Indiatimes Shopping — Misleading service

Indiatimes shopping is one of the worst (if not the worst!) online shopping services I have seen. I say so beacuse of the following reasons:
1. Till sometime back they din't have a secure connection and anyone could trap your Credit card number. On the webpage they used to show Verisign symbol without affiliation and had to remove it after subsequent complaints.
2. Even now they are using some local security company rather than Verisign
3. Many times if you log into the site you are mapped to someone else's login and you have full access to cancel/modify someone else order! Imagine the same being done to your order!
4. I made an order for an occasion and besides charging me for delivery they could not deliver the package for more than a month and kept updating the site showing order shipped etc.. One fine day they said the "Sales Return" even without delivering the order. When I tried to call their customer care the some contact numbers on site did not work. When I reached their head office they said that it is a problem from the vendor who was the manufacturer of this brand and told me to hang on for another 2 working days and the escalation would take it's due course. They also told me what to do in case I need to cancel the order.
5. The customer service cannot trace an order if you just give them your ID and order details, 3 days later they'll come back to you and ask for more details to identify your order!
6. It takes atleast 3 working days for them to reply to any mail and in all mails they give false status or ask more information...

So shop @ indiatimes shopping at your own risk.
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Siliar thing happened to me, but in my case they refunded the money after 2months.
Date:21.10.2008


SUB: MALCUNCTIONING OF MOBILE

Sir,

I had purchased “i2 Dual Talk Dual” mobile through your India Times Shopping vide order No.[protected] and Sub Order Number 1470283 dated 31.7.08 (which I got on 2nd week of August).

After receiving the mobile I found that it was already used by someone, which was evident from a message and a video clipping already existing in the mobile and some scratches on mobile. This is a very serious matter as I gave order for a new one not for the used one. Both the head phones of mobile and MP3 players were defective. After complaining a lot of time I am not getting the positive response from them.

This is not the end of my problems, from 10th of September my phone and MP3 also started malfunctioning. Three times I complaint on phone, your executives said soon they will take step and will inform me on phone. Last time on 18th September I complained to customer care but after listing my problem your executive cut the call without giving any response.

Further I have to state that yet I haven’t received the 50% cash back as promised.

In this regard I had written to Chief Editor or Times Of India on 19th September, 08 but till date I haven’t received any response from them.

Kindly do the needful.

Yours sincerely


Sunita Joshi
Mob.[protected]
SAME THING HAPPENED WITH ME . MY ORDER NO[protected] OF AUGUST, 08. THE 50% CASH BACK IS NOT YET RECEIVED ( ALREADY 1 YEAR HAVE PASSED) . MOBILE RECIVED IS VERY CHEAP CHINESE ONE.

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