Indian Railways Complaints & Reviews

Respected Sir,
I used to travel from subzi mandi railway station to narela railway station via train 2nkm which comes on 8:20 am @ subzi mandi railway station. I am with my mom, sister in law n two nephews on 16th Aug. 2009. I am with them in the ladies compartment due to my mom n sister in law was not well. After sometime, Mr. Ram Kanwar Kanddu comes and asked me to change the compartment. I only used to say that "i am here with family" ... after listened that he used to beat me n used abusing language with my mom. I changed that on next station but what a cop did with me n my mom that's something irritating. I just wanna request you to plz learn cops abt a little bit humanity as they are not prohibits the same for unsocial persons. Why for us ..
plz do needful ... asap ...

Respected Sir/ Madam
I am a resident of Shalimar Garden .I used to travel by train by 1MNR (Rewari - Meerut Daily Passenger Train) . But unfortunately this train is always coming late .Before this train there is one Shakurbasti -Aligarh Daily Passenger EMU which goes in sharp time at 5: 50 itself from New Delhi . And our train 1MNR arrives only late even though its timing is 6:10 from Newdelhi . Everyday we have checked on internet (always it shows only 1 minute / 2 minutes late )but the train will come only after about one hour or more . We are facing a lot of problems because of this . Working women have to do a lot of work after reaching home too .
Therefore you are requested to sort out this problem at the earliest either by changing the timing of Shakurbasti Aligarh to 6:10 or put an alternative reliable train between 6:15 and 6:30 . Because we cannot rely on 1MNR .
Thanking You
Hoping for the best
With Regards
Mercy Johns

I am a retailer businessman who deals with musical instruments in Nagaland. For the last two years I've been sending my goods by Private Courrier, but its expensive. So on hearing Indian Railway Frieght system I start dealing with Indian Railway system! those of you who know how India Railway Sytem function. Its Cheap! so its unsafe! Not to talk of goods sending by train, even travelling by train is a horrific experience. well my complaint is about locating my consignment. I don't mind Slow Indian Railway System, what I really mind is how they treat North Eastern people. Beyond Assam, (Maligaon) presently Guwahati, there is no way you can trace your goods. either its there in godown or lost! People from Nagaland got no way to talk directly to Guwahati, it need to go through Lumdin and from Lumdin to Maligaon. so by the time it reaches Guwahati, all your complaint is gone... well lost! mY consignment H 607085, dated 3/08/09 is no where to be found. and another consignment H 586842, dated 1/08/09, came in half, the other half only god knows. Last time is got stuck up in Guwahati, Assam, for more than two weeks! only after Railway Ministry intervention my goods were returned to me. Probably those who are in Frieght section wants some extra money, you know how people works in India, worst in Airport and Train station... money!!! so if there is any one reading this and got a way for me to figure out please help me. I don't have hope on this Consumer Complaint Forum also cos Indian Railway Sysytem is Horrible.

I am a daily passenger of railway from Palwal to Okhla. Today (10.08.09)morning at 7.34 am I stand in que for my pass and one ticket from Palwal to N.Delhi for my cussain Brother at 7.54 I reach at window no 3 through que where a youngman was sitting who refuse me rudely for ticket. due to which I and my cussain miss the train. I reach late to my office for which I punished my half day leave and my cussain miss his interview.May I know who is responsible for this. Plz do some needful.

NOTE : This is not first time. Staff present there is not speedy.Their speed on computer is very slow due to which public face problems

Dear Sir / Madam,

A Squad was checking for the tickets and they invalidated my Driving Licencse saying it was not a valid one, this is a duplicate(though it was original) and a fine of Rs 600/- is collected saying that 250 was the fine and 350 was the ticket price my actual ticket price was 286/- when i asked him why the ticket price is written as 350 the person started saying some non sense that from this calculation has to be done from this station to this station and again this station to this station, but he didnt give an clear explanation.

