[Resolved]  Indian Overseas Bank — irresponsible attitude of the staff

Address:

Salem, Tamil Nadu

Sir,

Today (14.06.2010) at around 1030 hours I visited your IOB Leigh bazaar branch located at New Bus stand, Salem to deposit money in IOB account No. 26247 standing open at Bigbazaar Street Branch, Coimbatore. As i do not know its code number, I did not write it in the pay in slip. When I tendered cash and the pay in slip to Mr. S. Gomathi Sankar, cashier, he refused to accept it and asked me write the code. When I asked him about the code of that branch, he even did not respond to me.

Then I approached another staff sitting just near the cashier. I could not name him, as his tag is not visible clearly. When I asked him to guide me to get the code number of that branch, he refused and replied in a high pitch - it is not his duty to tell code number to every one who attend the bank. I replied him and requested him to assist me he again refused.His attitude to a customer is not at all appreciable and he and the cashier are not the correct persons to attend customers.

Ofcoures, a lady officer, just behind him, when approached her assisted me in getting the code bumber.

I doubt that the corporate look of the bank (AC, marbels, modernised counters) will not serve any purpose unless the attitude of these type of staff are corerected.wont they think that their indifferent attitutude will spoil the image of the bank. How could IOB expect that cusotmers like me will visit again if I am illtreated like this. They should be sent for training to other banks like UBI, ICICI where a cusotmer is treated with most due care and respect.

yours faithfully

S. Rajendra Babu, No. 76, Seerangapalayam Road,Salem-7 Mobile [protected]
eMAIL - [protected]@yahoo.co.in