[Resolved]  Indian Oil Corporation Ltd — UNSHEDULED TIMINGS & UNSHEDULED DELIVERY

D/Sir,
The complaint of BASTI (U.P.) dealer SINGHAL GAS SERVICE is this that he entertains for refilling during very odd time i.e. 8.00AM to 9.00AM.
In my knowledge the office time for all sectors generally starts from 10.00AM.
First of all we book the requirement for refill and get the shedule after 10 to 15 days while always bookings were allowed after 21 days of prior delivery. After 21 days we book for next delivery and get a date after 10 to 15 days. At the date of delivery when we reach to dealer in sheduled office time he says that come next morning at 8.00 AM. This is the general routine of your Dealer. This practice force all to get delivery after 31 to 36 days from prior delivery, but the timing of distribution of refills i.e. at 8.00AM is not justified. The delivery should be done from 10.00 AM to 5.00 PM i.e. under sheduled office time, and only to them who booked for that date.
Kindly enquire and please do needfull asap.