Details:
=============
Receipt No: 416843
Station Name: ATP
Collected At: DMM
Train No: 8464

My Questions:
1. How did the ticket cost change, why doesnt the squad carry an rule book which shows how the calculation is done.
2. On what basis did the so called squad people invalidate my original ID

I was travelling in Bhagalpur - Ranchi express on the date 8th July 2009. My travelling details are :----
Train no- 8604
Boggy no B-1
Berth No - 60
My purse was theft in the train. Infront of my sit AC Operator(P K Bhagat) and attendent (Ramnagina Ram) Were seated. I complained them and to TTE Mr Rao also. After 2 Hrs A C attendent returned my purse.(I saw him putting the bag on the upper berth).But he was saying "I have got this here now ". My Mobile phone and cash(1500 Rs) was missing from the bag.
They are the culprit I know. But I was helpless.
I have lodged a FIR at railway Police.
But havn't got any response yet.

Thanks to you
Mrs Benu Lal
Ranchi
Jharkhand

3142 Teesta Torsha was 6 hour late at New Farakka on 18/07/09. My booking was from New Farakka to Bandel in 2nd AC (PNR[protected]. I cancelled the journey and approached on-duty ASM/Gen Booking counter for full refund (it was 9.30pm and as usual only those staffs were on duty). I was told to claim refund next day across reservation counter.

But next day - only 50% refund given in spite of report of late running of train. On 21/07/09 - I meet the Station Master as well as Chief of Reservation Officer - but full refund not given.

Later I wrote to CCM(Refunds) - Eastern Railway with photocopy of the cancelled ticket and late running proof (DTDC Docket No. K35755341, dt 29/07/09) requesting me full refund. However, till date I have not received any reply from CCM office.

Thanks,
Prabhakar Pal

Dear, Sir/Ma'am,

The magnitude of this complaint may be very small but it will be helpful for you to cope up with it in the big case. The time is of around 14:45-15:00 hours. I bought a ticket from Jalgaon Railway Station and I was in line when a man standing behind me in the line suddenly went to the window and submitted his Reservation Form to the staff named Mr.Somvanshi. Later I realised that the man behind me had some contact with the railway employee and so his reservation was done before me.

When I reached the counter and had done with my transaction of Rs.372, I paid the railway staff Rs.500 and he demanded for Rs.2 change which I din't had so I handed him a Rs.5 note. He was supposed to pay me Rs.3 back but gave me only 2. I politely asked him that "Is there any miscalculation?", in reply he asked for my ticket and then said me to fetch Rs.2 if I wanted the ticket.

The whole scene was very funny and infuriating that the person sitting behind the counter for whole day and don't even have a single rupee.

My PNR No.[protected] Train No. 2464 Dated 4.8.2009 Coach No. HA1 Berth no. 10, I lost Cash Rs.5500/-, SBI Credit Card, SBI ATM, Reilance One card from lock briefcase during my jorney from Jodhpur to Delhi Please inquire, One berth cange by one person from A Cabin to B Bearh no. 8 and 7 no. bearth change in place of 8 to 7. by e tikect kindly find out my above cash and credit card SBI ATm reliance card, 2nd AC journey is not safe please enquire and help me, I hope u help me, I am CAD patient.

Respected Sir,
My mother Mrs. Indira Nair had booked ticket(ticket no. [protected], PNR no.[protected] for 03-08-09 for train no. 7229(TVM-HYDERABAD sabari express) in coach A1(2 tier AC) from Kollam JN to Salem JN which was a confirmed ticket. But there was no provision of two tier AC and so she travelled in 3 tier AC with the permission of the TTR. The TTR had given a "certificate for claiming refund of fare in lower class of AC" where he has mentioned every detail with his signature alongwith which he asked to show it at the reservation counter, salem, for the refundable money. The train reached SALEM JN at 7:20p.m. on 04-08-09. I went up to the reservation counter at 7:30 seeking for the refund with the travelled ticket and the refund form given by the TTR. Two railway employees(a lady and a gent) didnt pay heed to my problem and told me that the money cant be refunded as there is no proper evidence.I also requested the lady to give me a written letter saying the refund form is valid for the next day and so that i can again approach the authority but she refused.They were mocking at me and had a good laugh sitting inside their cabin. If this kind of irresponsible and humiliating behaviour is shown by the railway people then where are the poor passengers to go. Kindly help sir, take a serious action on the two employees.

Hello everyone,

My sister-in-law was travelling on 2nd August'09 in IIIrd AC to Ahmedabad by train No.9143-Lokshakti Express.Her ticket was from Borivali to Ahmedabad wherein she boarded from ANDHERI station and was fined by TTE for travelling Andheri to Borivali without ticket-Fine Amount-Rs250+150=RS.400

Now, you all people, pls note that the fare from Bandra to AHD, Andheri to AHD and Borivali to AHD is SAME- Rs. 523, then why did the TTE charged her inspite of showing her confirmed ticket from Borivali to Ahmedabad(AHD).

