Indiatimes Shopping — Damaged item sent

My order number is [protected]. The item was sent to me however it was a tampered/ damaged item. The company seal on the box was broken . I have called indiatimes however no action has been taken as of now . Case id is 543441 !! Would be grateful if you could sort out this problem immediately as I had purchased this item last month and till date the proper item has not been delivered to me.

Its simply irritating to talk to different customer reps each time and explain them the issue with them assuring a call back in ten minutes which never comes.

This is not the kind of service expected of Indiatimes Shopping .

Please help !