[Resolved]  Indian Railway — Non Functioning of AC and rotten food served with uncivilized behaviour

Sir,
Please refer to the Ticket No 38876962,PNR No.[protected] for travelling in Train No 2562(Swatantra Senani Exp) DELHI TO MUZAFFARPUR, ON 27/09/09 in 2 AC.

We boarded the train at New Delhi at 20.35 and found that the AC of the coach was not functioning and on enquiry ,was told that it will be ok in couple of hours.But later no body could be found to address the problem and the whole night problem remained the same.In the morning we talked to the TTE again and he showed his helpnessness and said it was not within his perview.As the afternoon set in, it became horrible to sit in the coach without AC and still no body came to our rescue despite everybody showing his anger.The next 3AC coach however was cooling fine.

As if the Railway was not satisfied with this, it was a shock to find that the quality of food (lunch)served in 2AC was pathetic and we wondered how Railway is taking the Passengers for a ride.Out of four Chapatis ,three were just less than even half cooked and not fit enough to be eaten by even a begger, forget the AC passenger.The Dal was more a coloured water than cooked Dal.The Sabji ,when opened was half filled and just boiled enough without any trace of oil for frying.As per the list hung in the corridor,they are supposed to serve Zeera/peas pulao or good quality rice ,but the rice served was anybody's guess.There was no sweets etc.When I called the manager of the Pantry ,he refused to come and sent his men to simply pay.However we insisted for complaint book and cash memo , but they were not ready to give either.When our destination was about to come ,he finally gave a cash memo No 2887 dated 28/09/09 and then we paid the money.

I wish Railway Board officials show enough courage to take some action against the Pantry Car Contractor and also take action against the officer who inspects the coach before using the same.No passengers have time and resources to run after the Railway for compensation for non functioning of AC, but the Railway should be courteuos enough to do the needful on its own.

I HOPE SOME BODY IN THE MINISTRY OF RAILWAY IS LISTENIG.

GOD BLESS THE RAILWAY AND THEIR HELPLESS PASSENGERS.

anil kumar