Pls enlighten my knowledge and tell me what action can be take against that TTE since I have that fine slip(pavti) of Rs.400.

Pls guide:
- Shall I file a complaint against the TTE at Andheri station ?
- Shall I approach RTI for clarifying the policies of boarding within the city limits ?
- Shall I question Indian Railways as why this fine when the fares are SAME ?

Pls help and mail me with your suggestion.I can't express how much mental trauma she went through as she was carrying only Rs.500 out of which Rs400 was given as fine that intelligent TTE

WE MADE RAILWAY JOURNEY THIS LAST WEEK AND THE SYSTEM SHORTCOMINGS ARE ENUNCIATED AS FOLLOWS :-

1} ONWARD JOURNEY : FROM NAGPUR TO TENALI BY 2616 DT.30/7/2009;
BOOKED e-TKT. VIDE TRAIN. ID-[protected] & PNR - [protected]; COACH - S4.
===== WE BOARDED AT NGP & OCCUPIED ALLOTTED BERTHS, VIZ:41 TO 46.
WELL AT WARANGAL, ONE PASSENGER BOARDED 'S4' WITH e-TKT CLAIMING BERTH NO: 44 AGAIN ?? AS CHECKED, THE TKT. WAS SHOWING ALOTTMENT ALSO!!
THIS IS SYSTEM FAILURE.

2} RETURN JOURNEY :FROM VIJAYWADA TO NAGPUR BY 2861, ON 1/8/09;
PNR NO:[protected].
==== THE TRAIN WITH ARRIVAL TIME 21.20 HRS WAS NEITHER PUT ON DISPLAY ABOUT ITS ACTUAL PLATFORM NO.; NOR WAS ANNOUNCED TILL 9.15 PM ??? (DEP. TIME 9.30 PM)
WHEREAS WE WERE WAITING ON P.F. NO.7, WHERE IT WAS TOLD COMES NORMALLY.

ON ENQUIRY THE Dy. SS WAS ALSO NOT AWARE AROUND 9 PM !!, AND IRONICALLY, ANNOUNCEMENT BY LADY ANNOUNCER AT 21.15, CONFIRMS SHE WAS BUSY PACKING OFF HER SHIFT WELL AHEAD OF SCHEDULE OR INVOLVED IN GOSSIPING AS USUAL PRACTICE .
ULTIMATELY WE HAPPENED TO BOARD THE TRAIN WITH MANY HURDLES ( Half rack train standing at the far end of No 5 P.F.arrived and started in time )WHICH CAN BE UNDERSTOOD, NEEDLESS TO MENTION. ( What will happen with many passengers with their luggage or on a small station with very small halting time).
** THAT'S WHY WE ARE TERMING THIS AS A MAJOR DEVIATION OR SYSTEM SHORTCOMING WHICH CAN'T BE REBUFFED BY RAILWAYS .**

I am a senior citizen and bought a tatkal ticket on 24-07-09 to travel on 25-07-09 along with my wife in Train No.2806 vide PNR[protected] in Ac.Chair Car C2 seat numbers 6 and 7. Cockroaches were freely moving across the passengers, waterpipe in the westernmodel W/C broken and water was not flushing into the pot, and the doorcloser to the AC Chair Car Coach was not functioning. Some passengers were smoking at the door of the coach smoke was coming insdie the compartment. The conductor came and I asked for the complaint book but he said that the complaint book was with the guard. When I pointed out these to him he expressed his inability. Throughout the journey from Secunderabad to Visakhapatnam we experienced lot of inconvenience despite having bought a ticket by paying Rs.300/- extra for Tatkal for sitting in the AC Chair car.
Railways should make available the complaint book in each coach and it should be handed over for registering the lapses on demand and a note to the affect that complaint book is available should be displayed in each bay of the coach. I request for a suitable compensation to me for this inconvenince caused to me by the railways. My phone number [protected].

