[Resolved] Indian Railway — Food Quality

rajkaranbansal

from Mumbai, Maharashtra

Address:

Ludhiana, Punjab

My Recent Experience with Indian Railway...Read On...
Hey Guys. You might think that Indian Railway has improved its quality of food as u can see Lipton tea kiosks on railway stations along with other tea stalls but do you really think they have improved their quality. Read this and let me know i[censored] still think that...
I was on my way to home.I had to board the train at Ludhiana railway station. At Ludhiana railway station, i decided to take tea. I had two options, one was to purchase tea from a tea stall and the other was to purchase it from a Lipton kiosk. I looked at the Lipton Kiosk, it was clean, no flies and 20 Liter Bisleri Bottle was placed on the Machine for water supply. I thot its gonna work so i decided to go for Lipton.
After the shopkeeper gave me tea, the 20 Liter Bisleri bottle(The bottle placed above the tea machine that is used for supplying water to the machine for preparing tea) became empty. I thot the shopkeeper will replace it with a fresh bottle of Bisleri, but what i saw, i was completely shocked.
He didn't replaced it with a fresh Bisleri bottle.
He didn't even filled it from the Railway Station Drinking Water supply.
He went in between the railway tracks and filled that bottle from the water supply, the same water supply that is used for filling water to the train coaches for toilet and wash purpose and the water that is declared unsuitable for drinking purpose by railway authorities.
He did it just bcoz filling it from a drinking water supply may take a little more time as water from there flows slowly but water for coach supply flows very fast so it takes only 30 seconds to fill the whole bottle.
I was completely shocked to see that.
Guys Plz avoid eating open food at railway stations coz u hav no idea how that stuff is prepared.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Complainant1042726

from Chennai, Tamil Nadu

I traveled to Bangalore from Nizamuddin by train no 2650 in coach no S-5 on 22nd Sep and returned from Bangalore to Nizamuddin by the same train no 2649 in coach S-8. I took my lunch as well as dinner from the pantry and it was served by the Roop Caterers. The quality of food was average when I was traveling from Nizamuddin to Bangalore but it was worst when I was coming from Bangalore to Nizamuddin.Passenger were charged Rs 35 for veg meals but proper quantity of food was not served to them. No body was given water, curd and pickles. Everybody including me was served with less quantity of rice, vegetable and roti. I complained to pantry manager but he said he could not get this thing from the supplier today and the same answer was given when I was coming back while I found their waiter were selling curd at Rs 6 per cup and pickles at Rs 3 to some passenger on demand. As the passengers are paying right price for the food, the same should be served to the passengers.