Indian Railway — Parcel not delivered

Address:

Durg, Chhattisgarh

Dear Railway Minister

Subject – Parcel not Searched and delivered.

Our Parcel has to be delivered to Durg station from Pune.
Our parcel was very expensive and it has food item in it which has to be stored in cool place and it was packed in thermocol boxes and ice in it. and it has to be open and stored in freezer within 20 hr.
We were present at the time of arrival of the train to collect our parcel although we have reminded the parcel officer for the same but when train arrived no one was present at platform they came 2 or 3 mins. after the arrival of train. When we asked them to check for our parcel they were refused to search our parcel boxes and said we are not responsible to find your boxes and they were not at all understanding the the problem which we'll face if the parcel will not be opened and stored in cool place.

Very rudely the said that go to Bilaspur you will get your parcel there. we send one person to collect the parcel in the same train and same story happened in Bilaspur as well... and we didn’t received our parcel.

Finally wen i am writing this complaint i have not received my parcel and i had a loss of 40000/- because whenever the parcel will be sent back to Durg Station my Raw Material will of no use.
Parcel Receipt no. D-333697
Date Of Delivery – 8-02-11

Name of tha officer on Duty At Durg Station
B.K. Samal, HGC Durg Parcel Office.
Message conveyed to Bilaspur to Drop the Parcel If Receiver Is Available.
1. Mr. Thakur, Parcel clerk.
2. Central Commercial control Bilaspur.
3. Parcel Clerk.
You Are Kindly requested to take some strict action against these people so people like us will not face any problem due to irresponsibility of concerned officers.


Your Truely

Deepak Chauhan.
Smriti Nagar
Bhilai, Chhattisgarh.