I have suffered many a times in Phagwara, Punjab Railway Reservation counters where they do not return balance - small change like 1 or 2 Rupee even sometimes it goes upto 7 Rupee. If you want it then you have to ask for three four times. It happens with everyone and it becomes their duty to return the change and if they dont have they should ask for it to the customer but straight way they go for the next customer without giving the balance. I think they are paid for their services and not they should collect small money from us.

I want strict action to be taken against it as not only in this area, even in many of the shops things are being charged more than the retail price mentioned on it. Cold drinks are the main focus which is being charged more everywhere in Punjab and the reason being said is that they take the cooling charge.

I don't know why this type of corruption is here in Punjab as my born and brought up is from Kolkata and I never found this type of happenning over there.

I just wanted the matter to be focussed so that corrective measures could be taken.

Thanks and Regards

Dear Sir / Madam,

Still I not Received my Pan Card. I got only my Pan No., Which is ADMPC6810D
Pls. Check out the Status & Resend the My Pan Card on Following Address :
At : Umela ( Dinwadi ); Post : Vasai Road; Tal : Vasai; Dist : Thane; Pin No : 401202., Naigaon ( W ).

Pls. Do the needful

Thanks,
Your Faithfully,

( Vijay N. Chaudhari )

Indian railways issues countless unproportionate number of tickets for people travelling without reservation, it does not maintain enough capacity.

As you may know there is class system and the unreserved are already discriminated in terms of quality of facility and now there is space crunch so if you are traveling in unreserved Indian railways does not care if you hand in the doorway or sit on the floor.

Such a profitabel organisation collecting money from public and behaving so carelessly is abhorable. If they don't want to carry p[assengers who pay less then they should totally take offd the unreserved compartments.

Hope they have some sense on this and treat people better.

I booked a ticket from Delhi Safdarjang to Ratlam departing on 07th November 2007 (Ticket PNR No.[protected] Train No. 0906

Train was late >12 Hrs, as informed on Safdarjang Railway Station

I came to New Delhi Railway Station, asked for refund, but they didn't & asked me to wait for window to open till 02:00 AM on 08th Nov'07

Upon my asking for refund again they asked to file a TDR. I filed the same & waited for pay order to come at my address.

It came after three & half Months, & when I went at H. Nizamuddin for my refund with Pay Order, clerks there were sending me here & there for refund, & I couldn't get that refund.

Pay Order (Refund) No. 540114 dated 19th Feb'09

Please help me out.

Thanks & Regards,

Ashok Kumar Sharma,
23/7, Hari Niwas, Chopasani Housing Board,
Jodhpur (Rajasthan)-342008
Cell No.: +[protected]
E-mail ID: [protected]@gmail.com

Hi, I am NRI and reside in Repl of Ireland. I have booked an e-ticket for my train Journey on 8th December 2008 but due to derailment the train was cancelled in Brahmapur in Orrissa. I have been trying to get refund on by booked ticket since last 8 months but there is no sign to get a refund for the same. Pls can you help. Email correspondent with Mr Ved Prakash (TDR process). The details are as follows:

PNR no:[protected]
Reason For TDR : Train Cancelled.
TDR Status : Admin Approved
Reference No : ekt[protected]
TDR Filing Date : 09-Dec-2008
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

PNR No:[protected]
Reason For TDR : Passenger Not Travelled.
TDR Status : Admin Approved
Reference No : ekt[protected]
TDR Filing Date : 08-Dec-2008
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00







Nitin
Subhash/IIG/Prude
ntial To
Pramerica AOS tdr <[protected]@irctc.co.in>,
Analyst [protected]@irctc.co.in
Phone Number: cc
+[protected] [protected]@irctc.co.in
Subject
Fax Number: +353 Fw: [Fwd: [Fwd: Fw: TDR Status]]
[protected]

Tue 07/28/2009
09:08 AM





pls can you update me on the status of following TDR's...

PNR no:[protected]
Reason For TDR : Train Cancelled.
TDR Status : Admin Approved
Reference No : ekt[protected]
TDR Filing Date : 09-Dec-2008
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

PNR No:[protected]
Reason For TDR : Passenger Not Travelled.
TDR Status : Admin Approved
Reference No : ekt[protected]
TDR Filing Date : 08-Dec-2008
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00
(Embedded image moved to file: pic20870.jpg)
----- Forwarded by Nitin Subhash/IIG/Prudential on 07/28/2009 09:08 AM
-----

Nitin
Subhash/IIG/Prude
ntial To
Pramerica AOS tdr <[protected]@irctc.co.in>,
Analyst [protected]@irctc.co.in
Phone Number: cc
+[protected] [protected]@irctc.co.in
Subject
Fax Number: +353 Fw: [Fwd: [Fwd: Fw: TDR Status]]
[protected]

Wed 07/22/2009
09:37 AM





pls can you update me on the status...

