and all your consumers are witness. Please believe your customers and please enquire before giving any reply for grievances to improve your services as I O C.


Thanks & Regards

Devaraj.P
+[protected]
________________________________________
From: [protected]@indianoil.co.in [[protected]@indianoil.co.in]
Sent: Tuesday, June 10, 2008 5:02 PM
To: Devaraj Palanisamy
Subject: Fw: Reference No. - LPG 10312 Poor cumstomer serivice, Misbehaviour and bribe for delivery Dealer Name - balaji gas service

Dear Mr. Devraj,

Ref to the complaint and telecon we had yesterday. The matter was taken up with the Distributor and it is alleged that you had stopped the delivery vehicle for more than one hour on 31-05-08 and abused the show room staff on phone.

As matter of conveinience to you, we have advised the distributor to supply refill this time and you are requested to sort out the issue with the Distributor regarding the subject matter. In case you want you can also contact our customer service cell at 8/1079, Avinashi Road, Coimbatore.


The connection is regsitered in the name Mr. Narayanaswamy. We hope he is a close relative of yours staying in the same address and his name is in the ration card / no ration card certificate given by you in the address proof given by you. We request you to advise Mr. Narayanaswamy to contact the Distributor with original SV and ration card / no ration card certificate or contact our customer service cell along with the said documents before booking for next refill.

Inconveinience caused to you is regretted
----- Forwarded by S LAKSHMINARAYANAN/CBEAO/TNSO/IOCL on 10/06/2008 16:51 -----
UV MANNUR/TNSO/IOCL
09/06/2008 10:05 To S LAKSHMINARAYANAN/CBEAO/TNSO/[protected]@IOCL, D MURALI/MDUAO/TNSO/[protected]@IOCL, S THIAGARAJAN/CBEAO/TNSO/[protected]@IOCL
cc
Subject Fw: Reference No. - LPG 10312 Poor cumstomer serivice, Misbehaviour and bribe for delivery Dealer Name - balaji gas service





FOR IMMEDIATE ACTION.

UV MANNUR
DGM(LPG), TNSO
----- Forwarded by UV MANNUR/TNSO/IOCL on 06/09/2008 09:49 AM -----
<[protected]@kggroup.com>
06/07/2008 06:09 PM To <[protected]@indianoil.co.in>
cc <[protected]@iocl.co.in>, <[protected]@iocl.co.in>, <[protected]@indianoil.co.in>
Subject Reference No. - LPG 10312 Poor cumstomer serivice, Misbehaviour and bribe for delivery Dealer Name - balaji gas service




Name: Devaraj.P Address: Muniappan Koil thottam peedampalli Ondipudur via coimbatore - 641016 State: [protected] Mobile/Phone No: [protected] Consumer No.: 14829 Name of Indane Distributor: balaji gas service Dear Sir, As a IOC consumer, I would like to bring your kind notice of your dealer misbehavior and solution for my problem. Your immediate attention will be appreciated We have domestic gas connection in Coimbatore with Balaji Gas service. Our consumer No. is 14829. 15 Days back my mother had contacted gas agency and given consumer id for refill . The booking agent was disconnected the line with only one word (ie) booked. Second time again she had contacted to get the full details and delivery date but the line was again disconnected without any proper reply. Finally third time they have given a delivery date as 1st June. As usual my father has waited on the road from morning 10am to 2.45 pm to collect the delivery at Peedampalli bus stand with regular crowd of 30 IOC consumers. The truck driver simply told your allotment was not in my delivery slip please contact office for further information. On the same day we have called to Balaji office and they informed your allotment will happen only on 7th Jun. Based on your dealer revised commitment today my father have waited on the road from morning 9 30 am to 2.30 pm and today also the delivery instruction to our consumer id is not given to truck driver instead of he asked us to meet proprietor of Balaji gas service for clarification and delivery. Based on all the above fact I have called up to Balaji gas agencies for clarification and my call also disconnected immediately with only one word '' come to office for further information'' . Due to improper reply to me, again I have contacted the agency for getting reason for non delivery and direct visit for collection of cylinder from dealer place. but again improper reply from dealer office and call disconnection. Common fact. Last 4 years+ our entire village IOC consumers are evident for poor service from this dealer 1) No door delivery even paying freight charges of Rs 8 per cylinder. 2) Extra money Rs 20 or Rs 30 per cylinder. Thanks Devaraj.P Muniappan koil thottam Peedampalli Coimbatore Contact no : [protected] [protected] [protected][protected] [protected]@kggroup.com [protected]@gmail.com