[Resolved] Indian Railways — REfund of WAITLIST tickets

[Resolved] Indian Railways — REfund of WAITLIST tickets

E Er Sanjay Maheshwari from Jalandhar, Punjab

I booked my ticket for Stabdi PNR Number[protected] on 15apr09 for departure date 16 apr09 from New Delhi to Ludhiana, wait list 113. To my dismal in last half an hour before departure of train my wait list was still 40. I went to refund window but due to heavy rush I had to return empty handed as just that time Shane punjab was ready to leave and there was chair car seat available which with difficulty I managed to board, On reaching Ludhiana I went to refund window and TT room for refund and they refused me on the ground that it could be done with 3 hours of train deprture. Now, this is harassment to traveler who had paid to railways and is denied to travel as its wait listed and railways refuse to refund the tickets. As the PNR status clearly reveals that its wait listed ticket so refund should be given as railways should not keep the money for which they could not provide the service, As the rule is too stringent to get refund in 3 hours as travel distances to reach the station is too much and costly or other person is aged or has different travel plans to make immediately on not getting the confirmation of ticket, In that case why 10-15 days time should be given by Indian railways to get his refund respectfully, peacefully and instead subjecting to harassment. The tickets of Shatabdi cannot be utilized to travel by another train so why refund is not given to the owner of ticket ? What harm it is to railways in not refunding unless their intention are malafide to harass and deprive passenger of his hard earned money. That strict punishment be given to railways so that they change the rule which are not friendly to consumers which allows railways to rob the passengers. Now a days its computerised booking and checking the status of passengers not boarding due to RAC or wait listed passengers be given full refund any where In India with relax time of 10-15 days of travel date . That millions passengers are cheated by the malpractice of refund system as every train has large number of wait listed pasengers whom the railways book as stand bye to their advantage by getting their money and putting the burden on them to get refund in a short 3 hours and to travel to railways stations for refund which is harassment who has lost money and travel programme to reach his destination. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
2 Comments	Share
Submit Close

Related Indian Railways reviews

View all 6269 Indian Railways Reviews

Comments

aneescu

from Delhi, Delhi

then how could railway treat a person travelled in whatever booking he has made, never met a TTR, then came for reimbersement after the journery?

VishalNanda

from Nagpur, Maharashtra

Indian Railways — Harassment and hence lost of money on a trip

I had the worst experience of my life with Indian Railways today. The PNR No. in question are in the name of Mr. Vikas [protected] and [protected]. Mr. Vikas travelled by Paschim from Chandigarh to Baroda to pick up three computers(old not new purchase) to take them back to Chandigarh. The first issue is that the porters have colluded at Baroda(Vadodara) Railway Stattion and demand exhorbitant prices. They want Rs. 400 to move three computers to platform number 2. This price when converted to USD$ is higher than the price I would pay for a porter at the JFK airport in NY. So you can understand my reaction.
Then comes the Railway Police force officer Mr. T Meena posted at Baroda station. He said we will have to weigh the computers and since its not clothes or edible material we are not allowed a deduction for free carriage upto 40+10 50 Kgs and we will have to pay for 90 KGs. I asked him to show me the rule book. He said he did not have the rule book and I should talk to his senior. I asked him to connect me to his senior. Well further he said that his senior was not free for me. He doesnt understand that railways is a business entity that pays him money for his services as a salary and not for harassing us. He colluded with a couple of TCs out there, if you grill him he will give you the names of the TCs as well. But the bottom line they wanted a charge for entire 90Kgs which I was arguing is not fair as the ticket allows a certain weight as free. He was not willing to show me the rule book nor was he willing to understand. Well all said and done I didnt have cash on me for 90Kgs but yes I did have it for 50 Kgs. Long story short my man left without the computers, the trip was a waste. Its only fair that railway
1) Reimburses me for the travel expenses. SInce its a railway employees who harassed us.
2) Pay us for the delay caused in business
3) Take action against Meena and all those he colluded with.
If it were me I would have deducted the amount from his pay chack and hahded it to a customer and transfered him. But here the decision is upto you and I hope you will take appropriate action. I cant be blamed if he doesnt know the rules or if he is pretendidng to not know and not produce the required docs when needed. He also mentioned his boss will come at 7.00 PM (1 Hour after the train leaves). Also I need a reimbursement of 300 that I paid to the porter.

I checked the railway website after coming home 40+10 is legally allowed.

Vishal Nanda
[protected]