PNR no:[protected]
Reason For TDR : Train Cancelled.
TDR Status : Admin Approved
Reference No : ekt[protected]
TDR Filing Date : 09-Dec-2008
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

PNR No:[protected]
Reason For TDR : Passenger Not Travelled.
TDR Status : Admin Approved
Reference No : ekt[protected]
TDR Filing Date : 08-Dec-2008
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00


----- Forwarded by Nitin Subhash/IIG/Prudential on 07/22/2009 09:35 AM
-----

Nitin
Subhash/IIG/Prude
ntial To
Pramerica AOS tdr <[protected]@irctc.co.in>,
Analyst [protected]@irctc.co.in
Phone Number: cc
+[protected] [protected]@irctc.co.in
Subject
Fax Number: +353 Fw: [Fwd: [Fwd: Fw: TDR Status]]
[protected]

Thu 07/16/2009
12:30 PM





Pls update me on status:

PNR no:[protected]
Reason For TDR : Train Cancelled.
TDR Status : Admin Approved
Reference No : ekt[protected]
TDR Filing Date : 09-Dec-2008
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

PNR No:[protected]
Reason For TDR : Passenger Not Travelled.
TDR Status : Admin Approved
Reference No : ekt[protected]
TDR Filing Date : 08-Dec-2008
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00



(Embedded image moved to file: pic05953.jpg)
----- Forwarded by Nitin Subhash/IIG/Prudential on 07/16/2009 12:28 PM
-----

TDR
<[protected]@irctc
.co.in> To
nitin.[protected]@pramerica.ie
cc
Fri 07/03/2009
01:04 PM Subject
Re: [Fwd: [Fwd: Fw: TDR Status]]










Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No.
[protected] has been forwarded to CCM/Eastern Railway on dt.22.12.08. We
have already issued Reminder No. 1 dt.04.04.09, Reminder No. 2 dt.02.06.09
to concerned railway to chase up the case. But despite reminder refund yet
not received from the concerned railway. Now we are sending a Reminder No.3
dt. 03.07.09 with all the papers pertaining to your refund case to
concerned railway to chase up the cases. As soon as refund, if any,
received it will be credited to your card account..


Regards,
Ved Prakash
[protected]@irctc.co.in
Ph:[protected]





nitin.[protected]@pramerica.ie wrote:
Do you have any update on the case below for the refund for PNR Nos.
[protected]and [protected] yet?

It has been 7 months now and I am still to get a refund for the same.
I gather that there have been 2 reminders already sent on 04.04.09
and
02.06.09 but no one seems to be responding!

Can I know for how long I will have to follow up on this? I hope not
the
next 7 years!


PNR no:[protected]
Reason For TDR : Train Cancelled.
TDR Status : Admin Approved
Reference No : ekt[protected]
TDR Filing Date : 09-Dec-2008
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

PNR No:[protected]
Reason For TDR : Passenger Not Travelled.
TDR Status : Admin Approved
Reference No : ekt[protected]
TDR Filing Date : 08-Dec-2008
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00





Nitin
Subhash/IIG/Prude
ntial To
Pramerica AOS tdr <[protected]@irctc.co.in>
Analyst cc
Phone Number:
+[protected] Subject
Re: [Fwd: [Fwd: Fw: TDR Status]]
Fax Number: +353 (Document link: Nitin Subhash)
[protected]


Tue 06/02/2009
01:55 PM




Hi Ved Prakash

Pls can you tell me the address details you are sending the
documents.
So that go in and meet them personally to expedite my refund process.

