Indiatimes Shopping — Product not meet to qualify as shown in Website Advertisement

puneet1849

from Pune, Maharashtra

Address:

Mumbai City, Maharashtra

I booked an Order No:[protected], dated 25 April, 2010 for a WIFI IPHONE DUAL SIM GMS MOBILE after viewing it on Shopping Website of Indiatimes.com
The offer shows attractive features in Mobile phone and I was overwhelmed with joy if could have such a product with such a reasonable price.

Product ordered for Amt 6189/- paid via HDFC Credit Card, and thus received on 2 May,2010 and after using it I found so many discrepancy and malfunction.

I registered a complaint over phone and email to Customer Care of Indiatimes Shopping.
But no response till date 5, May,2010. Then they advise me to reverse the order and will refund after courier back to company. Cancellation Complaint number given 24967 (given over phone by CCE of indiatimes shopping). The CCE also told me that I can get refund of it as I found it defective.

I courier back it via TNT Courier (same by which Order shipped) with Pick UP no: 292549 and Account Code 55959 as given by Indiatimes for Reverse Pickup for defective mobile.

However, the case was gone to Replacement of product .....
And today, 12 May, 2010 I received back the SAME PHONE WITH NO REPLACMENT OF ANY PART or ANY TYPE OF REFUND.
Now the Phone service staff of Indiatimes not responding to my Grievance and not giving me REFUND or Replacement of Faulty Phone.

Please look over the Matter and provide me help to resolve the issue.

Unhappy Online Customer of INDIATIMES SHOPPING
Puneet Jain
[protected]
Delhi

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Comments

puneet1849

from Pune, Maharashtra

After 3 months from the date of purchase, the issue is going to settled down by me after receiving the replacement of phone.
Some features are now repaired and working fine.

Battery last after 3-4 hours and during use takes 2 hrs.

Camera still VGA but both are working now.
FM Recording working. However, Java games are not working which I have seen running fine in previous phone.
However, I am not going to waste time as from TERMS and CONDITION it is clear that they will not going to refund for such issues.

Thanks for viewers to read this, You are welcome to post your suggestion and feedback.

If need to touch in with me you can ring me any time on [protected]

Thanks,
Puneet

nilesh8262

from Delhi, Delhi

India Times Shopping — replacement of mobile handsets

Had purchase mobile handset from India times shopping reader,s offer. Order no. [protected]. Then because of some problem in handset sent for replacement by my own courier dated on 11/01/2011, but still not i have received any handset on my address. whenever giving call to their customer care no, they are saying their system updation is going on, will reply very soon. but still not any call came from their side. Thats why i am registering my complaint.