[Resolved]  Indian Railway — ncident on 2351 UP Howrah Danapur Express on 24th November 2009

Respected Sir/Madam,

With due respect I hereby inform you that I am a frequent traveler of Indian Railways and I need to travel a lot but on todays experience I really shocked. I was traveling by 2351 UP HWH – DNP Exp from Howrah to Patna on 23rd November 2009. PNR No: [protected] by AC Three Tier Coach No: AB-1 Berth No: 07, at around 4:15 Hrs on 24th November 2009 suddenly I wake up on shouting of some passengers in my coach and I found that some Passengers has caught an unknown person who was not a valid / authorized person to travel on same coach in red hand when he was trying to thief some goods of the passengers and at the same time there was no COACH ATTANDENT as well as TTI or Security Officials. After hitting that unknown person he said he get up into the train on the way where some passengers came down. After some time the TTI Mr. R N Prasad came and asked about the incident and we told him all the things then the Coach Attendant Mr. Bivash Kumar came and when we asked him where was he? He said he was on another coach and there was no Security till that time. After 45 minutes when train stopped in a small station 3 Security Personals (A Das was the In-Charge as he said) came and we informed then all as we asked to them where they were they said they were in Sleeper Class and also said they knocked many times to the doors but no one open the door. Now question is if the Security Persons are not be able to enter into AC Coach how the thief came inside the Coach in the middle of journey? If Security Personals really knocked the door where was the Coach Attendant? What is the Function of TTI in Train? I had already launched a complain (Sl No: 008806) against all and the incident and again I request you to kindly take this issue in a serious way to prevent such types of incident. We need to travel a lot in every time due to our nature of jobs if it happens we should have to avoid Trains as a result Indian Railway will face some critical situation on it. I request you kindly take action of the professionals whose name has been taken in above to obey their duty.

Thanks & Regards,

Sadhan K Sarkar
SUCHNA
38, Purba Phoolbagan
Flat No:1B (1st Floor)
Near Sahid Bedi
Kolkata - 700086
Phone: +91-[protected]
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Indian Railways
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    25%
    Complaints
    6269
    Pending
    0
    Resolved
    1580
    Indian Railways Phone
    +91 11 2338 1213
    Indian Railways Address
    Rail Bhawan, Raisina Road, DL, India, New Delhi, Delhi, India - 110001
    View all Indian Railways contact information