Thanks, Nitin

(Embedded image moved to file: pic03902.jpg)



tdr
<[protected]@irctc
.co.in> To
nitin.[protected]@pramerica.ie
cc
Tue 06/02/2009
10:56 AM Subject
Re: [Fwd: [Fwd: Fw: TDR Status]]










Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR
No.
[protected] has been forwarded to CCM/Eastern Railway on dt.22.12.08
We have
already issued Reminder No. 1 dt. 04.04.09 to concerned railway to
chase
up the case. But despite reminder refund yet not received from the
concerned railway. Now we are sending a Reminder No. 2 dt. 02.06.09
with
all the papers pertaining to your refund case to concerned railway to
chase
up the cases. As soon as refund, if any, received it will be credited
to
your card account..


Regards,
Ved Prakash
[protected]@irctc.co.in
Ph:[protected]
.



nitin.[protected]@pramerica.ie wrote:
Thanks for your reply... Pls can you also tell me the status for PNR
No:[protected]...

Thanks, Nitin

(Embedded image moved to file: pic23844.jpg)



tdr
<[protected]@irctc
.co.in> To
nitin.[protected]@pramerica.ie
cc
Fri 05/29/2009
12:37 PM Subject
Re: [Fwd: [Fwd: Fw: TDR Status]]










Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR
No.
[protected] has been forwarded to CCM/South Eastern Railway on
dt.12.12.08.
We have already issued Reminder No. 1 dt. 07.04.09 to concerned
railway to
chase up the case. But despite reminder refund yet not received from
the
concerned railway. Now we are sending a Reminder No. 2 dt. 29.05.09
with
all the papers pertaining to your refund case to concerned railway to
chase
up the cases. As soon as refund, if any, received it will be credited
to
your card account..


Regards,
Ved Prakash
[protected]@irctc.co.in
Ph:[protected]


nitin.[protected]@pramerica.ie wrote:
Hi, What is the status on following TDR application's? It's been 5
months
now...

PNR no:[protected]
Reason For TDR : Train Cancelled.
TDR Status : Admin Approved
Reference No : ekt[protected]
TDR Filing Date : 09-Dec-2008
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

PNR No:[protected]
Reason For TDR : Passenger Not Travelled.
TDR Status : Admin Approved
Reference No : ekt[protected]
TDR Filing Date : 08-Dec-2008
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00







TDR
<[protected]@irctc
.co.in> To
[protected]@yahoo.com,
nitin.[protected]@pramerica.ie
Tue 04/07/2009 cc
09:50 AM
Subject
[Fwd: [Fwd: Fw: TDR Status]]










Dear customer,





Sorry for the inconvenience. Kindly note that your refund case of PNR
No.
[protected] has been forwarded to CCM/South Eastern Railway on dt.
12.12.08.
Refund yet not received from concerned railway, so we are sending a
reminder with all the papers pertaining to your refund case to
concerned
railway on dt. 07.04.09 to chase up the cases. As soon as refund, if
any,
received it will be credited to your card account..








Regards,





Ved Prakash
[protected]@irctc.co.in


Ph:[protected]
----- Message from etickets <[protected]@irctc.co.in> on Tue, 31 Mar
2009
09:59:37 +[protected]

To: "[protected]@irctc.co.in" <[protected]@irctc.co.in>

Subject: [Fwd: Fw: TDR Status]


Dear Customer,



nitin.[protected]@pramerica.ie






Regards,
Poonam
[protected]@irctc.co.in
www.irctc.co.in


-------- Original Message --------

Subject: Fw: TDR Status

Date: Mon, 30 Mar 2009 19:16:23 +0100

From: nitin.[protected]@pramerica.ie

To: etickets <[protected]@irctc.co.in>




Pls can you reply to the email below... Thanks, Nitin
(Embedded image moved to file: pic26308.jpg)
----- Forwarded by Nitin Subhash/IIG/Prudential on 03/30/2009 07:14
PM
-----

Nitin
Subhash/IIG/Prude
ntial To
Pramerica AOS etickets <[protected]@irctc.co.in>
Analyst cc
Phone Number:
+[protected] Subject
Re: TDR Status(Document link: Nitin
Fax Number: +353 Subhash)
[protected]


Mon 03/16/2009
02:59 PM




Hi, it is more than 90 days now when can i expect the refund on
following:

PNR no:[protected]
Reason For TDR : Train Cancelled.
TDR Status : Admin Approved
Reference No : ekt[protected]
TDR Filing Date : 09-Dec-2008
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

PNR No:[protected]
Reason For TDR : Passenger Not Travelled.
TDR Status : Admin Approved
Reference No : ekt[protected]
TDR Filing Date : 08-Dec-2008
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00


(Embedded image moved to file: pic16944.jpg)



etickets
<[protected]@irctc.c
o.in> To
nitin.[protected]@pramerica.ie
cc
Sat 01/03/2009
12:32 PM Subject
Re: TDR Status











Dear Customer,






Kindly note that your case is already forwarded to the Railways for
TDR
process and is under progress. The TDR process takes around 90 days.
The
refunded amount be credited in your same account.







