[Resolved]  Indian Railways — Pick Pocketing/loss of Ticket/money

My mother (75) was to board Hapa express on 31 May 2009 with my sister-in-law (40) and her two kids. They were travelling to Jamnagar and boarding the train at New Delhi Station. My sister-in-law was carrring some money and travel ticket and keys in her hand bag. The train was to arrive from Jammu and rolled in about 30 mins late. Just before they were to board the train, Her hand bag got picked in which she lost Rs 600, ticket and keys to the baggage.
Now, even after providing the identity proof, they had to buy another ticket withrowed panelty with money borrowed from fellow passengers.
Is it not the responsibility of the Railways provide securuty to the passengers. And if such a thing has happened, shouls they not have a human face and permit them to travel with notional charge.
There was no security person available at the platform. Ticket cost was Rs 1350.00 but TTE charged them Rs 1750.00 is not it adding insult to enjury. 24 Hrs helpline at [protected] did not work.
Should not the Railways refund the money charged??