Indiatimes Shopping. Com — non refund of cancelled order

Address:

Mumbai City, Maharashtra

i had ordered some bedsheets from indiatimes shopping.com from mumbai mirror newspaper about a month ago. i received the order through aramex delivery service. but i did not like the product as it did not turn out to be as expected from the advertisement. so i decided to cancel the order. then i got a call from indiatimes saying that they had cancelled my order and i was asked to return the goods to them in some days, their representative came from the courier service and took away the goods, though i have till now not received the refund as they had claimed they would. this is the excerpt of the mail i received from them. they even wrongly mentioned my gender as in the opening line Dear Mr. Nair, Thank you for contacting Indiatimes Shopping E-mail Support with reference to complaint ID – 979303. We regret the inconvenience caused to you regarding this concern. I understand that you have not received refund till yet. We sincerely apologize for the inconvenience faced by you in this transaction. Please be assured that I will be assisting you to resolve this matter. I would like to inform you that the request for cancellation has been processed so I request you to kindly wait 5 to 10 working days. As soon as your order get canceled from our side. Then you will receive your refund within 5-10 working days from the date of cancellation. So, I would request you to please allow some time to resolve your case with proper resolution. NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case. For your convenience, our support staff is available 8:00 AM to 8:00 PM, 7 days a week. Please call us at [protected]/[protected] for immediate support. Thank you for choosing Indiatimes Shopping. Regards, Gunjan Indiatimes Shopping.