Regards,
Rahul
[protected]@irctc.co.in
www.irctc.co.in


nitin.[protected]@pramerica.ie wrote:
Hi,
I have filed following 2 TDR's, when should i expect the refund. What
does
TDR Status:Admin Approved means...

Thanks, Nitin

PNR no:[protected]
Reason For TDR : Train Cancelled.
TDR Status : Admin Approved
Reference No : ekt[protected]
TDR Filing Date : 09-Dec-2008
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

PNR No:[protected]
Reason For TDR : Passenger Not Travelled.
TDR Status : Admin Approved
Reference No : ekt[protected]
TDR Filing Date : 08-Dec-2008
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

"> Hello Sir,
>
> After knowing that Jaipur Garib rath (2994) will have a stoppage at
> Bharuch Railway station, I have been trying to book a reservation
> ticket for journey from Jaipur to Bharuch. But, I came to know from
> the Officer at the Reservation counter of Bharuch and also of Baroda,
> that still the system isn't updated to show the announced offer of
> Stop of Jaipur Garib Rath train at Bharuch.
>
> I was able to book ticket for journey from Bharuch to Jaipur via
> Jaipur Garib rath (2993), but for return journey's reservation (via
> Train no. 2994) I was not able to do so.
>
> Also inquiry at Bharuch station confirmed that the Train 2994 as well
> as 2993 (Jaipur garib rath) are taking stop at Bharuch station and
> this Offer/scheme would remain active till 30th September. According
> to this scheme status for 2993 is updated but for 2994 it is still to
> be done."

Above information has been sent via email to the western railway customer care id: [protected]@rb.railnet.gov.in

not just once but twice, dated: Thursday, 9/7/2009. but no action taken.

I went to the reservation counters of Bharuch as well as Baroda to inform them the above issue. I was told to wait for 2-3 days and the issue would be solved, but till today (27/7/2009) the status remains the same.

Officer at Reservation counter asked me to book the ticket till next station(Surat), but then I have to pay more.

When I informed the same issue at: [protected]@irctc.co.in, I got a reply from them as:
"Dear Customer,

IRCTC/Internet Ticketing Centre is only an intermediate agency for Indian Railways to book ticket through Internet. Request you to please bring this to the notice of the Railway Authorities as we are bound to follow the rules framed by the Railway Board.

For any general suggestions / complaints can be addressed to [protected]@rb.railnet.gov.in
"

Also what I am told from the Reservation Officer at Baroda is that, for Train No. 2993, they have called Delhi Office and requested to make the Update. But as Train No. 2994, starts from Jaipur, Officers from there need to call Delhi Office and request for Update.

Now I really don't know where should I go to get this problem solved. Where ever I made the request, I was told that They cant help me.

What I don't understand is, If one can update the system for Up train, why it remained for Down one, when the stop is kept for both way routes.

We Boarded in Train No 9047 at Surat Station on 20th June 09 to Travel to Bhagalpur With Valid E-Ticket PNR NO:-[protected].

Two of the Coach Attendent Checked the E-Ticket and I-d Proof and Certified it as Valid. But the Train Ticket Checker at Near Bhusawal Charged an unnecessary Penalty of Rs 3996/- Inspite of Showing a Valid Ticket and I-D Proof (Driving License No:- GJ05/110378/07). Moreover he also Harrased us Threatning to Push From the Train.

Thereafter we also showed our other official documents containing our name and address to proof our identity. But he didn’t lisened to us and Continued threatning to Push from the train. During this traveling we were very much uncomfortable and upset with the rude behaviour of Train ticket checker.

Kindly Reply us and do the needful action & Request you to Refund our Penalty Charges.




RECEIPT NO OF PENALTY CHARGED:- H099420 (BHUSAVAL SECTION)
TRANSACTION ID: -[protected]